10+ Best Service Level Agreement Examples & Templates [Download Now]


One of the documents that chain a customer and a service provider is the service level agreement (SLA). It is a contract that defines and states the explicit responsibilities and limitations of the provider. SLA also establishes the terms and conditions of a certain service to maintain a peaceful and good transaction.

Since service level agreement is a very crucial document, a service provider should be mindful of its contents and structure. SLAs should be clear, comprehensible, and clear to keep the business deal fair and professional.

Service Level Agreement Examples & Templates

If you’re new in making an agreement for service level, this article would surely be beneficial for you. Here is the compilation of the best templates and examples of service level agreement.

1. Service Level Agreement

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  • Google Docs
  • Ms Word
  • Apple Pages

Size: A4 & US Letter Size

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A good service level agreement provides both customers and service providers a definite manifestation of the agreed terms and conditions of both parties. Thus, it’s just normal to be meticulous in writing one. Obtain a professionally made SLA in just a few alterations using this service level agreement template.

2. Service Level Agreement Contract

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  • Google Docs
  • Ms Word
  • Apple Pages

Size: A4 & US Letter Size

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Getting ready for your first business transaction pertaining to your service? Don’t forget to prepare your service level agreement to have a splendid and secured transaction with your customer. And if you’re still in doubt regarding this document, consider using this template. Just edit and fill this with your necessary data and you’re good to go.

3. Restaurant Service Level Agreement

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  • Google Docs
  • Ms Word
  • Apple Pages

Size: A4 & US Letter Size

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Services nowadays are taken seriously by most of the customers; hence, service providers should assess them carefully. This scenario is also prevalent in restaurant businesses. As a result, restaurant owners should provide a comprehensible agreement material to regulate proper and just transactions with their customers. Grab this SLA template to easily make one.

4. Simple Service Level Agreement

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  • Google Docs
  • Ms Word
  • Apple Pages

Size: A4 & US Letter Size

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In making an agreement with a client or a customer, a service provider should be simple. Specifically, just like this service level agreement template, a provider should prioritize its quality and comprehensibility. Using this template, your customers will directly understand your acquiescence; hence, a better undertaking awaits you.

5. HR Service Level Agreement

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  • Google Docs
  • Ms Word
  • Apple Pages

Size: A4 & US Letter Size

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Human resources are the services related to the employees or the human capital of an institution. Since this kind of service involves human services as well, agreement on this field should be cautiously made. Don’t anguish over it; instead, take this helpful SLA template and accurately produce one for your professional use.

6. UCONN Service Level Agreement Template

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  • PDF

Size: 164.3 KB

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Service level agreement is commonly done in narrative form. However, with this integrated SLA, both customer and service provider could easily distinguish the significant portions of the agreement. These templates contain tables that could emphasize and determine the most important details which would be clear for both parties.

7. Basic Service Level Agreement

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  • PDF

Size: 5.3 MB

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Another simple template for service level agreement is this. Though this sample template disregards all the fancy factors, it retains everything that is necessary—the readability and comprehensibility of the document. Moreover, this allows you to edit and supply the important pieces of information to construct the most accurate SLA for your transaction.

8. Information Technology Service Level Agreement

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  • PDF

Size: 2.8 MB

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Services regarding information technology are surely complex and require in-depth details. Nonetheless, with the existence of some samples, the weight of this job lightens. For this specific field, this template is one of the best that you’ll find. Aside from its editable feature and legibility, it includes guides and instructions to completely assist you with your customizing process.

9. Ethnio Sample Service Level Agreement

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  • PDF

Size: 143.9 KB

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If you are in search of a visually appealing but technically considerable template then this would be perfect for you. This truly provides you a sample that is not just complete but also includes simple designs. Moreover, just like the previous samples, this is fully changeable. Minimalist professionals should really consider seeing this template because it would not just make transactions feel better but also look better.

10. Cardiff Caerdydd Service Level Agreement

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  • PDF

Size: 470 KB

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Suppose that you wish to create a service level agreement on your own and not just settle for templates, this sample could show you what a complete SLA looks like. This is from the Cardiff City Council, specifically for the social services and housing, communities, and customer service of the adults. As observed, the creators of the sample kept it simple and understandable for its readers and clients.

11. Tech Help Direct Service Level Agreement

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  • PDF

Size: 227.6 KB

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Another role model that you can find is Tech Help Direct’s service level agreement between them and their clients. This agreement officially discusses its provisions of information technology services regarding their pay-as-you-go support or prepaid support packages. You can view this sample to get a deeper understanding of its concept.

12. Aruba Cloud Service Level Agreement

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File Format
  • PDF

Size: 218.9 KB

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Another approach you could apply is through a compressed narrative. This sample may look uninteresting and obscure to your customers, but if you prefer saving pages or spaces, you could try this one. This wisely utilizes the spaces and jam-packed them with the information. Moreover, subtopic headings are in bold to emphasize them which makes it easier for the readers to find them.

Service level agreements are essential, not just to hold promises but also to maintain proper rational customer relationship. Using this document, a service provider is capable of setting fair limitations and definite obligations. Moreover, these are just some of the samples and templates. If you haven’t had enough, you can always go to our website for more inspiration.

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