THE
HOME
DEPOT
THE HOME DEPOT VISION STATEMENT
VISION • MISSION • VALUES • CUSTOMER EXPERIENCE • PRO GROWTH
FOUNDING VISION
“To create a company that would keep alive the values that were
important to us. Values like respect among all people, excellent
customer service and giving back to communities and society.”
Historical/founding vision language associated with The Home Depot's early leadership —
not presented as a current standalone corporate vision statement.
THE HOME DEPOT TODAY
Build the best home-improvement experience by putting
customers and associates first, connecting stores, digital
tools and supply-chain capabilities, and serving DIY and
Pro customers across the entire project journey.
Research-based synthesis of current corporate strategy — not an official quotation.
CUSTOMER + ASSOCIATE FIRST
→
CORE & CULTURE
→
INTERCONNECTED EXPERIENCE
→
WIN THE PRO
→
GROWTH +
CUSTOMER VALUE
THE CUSTOMER PROMISE
“To provide the highest level of service, the broadest selection of
products and the most competitive prices.”
SERVICE:
Expert help.
SELECTION:
Project
solutions.
VALUE:
Competitive
pricing.
CUSTOMERS + ASSOCIATES FIRST
CUSTOMERS
FRONT-LINE ASSOCIATES
FIELD SUPPORT
CORPORATE SUPPORT
CEO / LEADERSHIP
“Put customers and associates first, and the rest will take care of itself.”
Leadership exists to enable the front line.
HOW THE HOME DEPOT GROWS: 2026 STRATEGIC PILLARS
01
Drive Our Core & Culture
Protect and strengthen the differentiated
retail model, customer service culture, and
product authority.
02
Frictionless Interconnected Experience
Seamlessly connect stores, online
shopping, fulfillment, and data across all
customer touchpoints.
03
Win The Pro
Build the complex capabilities and
ecosystem needed to be the preferred
partner for professional customers.
ONE HOME DEPOT — INTERCONNECTED BY DESIGN
DISCOVER
→
PLAN
→
SHOP
→
FULFILL
→
COMPLETE
One Customer Journey:
Frictionless integration of digital tools like
Magic Apron AI
, real-time
inventory, and 2,000+ store fulfillment hubs providing
Express Delivery
.
WIN THE PRO ECOSYSTEM
Lifecycle:
Plan
→
Price
→
Source
→
Order
→
Deliver
→
Build
→
Repeat
SRS Distribution
Trade Credit
Jobsite Delivery
Order Management
Sales Support
CORE VALUES
Taking Care of Our
People
Giving Back
Excellent Customer
Service
Doing the Right Thing
Building
Relationships
Respect for All
People
Entrepreneurial Spirit
Creating Shareholder
Value
PRODUCT AUTHORITY
QUALITY • VALUE • INNOVATION
Providing the right solution for every project through
differentiated brands and assortment.
THE HOME DEPOT WAY FORWARD
Helping customers confidently get the job done — powered by associates, products, technology and an interconnected
ecosystem.
Customer First • Associate First • Better Experience • Better Outcomes
