Last published: June 3, 2025
COPPA Direct Notice for Adobe Student Services
This is Adobe’s notice under the Children’s Online Privacy Protection Act (“COPPA”) and contains
information about Adobe’s collection, use, and disclosure of personal information collected from
Students under age 13 who use Adobe products and services provided to Students in the K-12 (primary
and secondary) school environment. These products include Adobe Express and Creative Cloud All
Apps (the “Student Services”). See
here
for more information about the Student Services. This COPPA
notice does not apply to users aged 13 or older who use Adobe’s services, such as classroom teachers.
In this notice, “School” refers to a primary or secondary educational institution (or a district of
primary or secondary schools) meeting the eligibility requirements located at
www.adobe.com/go/primary-secondary-institution-eligibility-guidelines
, while “Student” refers to a
child user under the age of 13 enrolled at a School.
What Student Data is Collected?
In this notice, "Student Data” means any information considered “personal information” under COPPA
that is collected from Students through the Student Services. The Student Services help Students
communicate their ideas in creative and engaging ways. Students may use the Student Services to
create digital assets such as edited videos, photos, and webpages. To provide the Student Services,
Adobe may collect login credentials (e.g., name and email address of the Student), analytics data
including product usage data, and content created by Students through the use of the Student Services,
which could include photographs or voice recordings (“Student Assets”). Adobe may also collect IP
address, an Adobe ID, mobile device IDs, and other information that is collected automatically through
a Student’s use of the Student Services.
How Does Adobe Use the Student Data?
Permitted Uses of Student Data
. Adobe may use Student Data collected through the Student
Services: (i) for providing the Student Services; (ii) for maintaining, supporting, enhancing,
evaluating, analyzing, diagnosing, improving and developing the Student Services, as permitted by
law, including to respond to customer service and technical support requests; (iii) for enforcing its
rights; (iv) as requested or permitted with consent of the School; (v) to tailor the content or
experience of Students; or (vi) as otherwise authorized by applicable law. Except as noted above,
Adobe does not use Student Data collected through the Student Services for its own commercial
purposes.
Use of De-Identified Data.
Adobe may use de-identified data, including aggregated data, for any
lawful purpose, including, but not limited to, the development, research, and improvement of its
sites, services, or applications, and to demonstrate the effectiveness of the Student Services.
Student Data Retention and Deletion.
Schools may delete or remove Student Data from the
Student Services through use of the Admin Console when such Student Data is no longer needed
for an educational purpose. Adobe will delete Student Data when such Student Data is no longer
needed for the purpose for which it was obtained. For example, upon termination of the
agreement between the School and Adobe, Adobe will retain Student Data for a reasonable
period of time to permit Students to download and store Student Assets in a personal account
before it is deleted.
How Does Adobe Share Student Data?
Permitted Disclosures.
Adobe will not disclose Student Data except with the consent or at the
direction of the School. Depending on the configuration of features and settings by School
officials, Students may be able to share Student Data with others, such as through third-party
apps, and may be able to publicly post Student Data in a public forum. Developers of third-party
apps may collect Student Data for educational purposes, as enabled by the School official. School
officials should use caution when adjusting permissions and feature access through the Admin
Console to ensure such permissions and features are configured appropriately for educational
purposes.
Adobe may also transfer Student Data if it is acquired by or merged with another company, or if
all or a portion of its assets are transferred to another company, as part of the transfer of the
business.
What Rights Does Adobe Offer for Student Data?
Rights to Access, Correct, Delete, and Control Use of Student Data
. Students have a right to
review and correct Student Data, to delete it, or to tell Adobe to stop using it. To exercise these
rights, contact us at
privacy@adobe.com
. Upon receiving a request, Adobe will work with
Schools, as needed, to process the request and to authenticate the requestor.
Should a third party, including law enforcement and government entities through use of legal
process, contact Adobe with a request for Student Data, Adobe will redirect the third party to
request the Student Data directly from the School, unless and to the extent that Adobe
reasonably and in good faith believes that granting such access is necessary to comply with a
legal obligation or legal process, or to protect the rights, property, or personal safety of
Students or Adobe’s users, employees, or others.
Adobe Contact Information
Questions, comments and requests regarding this notice should be addressed to:
•
Email Address: Privacy@adobe.com
•
Telephone: 1 (800) 833-6687
•
Mailing Address: Adobe Inc., Attn: COPPA Notice Inquiry, 345 Park Avenue, San Jose, CA 95110
