AIRBNB CUSTOMER EXPERIENCE MANAGER
LINKEDIN SUMMARY
I am a Customer Experience Manager at Airbnb focused on
empowering our global community of Hosts and guests through
seamless, empathetic support. In my current role, I lead a team of
dedicated customer service specialists, partnering with product, trust,
and operations teams to resolve complex escalations and optimize
support workflows. My daily work involves analyzing voice-of-the-
customer (VoC) data, coaching team members on quality standards,
and implementing strategic process improvements to reduce friction in
the user journey.
I value the fast-paced, community-driven culture at Airbnb, which
requires strong emotional intelligence, agile problem-solving, and a
deep commitment to fostering a sense of belonging. I am passionate
about elevating the standard of hospitality and turning challenging
interactions into moments of trust. I approach every day with a
dedication to operational excellence, continuous learning, and
delivering high-quality, human-centric experiences that make anyone
feel they can belong anywhere.
