California Consumer Privacy Act Notice
LAST UPDATED: January 2026
Legal Entities
This California Consumer Privacy Act Notice (“Notice”) applies to Bank of America legal entities that utilize the brand names
Bank of America, Merrill, and BofA Securities, Inc. as well as the following entities: Managed Account Advisors LLC and BAL
Investment & Advisory, Inc (“Company”, “we”, “us” or “our”).
Applicability
Your privacy is important to us. This Notice explains how we collect, use, and disclose personal information relating
to California residents covered by the California Consumer Privacy Act of 2018, as amended (the “CCPA”). This Notice
constitutes our notice at collection and our privacy policy pursuant to the CCPA.
Introduction
Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked directly or
indirectly with a particular California resident and includes certain categories of Personal Information discussed below that
constitute “Sensitive Personal Information.” The CCPA, however, does not apply to certain information, such as information
subject to the Gramm-Leach-Bliley Act (“GLBA”).
The specific Personal Information that we collect, use, and disclose relating to a California resident covered by the CCPA will
vary based on our relationship or interaction with that individual. For example, this Notice does not apply with respect to
information that we collect about California residents who apply for or obtain our financial products and services for personal,
family, or household purposes. For more information about how we collect, disclose, and secure information relating to these
customers, please refer to our
U.S. Consumer Privacy Notice
.
Keeping Personal Information secure is one of our most important priorities. Consistent with our obligations under applicable
laws and regulations, we maintain physical, technical, electronic, procedural and organizational safeguards and security
measures that are designed to protect personal data against accidental, unlawful or unauthorized destruction, loss, alteration,
disclosure, or access, whether it is processed by us or by others on our behalf.
Collection, Use and Disclosure of Personal Information
Personal Information We Collect and Disclose for a Business Purpose
In the past 12 months, we may have collected and disclosed for our business purposes each of the following categories of
Personal Information relating to California residents covered by this Notice:
• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address,
email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers
• Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including,
but not limited to, name, signature, Social Security number, physical characteristics or description, address, telephone
number, passport number, driver’s license or state identification card number, insurance policy number, education,
employment, employment history, bank account number, credit card number, debit card number, or any other financial
information, medical information, or health insurance information
• Characteristics of protected classifications under California or federal law, such as sex and marital status
• Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or
other purchasing or consuming histories or tendencies
• Biometric information
• Internet or other electronic network activity information, such as browsing history, search history, and information regarding
a California resident’s interaction with an internet website application or advertisement
• Geolocation data, such as device location and Internet Protocol (IP) location
• Audio, electronic, visual, thermal, or similar information such as call and video recordings
• Professional or employment-related information, such as work history and prior employer
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• Education information, directly related to a student; and maintained by an educational agency or institution or by a party
acting for the agency or institution
• Inferences drawn from any of the Personal Information listed above to create a profile about a California resident reflecting
their preferences, characteristics, psychological trends, predispositions, behavior, and attitudes, intelligence, abilities, and
aptitudes
• The following categories of Sensitive Personal Information:
– Personal Information that reveals:
•
A California resident’s Social Security, driver’s license, state identification card, or passport number
•
A California resident’s account log-in, financial account, debit card, or credit card number in combination with any
required security or access code, password, or credentials allowing access to an account
•
A California resident’s precise geolocation
•
A California resident’s racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or
union membership
•
The contents of a California resident’s mail, email, and text messages unless the business is the intended recipient
of the communication
– The processing of biometric information for the purpose of uniquely identifying a California resident
– Personal Information collected and analyzed concerning a California resident’s health
– Personal Information of California residents less than 16 years of age
We may coordinate with contracted third parties to collect Personal Information on our behalf, when they are engaged in one
or more of the business practices described below:
• Delivering advertising and marketing, including on non-affiliated persons’ or entities’ sites and mobile apps
• Facilitating events and event management, including virtual and/or in-person events (e.g., hotels, restaurants, virtual
platforms, audio/visual capabilities, food/beverage, transportation services, etc.)
• Referral sources, whether for purposes of identifying candidates for employment, identifying new client opportunities, or
recommending vendors or contractors
From Whom We Collect Personal Information
The categories of sources from which we collected Personal Information are:
• Directly from a California resident or the individual’s representatives
• Service Providers, Consumer Data Resellers, Credit Reporting Agencies and other similar persons or entities
• Public Record Sources (Federal, State or Local Government Sources)
• Information from our Affiliates
• Website/Mobile App Activity/Social Media
• Information from Client Directed persons or entities or Institutions representing a Client/Prospect
• Information from Corporate Clients about individuals associated with the Clients (e.g., an employee or board member)
To Whom We Disclose Personal Information for a Business Purpose
With respect to each category of Personal Information that we disclosed for a business purpose in the past 12 months, the
categories of persons or entities to whom we disclosed that Personal Information are:
• Affiliates of Bank of America
• Service Providers and Contractors who provide services such as website hosting, data analysis, payment processing,
order fulfillment, information technology and related infrastructure, customer service, email delivery, auditing, marketing,
supporting research activities, credit financing, event management, and real estate management
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• Other Service Providers and Contractors who provide services such as payment, banking and communication infrastructure,
storage, legal expertise, tax expertise, real estate expertise, appraisal expertise, notaries and auditors, who promote the
bank and its financial services and products to customers and other prospective buyers
• Other Service Providers and Contractors who enable customers to conduct transactions online and via mobile devices,
support mortgage and fulfillment services, vehicle loan processes and aggregators (at the direction of the customer)
• Other persons or entities to whom we transfer Personal Information as an asset that is part of a merger, acquisition or
other transaction in which such other person or entity assumes control of all or part of the business
• Government Agencies as required by laws and regulations
• Other persons or entities with which you may use or direct us to intentionally interact or to which you may use or direct us
to intentionally disclose your Personal Information
Business Purposes for Processing Personal Information
We collect, use and disclose for our business purposes Personal Information, including Sensitive Personal Information,
relating to California residents to operate, manage, and maintain our business, to provide our products and services, and to
accomplish our business or commercial purposes, including the following:
• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling
orders and transactions, verifying customer information, processing payments, providing financing, providing advertising
or marketing services (except for cross-context behavioral advertising, a type of targeted advertising), providing analytic
services, providing research services, facilitating event management and execution, managing our real estate portfolio, or
providing similar services
• Helping to ensure security and integrity to the extent the use of Personal Information is reasonably necessary and
proportionate for these purposes
• Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a current interaction
with us, where the information is not disclosed to a third party and is not used to build a profile or otherwise alter the
California resident’s experience outside the current interaction with us
• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and
auditing compliance with this specification and other standards
• Undertaking activities to verify or maintain the quality or safety of a service controlled by us, and to improve, upgrade, or
enhance that service
• Debugging to identify and repair errors that impair existing intended functionality
• Undertaking internal research for technological development and demonstration
• Complying with laws and regulations and to comply with other legal process and law enforcement requirements (including
any internal policy based on or reflecting legal or regulatory guidance, codes or opinions)
How Long We Retain Personal Information
The length of time that we intend to retain each category of Personal Information will depend on several criteria, including
(i) the length of time we are required to retain Personal Information in order to comply with applicable legal and regulatory
requirements, (ii) the length of time we may need to retain Personal Information in order to accomplish the business or
commercial purpose(s) for which such Personal Information is collected, used or disclosed (as indicated in this Notice), and
(iii) whether you choose to exercise your right, subject to certain exceptions, to request deletion of your Personal Information.
Notice of Right to Opt-Out from Sale/Sharing
Bank of America does not sell your Personal Information. Beginning in April 2025, we have commenced sharing Personal
Information collected from our webpages with non-affiliated, third-party websites and advertisers to provide a personalized
marketing experience, commonly known as cross-context behavioral advertising.
The following contains the types of information we may have shared for commercial purposes relating to California residents
covered by this Notice.
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Categories of Personal Info we may share for commercial purposes
• Purchasing and consuming histories or tendencies
• Internet browsing and search history, or interaction with a website application or advertisement
• Geolocation data, such as device location and Internet Protocol (IP) location
• Professional or employment-related information
• Inferences drawn from any of the Personal Information listed above which may reflect their preference or interests
Categories of third parties to whom we may share your information for commercial purposes
• Certain third parties, such as websites and advertisers, which may contract with us for cross-context behavioral advertising
purpose
• Data aggregation services
Commercial purposes for sharing your information
• Delivering personalized advertising and marketing, including on non-affiliated persons’ or entities’ sites and mobile apps
How to opt-out of sharing your information
Bank of America customers can request to opt-out from the sharing of their Personal Information for cross-context
behavioral advertising. We offer three (3) methods for opting out:
1. Click “Your Privacy Choices” link at the bottom of our web and mobile pages. On the pop-up window, select the “Sharing
and Selling of Personal Data” tab located in the left column. Here you will be able to choose your preferences. Note: you
can make changes to your preferences at any time; any adjustment will override the previous settings.
2. Using your web browser. Bank of America recognizes users’ opt-out preference signals, honoring these preference signals
as valid requests.
3. Calling 888.341.5000
An authorized agent may submit an opt-out request on your behalf if you have provided the authorized agent signed
permission to do so. All opt-out requests are processed within 15 calendar days from time of receipt.
In the 12 months preceding the date of this Notice, we have not “sold” Personal Information or Sensitive Personal
Information subject to the CCPA. As of April 2025, we have commenced sharing as described above.
Additionally, we do not sell or share Personal Information or Sensitive Personal Information of children under the age of 16.
For purposes of this Notice:
• “sold” means the disclosure of Personal Information or Sensitive Personal Information to a third party for monetary or other
valuable consideration;
• “shared” means the disclosure of Personal Information or Sensitive Personal Information to a third party for cross-context
behavioral advertising.
How We Use Sensitive Personal Information
We only use or disclose Sensitive Personal Information for the following purposes consistent with CCPA Regulations:
• To perform the services or provide the goods reasonably expected by an average California resident who requests those
goods or services. For example, a California resident’s precise geolocation may be used by a mobile application that is
providing them with directions on how to get to a specific location.
• To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or
transmitted Personal Information, provided that the use of a California resident’s Personal Information is reasonably
necessary and proportionate for this purpose. For example, we may disclose a California resident’s log-in information to a
data security company that it has hired to investigate and remediate a data breach that involved that individual’s account.
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• To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible
for those actions, provided that the use of a California resident’s Personal Information is reasonably necessary and
proportionate for this purpose. For example, we may use information about a California resident’s ethnicity and/or the
contents of email and text messages to investigate claims of racial discrimination or hate speech.
• To ensure the physical safety of natural persons, provided that the use of a California resident’s Personal Information is
reasonably necessary and proportionate for this purpose. For example, we may disclose a California resident’s geolocation
information to law enforcement to investigate an alleged kidnapping.
• For short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a California
resident’s current interaction with us.
• To perform services such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders
and transactions, verifying a California resident’s information, processing payments, providing financing, providing analytic
services, providing storage.
• To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or
controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured
for, or controlled by us.
Rights under the CCPA
California residents covered by the CCPA have the right to:
1. Receive this Notice at or before the point of collection of your Personal Information.
2. Request we disclose to you free of charge the following information:
a.
the categories of Personal Information about you that we collected
b.
the categories of sources from which the Personal Information was collected
c.
the purpose for collecting Personal Information about you
d.
the purpose for sharing Personal Information about you
e.
the categories of third parties to whom we disclosed Personal Information about you and the categories of Personal
Information that were disclosed (if applicable) and the purpose for disclosing the Personal Information about you
f.
the categories of Personal Information (including Sensitive Personal Information) about you that we shared and the
categories of Third Parties to which we shared such Personal Information and/or Sensitive Personal Information
g.
the specific pieces of Personal Information we collected about you
3. Request we correct inaccurate Personal Information that we maintain about you.
4. Request we delete Personal Information we collected from you, unless the CCPA recognizes an exception.
5. Be free from retaliation for exercising your rights under the CCPA.
6. Opt-out from sharing as indicated above in the Section entitled, “Notice of Right to Opt-out from Sale/Sharing.”
Please see the “Contact Us” section below for instructions on how you can exercise these rights.
Requests for specific pieces of Personal Information will require additional information to verify your identity.
For individuals submitting a request on behalf of another person, we may require proof of authorization and verification of
identity directly from the person for whom the request is made.
For a company or organization submitting a request on behalf of another person, we may require proof of authorization from
the individual such as a Power of Attorney and verification of identity directly from the person for whom the request is made.
In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify
your identity or if we cannot verify that you have the authority to make a request on behalf of another individual. Additionally,
we will not honor your request where an exception applies, such as where the disclosure of Personal Information would
adversely affect the rights and freedoms of another California resident or where the Personal Information that we maintain
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about you is not subject to the CCPA’s access or deletion rights.
We will advise you in our response if we are not able to honor your request. We will not provide Social Security numbers,
driver’s license numbers or government-issued identification numbers, financial account numbers, unique biometric data,
health care or medical identification numbers, account passwords or security questions and answers, or any specific pieces
of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud or
unreasonable risk to data or systems and network security.
We will work to process all verified requests within 45 days pursuant to the CCPA. If we need an extension (up to an
additional 45 days) to process your request, we will provide you with an explanation for the delay.
How We Process Opt-Out Preferences
Bank of America permits California residents to automatically exercise their right to opt out of sale/sharing through opt-out
preference signals without having to make individualized opt-out requests. Bank of America treats opt-out preference signals
as valid requests to opt out of sale/sharing for the browser.
Please note, however, we do not “sell” personal information with any third parties, as such terms are defined by the CCPA.
Contact Us
If you have questions or concerns about this notice and our practices or would like to exercise any of the rights listed above,
you may submit a request by:
1. Completing an online
Personal Information Request Form
2. Calling 888.341.5000
3. Emailing us at
IndividualRightsRequests@bofa.com
Please see the section above entitled, “Notice of Right to Opt-Out
from Sale/Sharing” for instructions on how to opt out of sharing your Personal Information.
Please see the section above entitled, “Notice of Right to Opt-Out from Sale/Sharing” for instructions on how you can
exercise your rights to opt out of sharing your Personal Information.
Metrics
Please visit
www.bankofamerica.com/ccpa-metrics
for data reporting published in accordance with Section 7102 of the
California Consumer Privacy Act Regulations.
Changes to This California Consumer Privacy Act Notice
We may change or update this Notice from time to time. When we do, we will post the revised Notice on this page with a
new “Last Updated” date.
Where You Can Find This Notice Online
You may access this Notice along with other important notices online at
www.bankofamerica.com/privacy
.
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