Charlotte Johnson
Address
London, United Kingdom
Contact
example@cvmaker.uk
+44 1214960508
7 July 2025
Application: Hotel Duty Manager at Hilton London Paddington
Dear Mr. Burnett,
Having been part of the Front Office team at Hilton London Paddington for the past 3
years, I’m pleased to formally apply for the Hotel Duty Manager position. During this
time, I’ve grown from my core responsibilities at the front desk to take on more
operational and leadership tasks, including supervising shift transitions, handling
escalated guest concerns, and coordinating cross-departmental efforts to maintain our
high service standards.
Beyond my daily role, I’ve contributed to a number of successful initiatives that have
supported both our team and guest experience. I played a key role in redesigning our
evening check-in workflow, which reduced lobby wait times by 18%, and collaborated
with the housekeeping team to introduce a more efficient room status tracking system
during peak periods. I also led the onboarding of 6 new team members last year, creating
a tailored induction process that’s now used across the department.
These experiences have allowed me to develop a solid foundation in hotel operations and
team leadership, while deepening my understanding of Hilton’s values and guest service
expectations. I’m eager to take the next step in my career within Hilton and bring my
enthusiasm, organisational skills, and commitment to excellence to the Duty Manager
position.
My current manager, Sarah Whitcombe, Front Office Manager, has encouraged me to
apply and is happy to provide further insight into my performance and suitability for the
role. Thank you for considering my internal application. I would welcome the opportunity
to discuss how I can continue contributing to Hilton London Paddington in this new
capacity.
Sincerely,
Charlotte Johnson
example@cvmaker.uk
+44 1214960508
