Business Analyst CV — page 1

James

Whitfield

Senior

Business

Analyst

8+

years

translating

complex

business

needs

into

actionable

data

solutions

and

process

improvements

across

fintech

and

healthcare

.

Phone

+1 (415) 555-0182

Email

j

.

whitfield

@

example

.

com

LinkedIn

linkedin

.

com

/

in

/

jameswhitfield

Location

San

Francisco

,

CA

PROFESSIONAL

SUMMARY

Results

-

driven

Business

Analyst

with

a

proven

track

record

in

requirements

gathering

,

stakeholder

management

,

and

data

-

driven

decision

support

.

Adept

at

bridging

the

gap

between

business

goals

and

technical

execution

.

Led

cross

-

functional

initiatives

that

reduced

operational

costs

by

18%

and

improved

reporting

accuracy

by

25%

through

automated

dashboards

and

refined

workflows

.

Certified

CBAP

and

Agile

Product

Owner

.

CORE

COMPET ENCIES

Business

Analysis

Requirements

Elicitation

·

Process

Modeling

(

BPMN

) ·

Use

Case

&

User

Story

Mapping

·

Gap

Analysis

·

Stakeholder

Management

·

RTM

Data

&

Tools

SQL

·

Tableau

·

Power

BI

·

Python

(

pandas

,

numpy

) ·

Advanced

Excel

·

Snowflake

·

JIRA

·

Confluence

·

Visio

·

Lucidchart

Methodologies

Agile

/

Scrum

·

SAFe

·

Waterfall

·

Lean

Six

Sigma

(

Green

Belt

) ·

Design

Thinking

Domain

Expertise

Fintech

·

Healthcare

Claims

·

Regulatory

Compliance

·

Revenue

Cycle

·

ETL

Pipelines

PROFESSIONAL

EXPERIENCE

Senior

Business

Analyst

Meridian

Financial

,

San

Francisco

,

CA

Mar

2021 –

Present

Business

Analyst

II

Northwell

Health

Systems

,

New

York

,

NY

Jun

2017 –

Feb

2021

Led

requirements

gathering

for

a

$

4.2

M

core

banking

platform

migration

,

coordinating

12

internal

stakeholders

and

3

vendor

teams

across

4

release

phases

.

—

Designed

and

automated

KPI

dashboards

in

Tableau

and

Power

BI

,

reducing

manual

reporting

effort

by

75%

and

improving

executive

decision

velocity

.

—

Facilitated

20+

agile

ceremonies

as

Product

Owner

proxy

;

managed

a

prioritized

backlog

of

150+

epics

and

stories

with

95%

on

-

time

delivery

rate

.

—

Implemented

a

traceability

matrix

that

reduced

production

defects

by

34%

through

end

-

to

-

end

requirements

coverage

and

rigorous

UAT

coordination

.

—

Performed

as

-

is

/

to

-

be

process

mapping

for

the

loan

origination

lifecycle

;

proposed

5

process

improvements

that

cut

average

cycle

time

from

11

to

6

days

.

—

Managed

end

-

to

-

end

business

analysis

for

a

$

2.8

M

EHR

optimization

initiative

across

3

hospital

sites

,

impacting

1,400+

clinical

and

administrative

users

.

—

Conducted

35+

stakeholder

interviews

and

facilitated

18

collaborative

workshops

to

elicit

current

-

state

workflows

and

future

-

state

requirements

.

—

1 / 2

Business Analyst CV — page 2

Junior

Business

Analyst

Pioneer

Consulting

Group

,

Boston

,

MA

Sep

2015 –

May

2017

EDUCAT ION

Master

of

Science

in

Information

Systems

2015

Boston

University

,

Questrom

School

of

Business

Bachelor

of

Business

Administration

—

Finance

&

MIS

2013

University

of

California

,

Berkeley

,

Haas

School

of

Business

CERT IFICAT IONS

Certified

Business

Analysis

Professional

(

CBAP

)

—

IIBA

, 2020

Agile

Certified

Product

Owner

(

CSPO

)

—

Scrum

Alliance

, 2019

Lean

Six

Sigma

Green

Belt

—

ASQ

, 2018

Tableau

Desktop

Specialist

—

Tableau

, 2022

SELECT ED

PROJECT S

Automated

Regulatory

Reporting

Hub

Led

business

analysis

for

a

centralized

reporting

platform

that

consolidated

12

compliance

reports

into

a

single

automated

output

,

reducing

manual

processing

time

by

85%

and

eliminating

$

240

K

in

annual

contractor

costs

.

SQL

·

Tableau

·

Python

·

Jira

·

Confluence

Provider

Network

Optimization

Dashboard

Defined

requirements

and

acceptance

criteria

for

a

real

-

time

provider

performance

dashboard

,

enabling

network

managers

to

identify

underperforming

contracts

and

renegotiate

,

leading

to

a

$

3.2

M

projected

annual

savings

.

Power

BI

·

Snowflake

·

Azure

DevOps

·

Visio

Authored

60+

detailed

business

requirement

documents

(

BRDs

)

and

functional

specifications

,

achieving

a

98%

stakeholder

approval

rating

.

—

Collaborated

with

data

engineering

to

build

a

claims

denial

analytics

pipeline

,

resulting

in

a

$

1.2

M

revenue

recovery

over

18

months

.

—

Trained

and

mentored

4

junior

analysts

on

BA

best

practices

,

elicitation

techniques

,

and

JIRA

administration

.

—

Supported

senior

analysts

on

6

client

engagements

in

the

healthcare

and

insurance

verticals

;

contributed

to

process

documentation

,

data

validation

,

and

testing

.

—

Built

ad

-

hoc

SQL

queries

and

Excel

models

to

analyze

claims

patterns

,

provider

performance

,

and

membership

trends

for

quarterly

client

reviews

.

—

Assisted

in

the

design

and

rollout

of

a

claims

adjudication

workflow

,

achieving

a

12%

reduction

in

manual

touch

points

.

—

Co

-

authored

25+

user

acceptance

test

scripts

and

executed

400+

test

cases

;

tracked

defects

in

JIRA

and

validated

fixes

through

regression

cycles

.

—

2 / 2

Business Analyst CV

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