CVS Employee Policy and Procedures Handbook — page 1

CVS Health

CVS

Health

Employee Policy and

Procedures Handbook

CVS Health

Workplace conduct, colleague resources, safety, benefits, reporting and operational expectations

CVS Employee Policy and Procedures Handbook — page 2

CVS Health

Contents

Purpose, Scope and Use

Living Our Code of Conduct

Equal Opportunity, Respect and Workplace Conduct

Attendance, Work Schedules and Workplace Expectations

Health, Safety and Security

Pharmacy, Patient Information and Confidentiality

Pay, Benefits and Educational Support

Raising Questions and Reporting Concerns

Performance, Corrective Action and Accountability

Manager and Leader Responsibilities

Key Employee Resources

Acknowledgment and Continuing Responsibility

The handbook is organized around the employee-facing subjects identified in CVS Health public conduct, colleague, safety,

human-rights and benefits materials. Company policies and procedures available through internal systems provide additional

requirements for specific roles and locations.

CVS Employee Policy and Procedures Handbook — page 3

CVS Health

Purpose, Scope and Use

This handbook provides a practical framework for workplace conduct, colleague responsibilities, safety,

reporting, benefits and day-to-day employment expectations. It is designed to be read with the CVS Health

Code of Conduct, applicable company policies and procedures, and role-specific operating requirements.

Who the standards apply to

• CVS Health states that its Code of Conduct applies to everyone in the Company, including the Board of

Directors and colleagues when doing work for CVS Health.

• The same ethical standards are intended to apply regardless of job or organizational level.

• Certain contractors, temporary colleagues and independent physician-owned entities may also be

covered in circumstances described by the Code.

• Colleagues are responsible for knowing the policies and procedures relevant to their job functions.

How the documents work together

The Code of Conduct sets broad ethical and compliance expectations. The CVS Health Colleague Handbook

and company policies and procedures provide additional guidance. Role-specific procedures may contain

operational requirements that are not reproduced in this handbook.

Core responsibility

When a situation is not fully addressed by a single policy, colleagues are expected to use sound judgment,

seek guidance and raise concerns through appropriate channels.

CVS Employee Policy and Procedures Handbook — page 4

CVS Health

Living Our Code of Conduct

CVS Health describes its Code of Conduct as a resource for resolving ethics and compliance questions and

for helping colleagues make sound decisions. The Code emphasizes compliance with law, applicable health

care requirements, company policies and high ethical standards.

Decision framework

• Consider whether the situation should concern you and whether the action is consistent with CVS Health

values and behaviors.

• Consider who will be affected and how they may be affected.

• Consider your responsibility to act and the consequences of not acting.

• Identify the ethical and compliance considerations.

• Determine who should be involved in making the decision.

• Consider how the action would appear to customers, colleagues or the public.

Compliance is a condition of employment

The current Code states that adherence to the Code is a condition of employment or continued

employment, and that Code certification is part of this requirement. It also states that the Code does not

constitute an employment contract and does not change the at-will nature of employment.

When the Code does not answer the question

Colleagues are directed to applicable policies and procedures, supervisors or management resources,

Colleague Relations, Compliance resources and the Ethics Line as appropriate.

CVS Employee Policy and Procedures Handbook — page 5

CVS Health

Equal Opportunity, Respect and Workplace

Conduct

CVS Health states that it is committed to an inclusive workplace and an equal opportunity employment

policy. The company describes its approach as recruiting, hiring, training, developing and promoting

people based on job-related qualifications.

Expected workplace behavior

• Treat colleagues, customers, patients, vendors and other business partners with respect, honesty and

courtesy.

• Do not engage in discrimination, harassment or retaliation prohibited by company policy or law.

• Protect confidential and proprietary company information and confidential customer or patient

information.

• Use company resources and communication systems appropriately.

• Follow company rules concerning gifts, solicitation and conflicts of interest.

Conduct that may result in corrective action

The Code identifies examples including conduct that violates equal employment opportunity or

anti-discrimination policies, excessive absenteeism or tardiness, misuse of company equipment, negligent

conduct that creates safety hazards, unauthorized weapons or dangerous materials, improper disclosure of

confidential information, and violations of compliance policies or procedures.

Freedom to raise concerns

CVS Health states that colleagues should be able to raise legal or ethical concerns in good faith and that

retaliation for doing so is prohibited.

CVS Employee Policy and Procedures Handbook — page 6

CVS Health

Attendance, Work Schedules and Workplace

Expectations

Attendance and scheduling requirements can vary by role, location, applicable law, collective bargaining

agreement and company policy. The public CVS Health materials reviewed for this handbook do not

establish a single enterprise-wide attendance point schedule or universal call-out window, so those details

should be obtained from the applicable internal policy or local management.

Colleague expectations

• Report to scheduled work prepared to perform assigned duties.

• Follow the applicable process for reporting an absence, lateness or scheduling issue.

• Communicate promptly with the appropriate manager when an unexpected event affects attendance.

• Follow timekeeping and scheduling procedures applicable to the role and work location.

• Do not falsify time, attendance or employment records.

Workplace conduct and operational discipline

Attendance, punctuality and workplace conduct can form part of performance management. The current

Code specifically identifies excessive absenteeism or tardiness as an example of conduct that may be

subject to corrective action.

Role-specific procedures

Retail, pharmacy, distribution, clinical and corporate roles may have different operating procedures.

Colleagues should use the applicable internal systems, local procedures and manager guidance rather than

relying on a generalized attendance rule.

CVS Employee Policy and Procedures Handbook — page 7

CVS Health

Health, Safety and Security

CVS Health states that safety and quality are central to its operations. Its occupational health and safety

program applies across operations and includes colleagues, clients, contractors, suppliers and visitors. In

retail stores, CVS describes safety-focused training, direct colleague messaging, monthly safety tips and

quarterly newsletters.

Safety responsibilities

• Follow applicable health and safety procedures for the work area and role.

• Identify and report hazards, incidents and near-miss events through the required process.

• Use required protective equipment and follow established safe-work procedures.

• Keep work areas orderly and address unsafe conditions promptly when it is safe to do so.

• Participate in required safety and compliance training.

Retail and pharmacy environments

CVS Health describes a safety culture across front store and pharmacy operations. Pharmacy and other

health care settings may also have specialized procedures covering medication handling, controlled

substances, patient safety, security and incident response. Those detailed procedures are role-specific and

are not replaced by this handbook.

Incident response

When an incident occurs, colleagues should follow the applicable emergency, reporting and escalation

procedure. The company's occupational safety materials emphasize early identification of safety concerns

and analysis of near-miss events to identify opportunities to reduce risk.

CVS Employee Policy and Procedures Handbook — page 8

CVS Health

Pharmacy, Patient Information and

Confidentiality

CVS Health operates retail pharmacy, health care delivery, insurance and other health-related businesses.

Because colleagues may handle sensitive information, confidentiality and appropriate use of information

are core responsibilities.

Protecting information

• Access information only when authorized and needed for your work.

• Protect confidential customer, patient, colleague and company information from unauthorized access or

disclosure.

• Follow applicable privacy, security, records-management and communication policies.

• Do not use confidential information for personal purposes or outside authorized business activities.

• Report suspected privacy, security or confidentiality incidents through the required channels.

Pharmacy and patient-facing operations

Pharmacy, clinical and patient-facing roles may have additional procedures governing prescriptions,

medication handling, patient rights, safety, controlled substances, documentation and escalation. These

requirements should be followed through the applicable professional, legal and CVS Health operating

procedures.

Business information

The Code also identifies unauthorized use or disclosure of confidential and proprietary company

information and confidential customer or patient information as conduct that may lead to corrective action.

CVS Employee Policy and Procedures Handbook — page 9

CVS Health

Pay, Benefits and Educational Support

CVS Health publicly describes a comprehensive benefits program supporting physical, emotional and

financial well-being. Eligibility and coverage can vary by program, work status, location and other

conditions, so current plan materials control.

Program

Publicly described offering

Medical, dental and vision

Health and prescription coverage, including preventive care and HSA-related

contributions for eligible colleagues.

401(k) savings plan

CVS Health currently describes a dollar-for-dollar company match up to 5% after one

year of service with at least 1,000 hours.

Tuition assistance

Support for job-related degree and non-degree programs and high school diploma

opportunities, subject to program terms.

Paid time off

Paid time off is included among the benefits described for eligible colleagues.

Paid parental leave

Paid parental leave is described for eligible parents after one year of service.

Employee stock purchase

plan

CVS Health currently describes an employee stock purchase plan with a 10% discount.

Current benefits information also describes wellness resources, counseling support, financial navigation,

store discounts and other programs. Eligibility, effective dates and coverage can vary. Colleagues should

use the current benefits portal and plan documents for authoritative details.

CVS Employee Policy and Procedures Handbook — page 10

CVS Health

Raising Questions and Reporting Concerns

CVS Health provides multiple channels for questions, guidance and reporting. The Code directs colleagues

to use their supervisor when appropriate and identifies additional resources when a concern cannot be

resolved within the work group or when another reporting path is more suitable.

Ethics Line

CVS Health Ethics Line

1-877-CVS-2040 (1-877-287-2040)

TTY: 711

CVSHealth.com/EthicsLine

Available 24 hours a day, 7 days a week, 365 days a year.

• The Ethics Line is operated through an independent third party for incoming calls and web reports.

• Reports may be submitted anonymously.

• CVS Health states that caller ID is not used for Ethics Line calls.

• A unique identification number and password can be provided so a reporter can later check report status.

• CVS Health states that retaliation for raising a legal or ethical concern in good faith or cooperating with

an investigation is prohibited.

Other channels

Depending on the issue, colleagues may contact a supervisor, another manager, department leadership,

Colleague Relations, Compliance, Legal, Privacy or other designated resources.

CVS Employee Policy and Procedures Handbook — page 11

CVS Health

Performance, Corrective Action and

Accountability

CVS Health's Code identifies conduct that can require corrective action and states that colleagues are

responsible for complying with applicable laws, the Code and company policies and procedures.

Examples identified in the Code

• Conduct that violates equal employment opportunity, non-discrimination, harassment or retaliation

policies.

• Excessive absenteeism or tardiness.

• Unauthorized use of telephones, company communication services, equipment or other company

property.

• Negligent or improper conduct resulting in property damage, harm to others or safety hazards.

• Possession of dangerous or unauthorized materials in the workplace.

• Improper gifts or solicitation activity where restricted by policy.

• Unauthorized use or disclosure of confidential company, customer or patient information.

• Violations of compliance policies or procedures resulting in non-compliant behavior.

Accountability

The appropriate response depends on the circumstances, applicable policy, role, location and law. This

handbook does not create a universal disciplinary schedule. Colleagues and managers should follow the

applicable company policy and employee-relations process.

Good-faith reporting

Reporting a concern in good faith and cooperating with an investigation are protected activities under CVS

Health's stated non-retaliation commitment, subject to applicable law and policy.

CVS Employee Policy and Procedures Handbook — page 12

CVS Health

Manager and Leader Responsibilities

Managers and leaders play a central role in applying company policies consistently and maintaining a safe,

respectful workplace.

• Set clear expectations and reinforce applicable policies and procedures.

• Respond promptly and appropriately to safety, conduct, privacy and compliance concerns.

• Escalate matters that require Colleague Relations, Compliance, Legal, Privacy, Security or other

specialized support.

• Avoid retaliation and protect colleagues who raise concerns in good faith.

• Apply performance and corrective-action processes consistently and document required actions.

• Ensure required training and policy acknowledgments are completed.

• Direct colleagues to the appropriate internal resource when a question cannot be answered from local

procedures.

Safety leadership

CVS Health describes a safety culture that encourages colleagues to speak up about safety concerns.

Leaders should reinforce reporting, learning and accountability while following the company's established

incident and occupational safety procedures.

Respect and inclusion

Managers are expected to support an environment in which colleagues feel welcomed, valued, respected

and heard and in which employment decisions are based on job-related qualifications and applicable

policy.

CVS Health

Key Employee Resources

Resource

Use

CVS Health Code of Conduct

Ethics, compliance, conduct standards, reporting and accountability.

CVS Health Colleague Handbook

Employee-facing guidance referenced by the Code.

Company policies and procedures

Detailed rules and operating requirements available through company intranet

resources.

Colleague Relations

Guidance on work performance, workplace experience and interactions among

colleagues.

Ethics Line

Questions or concerns involving ethics, compliance, fraud, waste, abuse and

other reportable matters.

Privacy resources

Questions and concerns involving personal, customer or patient information.

Benefits resources

Current eligibility, coverage, retirement, time-off and educational-support

details.

When in doubt

Start with the policy or procedure that governs your role. If the answer is unclear, ask your supervisor or

another appropriate resource. For concerns that should not be handled through the normal management

chain, use the reporting channels described by CVS Health.

CVS Employee Policy and Procedures Handbook — page 14

CVS Health

Acknowledgment and Continuing Responsibility

Each colleague is responsible for understanding and following the policies and procedures relevant to their

work. The CVS Health Code states that colleagues must read and understand the Code and that Code

certification is part of the employment requirement.

Employee acknowledgment

Employee name

____________________________________________

Employee ID

____________________________________________

Business / department

____________________________________________

Work location

____________________________________________

Manager

____________________________________________

Date

____________________________________________

Signature

____________________________________________

Continuing responsibility

• I understand that policies and procedures may change and that I am responsible for following current

requirements applicable to my role.

• I understand that the Code of Conduct should be used with the Colleague Handbook and applicable

company policies and procedures.

• I understand that I should seek guidance when I am uncertain about a legal, ethical, safety, privacy or

workplace-conduct issue.

• I understand the available channels for raising concerns and the company's stated non-retaliation

commitment.

CVS Health Code of Conduct revision date: November 2025

CVS Employee Policy and Procedures Handbook

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