As you might have probably known, every pilot has to follow a standard procedure in starting a flight, even the highly skilled ones. Unlike driving a car, pilots don’t just rely on their memories in flying an airplane. For local trips, the entire crew of an aircraft that is bound to take off must arrive at the airport an hour before the airplane leaves. If the flight is international, the team must arrive two hours before the trip. The long process starts with a security check and ends with the plane reaching V1, which is the speed level an aircraft can finally fly. Similarly, a business needs to develop a standard procedure that will ensure a successful operation. To do that, you will need a process document.
A process document is an outline of the business processes involved to finish a particular task. Although it aims to attain a specific corporate goal, you must remember that it focuses on the “how” part of a process instead of the “what.” You can use this type of document in developing a customer service process, incident management process, and software product usage process for training purposes. You can also use it to create a smooth transition procedure for a project process change. Process documentation allows you to track the processes involved in implementing a project. In doing so, it will be easier for you to make adjustments to a particular business method to eradicate the flaws, reduce the cost, process time, resource dependency. Additionally, you will be able to enhance its efficiency, quality of the overall system, and user satisfaction.
The advantages of using process documentation have been quite evident. Thus, in this article, we will focus on discussing its cons for you know what to remember before creating one.
If you are working on a business process document or incident management process document for a client, they may have an opposing reaction when they see that you include the things that they say. It is because they are very keen on things that they know. As you add the things that they say in your project, they will see if you are doing it correctly or not.
There are chances that you do not fully understand a particular process of a business operation. That is why it is imperative to cooperate with the stakeholders, especially to direct users. After all, one of the main goals of this documentation is to eradicate the flaws, which may include making adjustments.
It is normal because that’s their job, but it is your job to fix it. We recommend you to research first before starting to develop this type of document.
While it is true that creating documentation can be a hassle task, but it also has its benefits. As a project leader, you should know how to distribute each job to your group members to ensure a smooth and faster development of a project.
Use the following samples as your reference if you are going to create a process document for your business. You can easily download these zipped files in PDF and MS Word file format.
Creating a process document for your project or business can be tough, but you can follow the following tips to you can do your task smoothly.
In creating a business process document, you should focus on the backbone of your documentation, which are the major processes involved in a business process. In this way, you can optimize the given time for you to finish the project.
Business process documentation indeed intends to discover and fix a business need. However, your job is to replicate the process as a whole. Your work will show the gains and losses with the steps taken until its final phase, which may include transacting with the customer. Focusing on the work of each department may delay the progress of your task.
By knowing the goal of the project, you will have a clear direction. It will be easier for you to reach the end of the chain without getting caught up in the middle.
Along the process, you will discover the problems and flaws of the system. Document these opportunities, because you will use them as your leverage to make system improvements. We recommend you to use a data sheet for this process.
Process documents for software development, among other types of process documents, have played a significant role in enhancing the operation process of various companies. Make a move to bring your business to the next level. Start by documenting what it currently has. From there, you will find out the right path that you need to take for the best of your business.