I
'
m
a
product
manager
with
six
years
of
experience
in
B
2
B
SaaS
,
most
recently
leading
the
analytics
platform
at
Loop
—
a
workflow
product
used
by
more
than
4,000
finance
teams
.
I
came
to
product
management
from
engineering
,
so
I
'
m
comfortable
going
deep
on
technical
tradeoffs
,
but
my
primary
focus
is
always
the
customer
;
I
ground
every
roadmap
decision
in
user
research
,
support
patterns
,
and
usage
data
.
In
the
last
two
years
,
I
took
our
reporting
module
from
a
2.8
to
a
4.5
CSAT
score
and
grew
weekly
active
usage
by
60%
across
two
quarters
.
What
I
enjoy
most
is
the
messy
middle
—
turning
ambiguous
customer
problems
into
crisp
,
testable
product
decisions
—
and
I
'
m
looking
for
a
role
where
I
can
own
a
product
end
-
to
-
end
alongside
a
team
that
values
customer
empathy
as
much
as
execution
speed
.
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