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Help Desk Technician Resume Summary
Help
Desk
Technician
with
3+
years
of
experience
providing
Tier
1
and
Tier
2
technical
support
for
Windows
,
macOS
,
and
Linux
environments
.
Skilled
in
troubleshooting
hardware
and
software
issues
,
managing
Active
Directory
accounts
,
and
resolving
tickets
in
ServiceNow
and
Jira
Service
Management
.
CompTIA
A
+
certified
,
with
a
track
record
of
reducing
average
resolution
time
by
20%
and
maintaining
a
98%
customer
satisfaction
score
.
Seeking
to
apply
dependable
problem
-
solving
and
clear
communication
to
an
IT
support
team
that
values
fast
,
friendly
resolution
.
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