IT Support Specialist with 4+ years of experience providing Tier 1–3 technical support to
enterprise clients in fast-paced environments. Skilled in Windows and macOS
administration, Office 365, Azure Active Directory, hardware deployment, and remote
troubleshooting. Reduced average ticket resolution time by 22% by building a searchable
knowledge base and standardizing escalation workflows. CompTIA A+ and Network+
certified, with a track record of improving end-user satisfaction scores to 98%.
1 / 1
