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Thank You Note to a Customer

Thank You Note to a Customer — page 1

Brightwell

S T O

N E WA R E

S T U D I O

Portland

,

Oregon

Est

. 2018

NO VEMBER

12, 20 25

Dear

Amara

,

Thank

you

for

your

order

.

Your

set

of

six

stoneware

mugs

in

sand

glaze

—

order

#2841 —

left

our

Portland

studio

this

morning

via

UPS

Ground

,

and

the

tracking

email

is

on

its

way

to

you

.

Every

piece

we

ship

is

thrown

,

glazed

,

and

fired

by

hand

in

small

batches

,

and

knowing

these

mugs

will

be

part

of

your

mornings

is

exactly

why

we

do

this

work

.

If

anything

arrives

less

than

perfect

—

a

glaze

flaw

,

a

rough

base

,

a

crack

from

the

kiln

—

write

to

us

at

hello

@

brightwellstudio

.

com

and

we

'

ll

replace

it

without

hesitation

.

We

'

d

love

to

see

them

in

their

new

home

.

A

photo

of

your

mug

collection

,

a

tag

@

brightwell

.

studio

,

or

a

simple

reply

to

this

email

—

it

genuinely

makes

our

week

.

With

gratitude

,

Hannah

Bright

Hannah

Bright

—

Founder

,

Brightwell

Studio

P

.

S

.

The

code

KITCHEN

15

takes

15%

off

your

next

order

through

the

end

of

the

year

.

Brightwell

Studio

· 48

Alder

Lane

,

Portland

,

OR

97205 ·

hello

@

brightwellstudio

.

com

·

brightwellstudio

.

com

1 / 1

Thank You Note to a Customer

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