Surveys are the best way to interact with your customers and comprehend their expectations on the improvement of your cleaning services company. In general, there are two surveys, in which one is conducted before starting a business while the other one is conducted once the business gains some experiences in the field. However, both surveys aim to study what your customers feel about your service/ offerings, this eventually helps you find potential clients for your services.
No matter if you are new or an experienced cleaning business owner, take some time to check the best cleaning services surveys available online to help your business. You can modify the sample survey according to your business needs, by importing it to the editors.
Cleaning survey contains a series of questions that need to be answered by your customers. This is the best way to know what your customers feel about you. You may receive both positive and negative feedback from your customers, but you are advised to take the positive reviews as rewards and negative reviews as the last chance to improve the way you provide the services. The sample survey mentioned here includes a series of questions about the management staff, security services, cleaning services, repair, maintenance and the like. This questionnaire is based on the star rating, which ranges from 1 to 5 stars. Very satisfactory and very unsatisfactory are two corners for casting votes. Check out the one attached here.
A cleaning survey should be simple and easy to understand. The questions must be objectives or star rating based that your customer won’t feel tedious or uninterested to answer all the questions in the sheet. Having said that, you also can’t prepare a concise survey on janitorial services as you need to include cleaning, maintenance, repairing and all the pertaining services. Here you add important questions on their satisfaction level, and rating on timely services, problem-solving capabilities, on-site performance. Once you received answers for these questions you need to change the approach that you followed so far.
Customer satisfaction is the key factor for success in any business. No matter how much you spend on your service, the ultimate thing you need to gain is customer satisfaction, but you may not know how satisfied your customers are. Here you can prepare a customer satisfaction survey and take it to the light. This type of surveys must include questions on both the management and administration of a company. Check out the sample survey on public cleanliness attached here.
Surveys come in several types. Some surveys will be of marking type which asks you to tick the box you like while some other surveys ask you to comment in a descriptive model. Companies who provide school cleaning services make a descriptive model that will be shared with students. The students then comment about the services they obtain. This type of school cleaning services survey includes questions on indoor & outdoor cleanliness, restrooms, hallways, garbage cleaning, and their maintenance. Along with the areas, the survey also requests the students to comment about the management services, that specifies if they provide timely and neat services. Check out the sample survey here.
Customers always want to know about the products you use and the services you do before making a contract with you. So you need to prepare a survey on those things and let your customers learn about them. This is one of the types of survey that requires you to research and submit it to your customers. This will increase the circle of your clients if you show your services better than your competitor’s. So make sure you have added summaries on the works you do, the products you use and how often you use them.
This sample survey has been exclusively prepared for carpet cleaners who provide long term carpet cleaning services. The survey will be displayed to the customers as a manner of exhibiting their standard working mechanism. The carpet cleaning survey comprises questions on the number of vehicles the company use, cleaning machinery they handle and the like. Check the sample carpet cleaners survey.
When it comes to a cleaning services company, the need for taking a survey will be more than essential. Since it lets you know about the good and bad reviews about your company, you need to conduct the survey at least once in five years, however, in general, a cleaning services company conducts survey once in a year. With important questions in the sheet, the questionnaire must be of marking or rating type, so that your customers feel comfortable filling out it.
No matter how big your company is, you ultimately need to have consistent communication with your local customers. You need to know what your local customers feel about your services because they are the best circle to give transparent reviews about your services. Find out what are the questions should be there in a cleaning facilities survey through a sample survey attached here.
It is important for any business owners to know how satisfied their employees are. Similarly, in cleaning services also the owner must know the satisfaction level of employees. If you are searching for the best employee’s survey, check out the one attached here.
Some companies provide vast cleaning services to their customers, so they have an abundance of clients certainly. Having said that, they need to employ a number of cleaners to assist their clients. Here as a cleaning company owner, you need to prepare a survey for your employees to know what they feel about the working environment and improve the place according to that.