10+ Organizational Knowledge Templates & Examples


Did you know that dogs’ memories do not last more than two minutes? According to the team led by Joan Lind, an ethologist in the Centre for the Study of Cultural Evolution at Stockholm University, Sweden, the average short-term memory of animals extends up to an average of 27 seconds. Their experiment includes 25 species of animals such as dolphins, bees, etc. The study also suggested that the ability of humans to retain memories was actually a result of evolution from our ancestors, which are the chimps more than six million years ago. However, despite our capability to keep specific memories, we can’t deny that we may also forget things at times, such as where we left our car keys. We even rely on a schedule planner because we may forget that we have to buy groceries, or we have a scheduled meeting with a client.

The same things can happen to your business. As a business owner who aims to expand his business, you can not do all the tasks by yourself. Thus, you need to hire people to do small jobs as you will devote your time and effort on business management to attain business growth. Part of the business plan for growth is obtaining organizational knowledge.

What is Organizational Knowledge?

Each employee of an organization has their skills and knowledge, which they use to do their jobs or tasks. As the company grows, you may have to modify and add more complicated processes to attain the company goals. As a result, you will not be able to memorize these complicated processes. In addition, this knowledge can easily get lost. Thus, you have to capture the experience that each employee holds and store it within the organization. In this case, in the events where an individual employee is unable to do his or her duty, the operation can still run effectively. These scenarios may include employee resignation, removal due to policy break, or changing of roles due to promotion or demotion. This shared knowledge is called organizational knowledge.

Types of Organizational Knowledge

1. Practical Knowledge

We gain this type of knowledge by doing things. Basically, this is the knowledge that we acquire when doing hands-on activities on a day-to-day basis. These skills include web development, desktop programming, swimming, etc.

2. Tacit Knowledge

It is a type of knowledge that you cannot quickly transfer to anyone. Unlike practical experience, you can acquire this learning through long exposure and an innate understanding. A few of the examples for this type of expertise are developing a project strategy, playing a musical instrument, business problem solving, using emotional intelligence, etc.

3. Dispersed Knowledge

In Economics, dispersed knowledge is an idea that no one has complete details about a particular matter. In other words, each person of a group may hold fragmented information about a specific subject. For example, the finance department may know about the recent financial status of a company. While another team is not aware of this status, they may know about the business deals that the company is signing. Each side may not know about the information that others hold, but these things can be related.

4. Situated Knowledge

There are circumstances where universal information is not feasible for knowledge construction. Thus, you have to use an alternative option, such as situated knowledge. Situated knowledge is a fixed knowledge where the history, language, and values of a person who knows it can affect.

5. Organizational Culture

Organizational culture makes the business social and psychological environment unique. This knowledge includes the values and behaviors of the people in a company. Leadership, organizational structure, and strategy are a few types of organizational learning.

6. Generalist Knowledge

In an organization, generalists and specialists may hold different skills. While generalists acquire universal skills or generalists knowledge such as investment strategy, decision making, social skills, and team management skills, specialists may only acquire specific skills such as installing or troubleshooting a particular software.

7. Expert Knowledge

Simply put, it is a knowledge the experts possess. A few examples of this type of expertise are web designing, desktop support skills, computer engineering, etc.

Organizational Knowledge Templates & Examples

Implementing an organizational knowledge management program can be tough. However, to make it easier for you, we collected a list of templates and examples, which you can use for your organizational knowledge implementation.

1. Knowledge Management Roadmap Template

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  • MS Word
  • MS Powerpoint
  • Apple Pages
  • Apple Keynote
  • Google Docs
  • Google Slides
  • PDF

Size: Available in A4 & US Letter

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2. Managing Organizational Knowledge

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  • PDF

Size: 2 MB

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3. From Tacit Knowledge to Organizational Knowledge for Successful KM

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  • PDF

Size: 121 KB

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4. Organizational Knowledge Guide

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  • PDF

Size: 186 KB

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5. Management Strategies for Individual Knowledge and Organizational Knowledge

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  • PDF

Size: 218 KB

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6. The Design and Implementation of Effective Knowledge Management System Guide

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  • PDF

Size: 441 KB

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7. Knowledge Management and Knowledge Management System

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  • PDF

Size: 4 MB

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8. Knowledge and Knowledge Management in Organization

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  • PDF

Size: 570 KB

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9. Organizational Knowledge Management Structure

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  • PDF

Size: 176 KB

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10. Communication and Organizational Knowledge: Contemporary Issues for Theory and Practice

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  • PDF

Size: 2 MB

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11. QSP 7.1 Control of Organizational Knowledge

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  • PDF

Size: 645 KB

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How to Implement Knowledge Management?

Implementing a knowledge management program is not a joke. With this reason in mind, you need to follow a systematic procedure to do this significant activity. The following instructions will guide you through implementing your program with minimal risks and common problems.

1. Determine the Goals of Your Knowledge Management Program

Before anything else, visualize the desired goals of the program that you wish to implement. To do it, write down your business’ problems that require solutions. You will then formulate and document the short term and long term program objectives that will address these business problems. You will use short term goals to validate that your program is following the right path, while you will utilize the long term goals to ensure that you will attain the bigger picture of the program.

2. Come Up With a Cultural Change Plan

Usually, companies compensate their employees with their excellent individual performance. For this reason, some workers use their knowledge to stand out from the crowd. This practice results in a problem in knowledge-sharing, which is one of the aims of this program. Implementing a knowledge management program for your organization will need a strategy that will enable your company to adapt to the change. As a business leader, it is your responsibility to find a way to minimize the negative impact of the plan and prepare your organization for the change.

3. Come Up with a High-level Process

Create a high-level management process outline that you will follow to ensure the success of the program implementation. This outline should include the details on how to identify, capture, organize, and validate the knowledge from the knowledge contributors. It is also essential to spot all the possible loopholes of the process.

4. Determine the Technology Needs

To ensure fast and effective implementation of knowledge management related activities, you need to determine the right technology that will suit your project based on the goals, process steps, and criteria that you have gathered in the previous actions. The marketplace for these technology solutions is broad and diverse. Thus, you need to choose the right solution for your project based on its benefits and the cost.

5. Evaluate the Company’s Knowledge Management Current State

Through this step, you will get an overview of the knowledge management that you are currently using before the implementation, its difference between the desired management state, and the directions to fill the gap. These recommendations will serve as a foundation of the next step.

6. Create a Knowledge Management Implementation Plan

In this step, you have to create a tactical plan to attain the project goals. The plan should include a strategy for dealing with the shortcomings. If your idea is good, it should produce good short term goals results, which will support the following steps.

7. Implementation

In this stage, you will need enough personnel that will participate and will conduct the application, which you must determine in the process framework stage. You will also need enough funding, which will play a significant role in arriving at the desired state. Before this step, make sure that you have addressed the cultural issues, determined the process, and the required solution for the implementation. During this process, it is also essential to keep the short-term goals in mind to avoid losing the momentum.

8. Measure and Improve the Program

To know if your knowledge management program is operating well, you will need a method that will measure the effectiveness of the implemented process. You will, then, compare this data to the expected results. You can also provide a baseline analysis, which will help you get a better observation of the management status before the implementation and the actual outcome of the execution. For the organization to become successful, it may need more time. Thus, don’t be dissuaded if the results are not exactly as expected.

Implementing knowledge management for your organization can be beneficial in ensuring its growth. Through organizational knowledge, you can ensure that the business operations will continue effectively despite its unexpected incidents. Now that you have an idea about this type of expertise, you should be able to initiate your plan more effectively.

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