There are numerous occasions and reasons as to why workshops or training’s need to be held. For starters, they are held to constantly improve the service delivered by the personnel- especially when you are in the customer service industry. Hotels, restaurants, coffee shops, bars, and even call centers. These are the people that normally provide and meet your every request and demand, these are the people who answer your every query, these are the people who prepare and serve your food, clean your dishes. You may also see what is a survey questionnaire?
In a word- they are the front-liners. Without them, robots might as well be the one to cater their every need. Sure it saves on labor cost, they don’t have to be paid and they can be fully trusted since you know they will not steal from you. But would it be the same? Would you still feel that same hospitality from robots? Would you still feel their “sincere service with a smile” (Spongebob, anyone?) when they serve you your order? It’s just not the same.
Have you heard of the saying “don’t fix what isn’t broken”? Well, that may be true, but if there’s a way to constantly improve, will you not take that opportunity to raise your skills and talents to the next level? In the hotel industry, it is no surprise that they will always strive to be the best that they can be to earn the title of being a “5-star hotel”. But getting there is not as easy as it sounds.
It takes not only the willingness of the management to pursue for excellence, but also the willingness of the staff to give a 110% percent on a daily basis- to give the customers the service that they truly deserve. You may also like student questionnaire examples.
Training presents a prime opportunity to expand the knowledge base of all employees, but many employers find the development opportunities expensive. Employees also miss out on work time while attending training sessions, which may delay the completion of projects. However, despite this, this may also be considered an investment as this training and orientation will be useful during the long-term. Here are some of the aspects that trainings and workshops can help address:
Nobody is perfect. In the hotel industry, there is not a single employee who possesses all the core values that the company promotes. There are always employees that have their own strengths and weaknesses. Carson may be a fast learner who can whip up the most extravagant cup of coffee in seconds, but he does not do so well in communicating with the team or with the customers.
A development program brings all employees to a higher level so they all have similar skills and knowledge. These trainings can help address the certain problem for specific employees so that he or she may understand which aspect he or she would need improvement on. Providing the necessary training creates an overall knowledgeable staff with employees who can take over for one another as needed, work on teams or work independently without constant help and supervision from others. You may also see how to write the perfect survey.
A waiter’s basic job is to serve your food, clean tables, do the dishes, attend to the customers needs and wants. Although that i true, there is no problem with going the extra mile and doing more what is asked of you. If you’re looking for above-the-line service, turn to Spongebob. In a certain episode, he catered to Squillaim’s every need in “Squidward’s restaurant” by cutting his food, massaging his back, serving water, and playing music for his entertainment all in one sitting.
That may be generally impossible to do, but it is the first step to giving it your all. Workshops and training have the potential to build the employee’s confidence since the person has a stronger understanding of the industry and his or her duties are as an employee of the company.
That particular confidence may push her to become something more and even be the one doing the teaching to all future generation employees. Continuous training also keeps your employees on the cutting edge of industry developments. Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry. You may also like health questionnaire examples.
A Michelin star is considered an exclusive honor and privilege in the food industry. If ever your restaurant ever does get one of these stars, customers will flow to you like water to a stream. Just like hotels, the maximum stars you can get for a Michelin ranges up to 3.
If your restaurant is given one Michelin star, it means that your restaurant is considered very good in this particular category. For 2 stars, your restaurant is classified as one with excellent cooking and is worth the detour. For a 3-star Michelin restaurant, it signifies that it serves exceptional cuisine and is worth a special journey. The secret? Consistency.
If you know the culinary god Gordon Ramsay, then you must have heard of his renowned food competition show Hell’s Kitchen. The general challenge of the show is that both the red team and the blue team have to cook dinner for the diners of the show using the specific menu. Consistency should be present not only in taste, but also in presentation. Anything less than that, he tosses it back to the chefs and tell them to start over again (with his classic Ramsay insults, of course). If you are not being consistent, how can you claim yourself to be the best at what you do? You may also check out examples of self-administered questionnaire & samples.
Employees with access to training and development programs have the advantage over employees in other companies who are left to seek out training opportunities on their own. The investment in training that a company makes shows the employees they are valued.
The training creates a supportive workplace. Employees may gain access to training they wouldn’t have otherwise known about or sought out themselves. Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs. You might be interested in how to write a survey questionnaire.
Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied in their work, which will cause them to underperform, make mistakes, and not care about their work product. That costs the business in lost time and money. You may also see marketing research questionnaire examples & samples.
For employees that are untrained, don’t expect too much from them since they cannot work at maximum productivity which will often result to slower operations.
More time (and therefore money) and effort is spent when employees aren’t fully or properly trained to perform their tasks or to fulfill their responsibilities. It takes them longer to do the work. You may also like how to design a marketing survey.
Untrained employees have the tendency to mess things up. And when they mess up, i means that you will be taking care of their messes and they would have to start over. So by not giving them the correct training, you lose not only resources, but time as well. You may also check out marketing questionnaire examples & samples.
These are more difficult to track or attribute to untrained workers, but they are there. Creating a CAD drawing incorrectly means reprinting the file. That means it takes more time to fix the mistake, more materials cost in paper and ink, and more time rechecking the work. If it were done correctly the first time, these costs wouldn’t be there. You might be interested in restaurant questionnaire examples & samples.
The possibility of losing your customers due to untrained employees is very high. If an untrained chef does not know how to cook anything and yet he is assigned to, the customer will most likely walk out of that door.
Training programs and costs have an easily measured up-front cost of time and money. Those line items are difficult to handle on a tight budget. However, added costs of poorly trained staff shows the importance of training employees. These costs do not come in the form of line items, so they are often ignored or unseen. You may also see income questionnaire examples & samples.
After the employees undergo the training, make sure to ask for their feedback so that you can be aware of what they have learned and what aspects they would wish to learn in the near future. You may also see how to develop survey questions.