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Thank You Note to a Business Partner

Thank You Note to a Business Partner — page 1

N O R T H W I N D

S U

P P L Y

C

O

.

NS

January 13, 2026

David Okafor

Vice President, Operations

Lakeland Logistics

980 Commerce Center Drive, Suite 400

Columbus, OH 43219

RE

:

SOUT HEAST

DIST RIBUT ION

LAUNCH

Dear David,

I wanted to write with a proper thank you — not the quick note I sent from

my desk in the middle of everything.

The Southeast launch was our most complicated rollout to date, and the

reason it never felt like one is your team. From the September planning calls

to the final truck clearing the Atlanta hub, Lakeland handled every delay, every

route change, and every cold-chain requirement with a steadiness that made

the quarter feel calm. 96% on-time across the first 180 deliveries is the

strongest number this company has ever posted — and it's the first thing we

mention to prospective customers.

I also want to thank you personally for the Columbus visit back in November.

The time you spent walking me through your routing and capacity model has

already shaped how we're planning 2026, and I'm genuinely looking forward

to building on it together.

Warmest regards,

Elena Marsh

Elena Marsh

Chief Executive Officer, Northwind Supply Co.

elena

@

northwindsupplyco

.

com

· (614) 555-0182 ·

northwindsupplyco

.

com

NO RTHWIND

SUPPLY

CO

. · 310

RIVERBEND

AVENUE

,

SUITE

12 ·

CO LUMBUS

,

O H

43201

1 / 1

Thank You Note to a Business Partner

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