Sarah
Chen
Human
Resources
Manager
Strategic
HR
leader
with
10+
years
building
people
operations
,
culture
,
and
talent
systems
for
high
-
growth
technology
companies
.
sarah
.
chen
@
alignedhr
.
com
+1 (415) 826-4913
San
Francisco
,
CA
linkedin
.
com
/
in
/
sarahchen
PROFESSIONAL
SU MMARY
People
-
first
HR
leader
with
a
track
record
of
scaling
people
operations
from
60
to
1,200
employees
across
three
hyper
-
growth
startups
.
Deep
expertise
in
talent
acquisition
strategy
,
compensation
design
,
employee
relations
,
DEI
program
development
,
and
HRIS
implementation
.
SHRM
-
SCP
and
PHR
certified
.
Known
for
building
high
-
trust
cultures
that
reduce
turnover
by
30%+
while
increasing
manager
capability
through
system
-
level
coaching
and
scalable
process
design
.
CORE
COMPET ENCIES
Strategic
Workforce
Planning
—
Employee
Relations
&
Investigations
—
Compensation
&
Equity
Design
—
DEI
Program
Development
—
HRIS
Implementation
(
Rippling
,
Lattice
,
BambooHR
)
—
Talent
Acquisition
&
Employer
Branding
—
Performance
Management
Systems
—
Leadership
Coaching
&
Development
—
Compliance
&
Employment
Law
(
CA
,
federal
,
multi
-
state
)
—
People
Analytics
&
Reporting
—
1 / 3
PROFESSIONAL
EXPERIENCE
Driftwood
Analytics
Jan
2022 –
Present
Human
Resources
Manager
San
Francisco
,
CA
Lumina
Health
Jun
2018 –
Dec
2021
Senior
HR
Generalist
Oakland
,
CA
Nexum
Technologies
Sep
2015 –
May
2018
HR
Coordinator
→
Generalist
San
Jose
,
CA
Led
HR
strategy
for
a
340-
person
B
2
B
data
analytics
firm
;
designed
and
implemented
a
career
framework
covering
12
departments
,
resulting
in
a
24%
increase
in
internal
promotion
rate
within
18
months
.
•
Redesigned
the
performance
review
process
,
shifting
from
annual
to
a
quarterly
continuous
feedback
model
with
manager
calibration
sessions
;
improved
employee
Net
Promoter
Score
from
+18
to
+52.
•
Launched
an
employee
resource
group
program
and
a
mentorship
initiative
that
increased
representation
of
women
in
engineering
from
18%
to
29%
over
two
years
.
•
Managed
all
employee
relations
cases
—
investigated
14
formal
complaints
in
2023
with
an
average
resolution
time
of
9
business
days
and
zero
findings
of
retaliation
.
•
Led
the
selection
and
implementation
of
Rippling
as
the
company
'
s
HRIS
,
consolidating
payroll
,
benefits
,
time
-
off
,
and
onboarding
into
one
platform
;
reduced
manual
data
entry
by
35
hours
per
month
.
•
Scaled
people
operations
for
a
digital
health
startup
growing
from
90
to
420
employees
;
established
onboarding
workflows
,
handbooks
,
and
compliance
tracking
across
three
states
.
•
Designed
and
managed
the
company
'
s
compensation
philosophy
,
including
salary
bands
,
equity
grant
guidelines
,
and
a
promotion
cycle
that
reduced
gender
pay
gaps
from
8%
to
under
1%
within
two
cycles
.
•
Built
the
employer
brand
from
scratch
—
wrote
all
job
postings
,
managed
the
careers
page
redesign
,
and
launched
an
employee
referral
program
that
grew
from
12%
to
38%
of
all
hires
.
•
Served
as
the
primary
point
of
contact
for
employee
relations
,
mediating
25+
workplace
conflicts
and
conducting
8
confidential
investigations
;
achieved
a
92%
satisfaction
rating
on
post
-
resolution
surveys
.
•
Promoted
from
Coordinator
to
Generalist
within
14
months
;
managed
full
-
cycle
recruiting
for
engineering
and
G
&
A
roles
,
filling
78
positions
with
an
average
time
-
to
-
fill
of
32
days
.
•
Developed
and
facilitated
a
manager
training
series
on
giving
effective
feedback
,
conducting
performance
reviews
,
and
navigating
difficult
conversations
;
trained
45
managers
across
three
cohorts
.
•
Administered
employee
benefits
,
leave
of
absence
processing
,
and
immigration
support
(
H
-1
B
,
L
-1,
green
card
filings
);
reduced
benefits
-
related
employee
escalations
by
40%
through
improved
communications
.
•
Partnered
with
the
VP
of
People
to
design
and
launch
the
company
'
s
first
engagement
survey
,
achieving
a
78%
participation
rate
and
actionable
insights
that
drove
a
12-
point
improvement
in
satisfaction
scores
.
•
2 / 3
ED U CAT ION
Master
of
Science
—
Human
Resource
Management
2015
Cornell
University
,
ILR
School
GPA
3.92 ·
Dean
'
s
List
·
Capstone
: "
Equity
in
Startup
Compensation
Practices
"
Bachelor
of
Arts
—
Psychology
2012
University
of
California
,
Berkeley
Magna
cum
laude
·
Minor
in
Business
Administration
CERT IFICAT IONS
PROFESSIONAL
AFFILIAT IONS
SK ILLS
&
SYST EMS
HRIS
&
PLATFORMS
Rippling
,
Lattice
,
BambooHR
,
Workday
,
Gusto
,
Deel
,
Culture
Amp
,
Lever
,
Greenhouse
DATA
&
ANALYTICS
Excel
(
pivot
tables
,
VLOOKUPs
,
Power
Query
),
Google
Sheets
,
Tableau
,
Metabase
,
Pyn
PEOPLE
PROGRAMS
Performance
management
, 360
feedback
,
compensation
benchmarking
,
employee
engagement
surveys
,
succession
planning
LANGUAGES
English
(
native
),
Mandarin
Chinese
(
fluent
),
Spanish
(
conversational
)
SHRM
-
SCP
(
Senior
Certified
Professional
) —
2018
—
PHR
(
Professional
in
Human
Resources
) —
2016
—
Certified
Compensation
Professional
(
CCP
)
— 2020
—
Diversity
,
Equity
&
Inclusion
in
the
Workplace
Certificate
—
USF
, 2021
—
Prosci
Change
Management
Practitioner
—
2022
—
SHRM
National
Member
—
Bay
Area
HR
Network
(
Co
-
Chair
, 2023–
2024)
—
Chief
—
Private
Network
for
Women
Leaders
—
Society
for
Industrial
and
Organizational
Psychology
(
SIOP
)
—
3 / 3
