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FedEx Global Privacy Notice
Introduction
Your trust matters to us. That is why we protect your information and use it responsibly,
while continuing to deliver the excellent services you expect from FedEx and its operating
groups, subsidiaries and divisions (hereafter “
FedEx
”). At FedEx, we are committed to
protecting your privacy and the security of information that can directly or indirectly be
used to identify a natural person (hereafter “
Personal Data
”). FedEx has created this
privacy notice (hereafter “
Privacy Notice
”) to explain how FedEx collects and uses
Personal Data.
This Privacy Notice is not a contract and does not create any legal rights or obligations.
Last update: July 2026
Learn more about Interest-based Advertising and your Ad choices
here
.
When this Privacy Notice mentions “FedEx”, “we”, “us”, or “our”, FedEx is referring to the
FedEx company that is deciding on the purposes and means of the processing of your
Personal Data under this Privacy Notice.
When you are using our services in Europe, your Personal Data is controlled by FedEx
Express International B.V., having its headquarters in Hoofddorp, The Netherlands. When
you are using our services in all other places outside of Europe, your Personal Data is
controlled by FedEx Corporation, having its headquarters in Memphis, Tennessee.
Contact Information:
FedEx Express International
B.V.
Attn: Legal Department
Taurusavenue 111
2132 LS
Hoofddorp The
Netherlands
FedEx Corporation
Attn: Legal Department – Compliance
3660 Hacks Cross Road
Building F, 3
rd
Floor
Memphis, TN 38125
United States of America
Use the following for requests about your Personal Data:
Click here for requests about
your Personal Data
.
You may also call 1.800.463.3339.
Overview
This Privacy Notice answers the following questions:
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1.
Does this Privacy Notice apply to you?
2.
What Personal Data does FedEx collect?
3.
Why does FedEx process Personal Data?
4.
How long will FedEx retain your Personal Data?
5.
How does FedEx collect Personal Data?
6.
Who has access to your Personal Data?
7.
Does FedEx use Cookies and Interest-based Advertising?
8.
What measures does FedEx take to protect your Personal Data?
9.
Where does FedEx store or transfer your Personal Data?
10.
What rights can you exercise in relation to your Personal Data?
11.
What are my additional privacy rights if I am a resident of California or another U.S.
state with an applicable privacy law?
12.
What if you have other questions or concerns?
13.
Will there be updates to this Privacy Notice?
1.
Does this Privacy Notice apply to you?
This Privacy Notice applies to you if you are a customer of FedEx, a recipient of a package
delivered by FedEx, a supplier of FedEx, or if you contact FedEx, for instance, by visiting
www.fedex.com including any (sub)pages and mobile apps (hereafter “
Websites
”), using
social media or if you receive emails from FedEx. Depending on your interaction with
FedEx and the services and/or products you use, you may be subject to other FedEx
privacy notices that govern the collection and use of your Personal Data. These notices
can be found on the respective sites for FedEx’s products and services.
FedEx Delivery Manager Members: Please note that if you are a FedEx Delivery Manager
(FDM) member, you are also subject to our FedEx Delivery Manager Privacy Notice, which
describes how we collect, share, and disclose Personal Data through your use of FDM.
Please review our
FDM Privacy Notice
to learn about your rights and options when it
comes to your Personal Data.
Our Websites are for a general audience and not aimed at children. In principle, we do not
knowingly collect Personal Data from children under the age of 16, If you are under the
age of 16 and you want to use our services, please rely on a parent or guardian to assist
you.
If a child under the age of 16 may have disclosed Personal Data to us, the parent or
guardian can
complete this form
and we will remove Personal Data if required.
2.
What Personal Data does FedEx collect?
In the course of its business activities and providing services, FedEx will need to process
Personal Data. Without your Personal Data, we will not be able to provide you with the
requested services. As a rule, the Personal Data that you provide directly or indirectly to
FedEx when using our services and visiting our websites are:
•
Contact information.
This may include your name, address, email address and phone number;
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•
Financial information.
This may include your bank account number, payment card information, payment
status, and invoices;
•
Identification information.
This may include your driver’s license number. If you don’t have a driver’s license,
another identification method will be used that ensures us that we can identify
you, but is the least privacy invasive as possible;
•
Account information.
This may include log-in details, including your email address, and other
information provided through your account;
•
User and preference information.
This includes – as applicable – shipping amounts, complaints, history of purchases
and related commercial activities, communication, survey information, and
shopping preferences.
•
Automatically generated information.
This will include online identifiers, internet/network activity, device and browser
information, IP address, unique device or user ID, system and browser type, date
and time stamps, referring website address, content and pages you accessed on
our Websites or mobile apps, dates, times and locations actions take place,
websites you visit (if you connect to our in-store wireless services), click-stream
information, device location (if you turn on the feature in the mobile app),
approximate location (derived from IP address), and usage analytics.
In addition to the above categories of Personal Data, we may collect other types of
information which may or may not contain Personal Data. Information related to
shipments and services may include shipment tracking number, shipment routing
information, location data, status of a shipment, delivery location, packaging type, number
of pieces, weight, picture of the parcel, and customs information. Depending on your
interaction with FedEx, we may also get information about you from third parties and
service providers that we engage to send promotional communications for us or provide
marketing and advertising services.
3.
Why does FedEx process Personal Data?
Personal Data shall be collected, used, stored or otherwise processed when necessary
within the framework of responsible, efficient and effective business management of
FedEx. FedEx processes Personal Data based on applicable legal ground(s). The legal
ground is often intrinsically linked to the business purpose. This means, for example, that
the performance of an agreement can be both a legal ground and a business purpose for
FedEx. Therefore, we will first clarify the legal ground(s) on which FedEx processes your
Personal Data and, subsequently, the business purpose(s) that we use your Personal Data
for:
Legal Bases
In general, FedEx processes your Personal Data based on one of the following legal bases:
•
The processing is necessary to perform an agreement between you and FedEx,
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•
The processing is necessary for us to comply with our legal obligations,
•
The processing is necessary to protect your vital interests or those of other
individuals,
•
The processing is necessary for the legitimate interests of FedEx, except
where such interests are overridden by your interests or fundamental rights
and freedoms, or
•
Where appropriate and required, we will ask for your consent.
Business Purposes
FedEx shall only collect, use or otherwise process Personal Data if the processing falls
within the scope of one (or more) of the legitimate business purposes listed below:
A.
Product development, research and improvement of FedEx products and/or
services
. FedEx processes Personal Data for the development and improvement
of FedEx products and/or services, research and development (e.g., analyze
information related to the shipment and services to improve our services).
B.
Performing agreements
. This includes shipping services, FedEx tracking FedEx ,
communication with individuals and other parties regarding services, responding
to requests for (further) information, dispute resolution and preparing
agreements (e.g., link the shipment tracking number to your account to enable
you to follow your shipment).
C.
Relationship management and marketing
. In general, FedEx processes Personal
Data for the development and improvement of FedEx products and/or services,
account management, customer services, marketing activities, including targeted
advertising, in order to establish a relationship with a customer and/or maintain as
well as extend a relationship with a customer, business partner or supplier, and
performing
analyses.
These
purposes
included
delivering
advertising,
communications and content from us on our sites and those of third parties more
specific to your interests. With respect to Personal Data, we may append data with
third party information to aid in performing analyses and marketing activities,
including targeted advertising.
D.
Business process execution, internal management and management
reporting
. This includes activities such as managing company assets, debt
collection, conducting internal audits and investigations, finance and accounting,
implementing business controls, provision of central processing facilities for
efficiency purposes, managing mergers, acquisitions and divestitures and
Processing Personal Data for management reporting and analysis (e.g., conduct
investigations into shipping accounts to detect fraud).
E.
Safety and security
. Personal Data shall be included in the processing for
activities such as those involving safety and health, the protection of FedEx and
customer, supplier or business partner assets and the authentication of
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customer, supplier or business partner status and access rights (e.g., provide
safe and secure services for online and offline transactions).
F.
Protecting the vital interests of individuals
. This includes processing data when
necessary to protect your vital interests or those of other individuals (e.g., for
urgent medical reasons).
G.
Compliance with legal obligations
. This addresses the processing of Personal
Data for compliance with laws, regulations and sector specific guidelines to
which FedEx is subject (e.g., matching names of clients, suppliers and business
partners against denied parties’ lists).
4.
How long will FedEx retain your Personal Data?
We will retain your Personal Data no longer than necessary for the purpose(s) for which we
process your Personal Data. After the retention period we will delete or anonymize your
Personal Data, unless we need to retain certain of your Personal Data for another purpose.
We will only do so if we have a legal basis to retain your Personal Data. We will also ensure
that Personal Data are only accessible for that other purpose.
For example, we need your Personal Data to perform the customs clearance process.
Customs laws dictate that we have to retain/store certain information for a specific period
of time. Generally, this period varies from 3 to 7 years, depending on the applicable
country and customs laws. In those cases, we will only store the Personal Data necessary
to meet our legal obligations.
Please contact us using the contact details above if you have questions about specific
retention periods.
To the extent we retain de-identified data, we will not attempt to re-identify that Personal
Data.
5.
How does FedEx collect Personal Data?
From Shippers, Account Holders, and Visitors.
FedEx collects Personal Data when it is
provided by the shipper or account holder or by a visitor to our website. If you are the
shipper or account holder, then we receive your Personal Data directly from you. Examples
of situations where FedEx collects Personal Data directly are:
•
The name, address, and phone number of a person tendering the shipment listed
as the shipper.
•
The email address or phone number of a person who requests tracking updates for
a shipment.
•
The name, address, and email of a person who signs up for FedEx Delivery Manager.
•
The name, address, payment card information, and account number of a person
who opens a FedEx shipping account.
If the shipper or account holder provides Personal Data of others, then we receive that
Personal Data indirectly. Examples of situations where FedEx collects Personal Data from
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the shipper are:
•
The name, address, and phone number of the recipient of the shipment.
•
The email address of a person given by the shipper in order to send tracking
notifications.
•
Your name and address when you place an order with an online retailer and
FedEx delivers the parcel to the address you provide.
From Partners and Third Parties.
We may also collect or purchase personal data from
other sources to improve our shipment or routing information. For example, we may
collect your address information from a public mail carrier (e.g., Royal Mail in the UK). We
may also collect similar information from data analytic providers [D&B] and mapping
providers.
We may also collect your personal data from (i) social media networks to the extent you
have made it available or interact with our profile or advertisements, (ii) promotions and
other offers, interactions with customer service and account representatives which may
be recorded, and (iii) Other entities from whom we may collect your personal data
including business partners, advertising networks, internet service providers, government
entities, operating systems and platforms, and data brokers.
Automatically.
We may use a variety of technologies that automatically or passively
collect information from your devices whenever you visit or interact with our website,
mobile app, open and read e-mails we send you, and when you view or click on our ads and
online content, For more information, see our Cookies and Interest Based Advertising
section below.
When FedEx receives Personal Data indirectly, we rely on the provider of the Personal Data
for the accuracy of the information and that the provider has the authority to provide that
information to FedEx.
6.
Who has access to your Personal Data?
FedEx discloses your Personal Data identified in the “What Personal Data does FedEx
collect?” section above with third parties in the following circumstances:
•
With its affiliates, operating groups, subsidiaries and divisions for the purposes
as listed above.
•
With third parties or business partners for the purposes as listed above and
pursuant to a written contract. For example, some of our websites have features
such as, plugins, widgets, and/or other tools made available by social media
platforms and advertising networks that may result in information being
collected or disclosed between us and such parties. Such parties’ use of your
information is governed by their privacy notice. We also disclose your data to
payment processors to provide you with the requested services and consultants
to help improve our services.
•
With data processors, i.e., parties such as vendors or service providers
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processing Personal Data on our behalf. In such cases, these third parties only
use your Personal Data for the purposes described above and only in accordance
with our instructions. FedEx will only use processors which provide sufficient
guarantees to implement appropriate technical and organizational measures
and ensure the protection of the rights of data subjects.
•
With its employees if and to the extent necessary for the performance of their
tasks. In such a case, access will be granted only if and to the extent necessary
for the purposes described above. All employees are bound by confidentiality.
•
If and when required to do so by law, court order, or other legal process, for
example, with law enforcement agencies or other governmental agencies, to
establish or exercise our legal rights (e.g. litigation) or in connection with a
corporate transaction, such as a divesture, merger, consolidation, or asset sale,
or in the unlikely event of bankruptcy.
7.
Does FedEx use Cookies and Interest-Based Advertising?
Our website and mobile app may use cookies and similar technologies (including pixels) to
automatically obtain Personal Data as listed above when you visit our website and use our
mobile app. We may also employ other technologies such as web beacons, tags, unique
identifiers, and similar technologies to help deliver cookies, track online activity, deliver
relevant advertising, or capture analytical information such the effectiveness of a
marketing or promotional campaign or other operations. You can opt-out of optional
cookies at any time by clicking the “Cookie Consent” link in our Website footer, or you can
generally review your Internet browser settings, typically under the sections "Help" or
"Internet Options". If you opt-out of certain cookies , you might not be able to access or
use certain functions or features of the Websites or mobile app, and you may be required
to re-enter your log-in details. To learn more about the cookies and similar technologies,
please consult our
Cookie Notice
.
The Personal Data obtained, as well as information about your activities when you visit our
website, use our mobile app, or in connection with our services may be used in providing
you with advertising tailored to you based on your information, otherwise known as
interest-based advertising. FedEx may work with third party network advertisers, ad
agencies, analytics service providers, and other vendors to serve advertisements on our
websites and mobile app; to serve our advertisements elsewhere online; and over time and
across different devices you use and across the various websites and platforms you visit.
We also use tracking tools to recognize new or past customers, store your password if you
are registered on our site, improve our website, and better understand the interests of our
customers and our website visitors. The use of certain cookies, particularly for targeted
advertising purposes, may be deemed a “sale” or a “share” of Personal Data under
applicable law in certain jurisdictions. If you live in one of those jurisdictions, please refer
to the “What are my additional privacy rights if I am a resident of California or another U.S.
state with an applicable privacy law?” section.
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To learn more about interest based advertising by third parties, including through cross-
device tracking, and to exercise certain choices regarding cookies and similar
technologies, including opting-out of interest-based advertising, please visit the
Digital
Advertising
Alliance
,
Network
Advertising
Initiative
,
Digital
Advertising
Alliance-
Canada
,
European Interactive Digital Advertising Alliance
. FedEx adheres to the Digital
Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.
8.
What measures does FedEx take to protect your Personal Data?
FedEx maintains appropriate technical and organizational measures to protect your
Personal Data against accidental or unlawful processing, including protecting your
Personal Data against unauthorized access, maintaining the confidentiality, integrity and
availability of your Personal data, and training personnel on information security
requirements.
However, no security measure can guarantee against compromise. You also have an
important role in protecting your Personal Data. You should not share your username and
password with anyone, and you should not re-use passwords across more than one
website. If you have a reason to believe that your Personal Data has been compromised,
please contact us as detailed above.
9.
Where does FedEx store or transfer your Personal Data?
Due to the nature of our business and the services we provide to our clients, FedEx may
need to transfer your Personal Data to locations outside the country where you reside. In
any case where we transfer Personal Data, FedEx shall ensure that such a transfer is
subject to appropriate safeguards. For the European Economic Area, such transfers to
third parties (outside the European Economic Area) will be governed by a contract based
on the model contractual clauses for data transfers approved by the European
Commission or other appropriate safeguards. For more detailed information about these
safeguards, please
complete this form
.
10.
What rights can you exercise in relation to your Personal Data?
Based on the law applicable to the use of your Personal Data, you may have rights that you
can exercise in relation to your Personal Data. Note that in some cases we are not required
to completely comply with your request, for example because such rights may be
conditional or because we have to balance your rights against our rights and obligations
to process your Personal Data and to protect the rights and freedoms of others. A number
of the rights you may have in relation to your Personal Data, as applicable to the use of
your Personal Data, are explained below:
Right of access
You may be entitled to a copy of the Personal Data we hold about you and to learn
details about how we use it. Your Personal Data will usually be provided to you
digitally. We may require you to prove your identity before providing the requested
information.
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Right to rectification
We take reasonable steps to ensure that the information we hold about you is
accurate and complete. However, if you believe this is not the case, you may have the
right to request that any incomplete or inaccurate Personal Data that we process
about you is amended.
Right to deletion
You may have the right to ask us to erase your Personal Data, for example where the
Personal Data we collected is no longer necessary for the original purpose, where
Personal Data has become obsolete or where you withdraw your consent (if we are
processing your Personal Data based on consent). However, this will need to be
balanced against other factors. For example, we may not be able comply with your
request due to certain legal or regulatory obligations.
Right to restriction of processing
You may be entitled to ask us to (temporarily) stop using your Personal Data, for
example where you think that the Personal Data we hold about you may be
inaccurate or where you think that we no longer need to use your Personal Data.
Right to data portability
You may have the right to ask that we transfer Personal Data that you have provided
to us to a third party of your choice. This right can only be exercised when you have
provided the Personal Data to us, and when we are processing that data by
automated means on the basis of your consent or in order to perform our obligations
under a contract with you.
Right to object
You may have the right to object to processing which is based on our legitimate
interests. In case of the processing of Personal Data for marketing purposes, you have
the right to object at any time. When you ask us to stop using your Personal Data for
marketing purposes, FedEx will immediately cease to use your Personal Data. For
other purposes based on our legitimate interests, we will no longer process the
Personal Data on that basis when you file an objection based on your grounds relating
to your particular situation, unless we have a compelling legitimate ground for the
processing. Note, however, that we may not be able to provide certain services or
benefits if we are unable to process the necessary Personal Data for that purpose.
Rights relating to automated decision-making
You may have the right not to be subjected to automated decision-making, including
profiling, which produces legal effect for you or has a similar significant effect. If you
believe you have been subject to an automated decision and do not agree with the
outcome, you can contact us using the details below and ask us to review the
decision.
Right to appeal
If we deny your request, you may be entitled to submit an appeal. If you are entitled to
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submit an appeal, instructions on how to submit an appeal will be included in our
response to you explaining why we denied your request.
Right to withdraw consent
We may ask for your consent to process your Personal Data in specific cases. When
we do this, you have the right to withdraw your consent at any time. FedEx will stop
the further processing as soon as possible after the withdrawal of your consent.
However, this does not affect the lawfulness of the processing before consent was
withdrawn.
Click here for requests about your Personal Data
.
If you do not have access to a computer, you may call 1.800.463.3339, or contact us using
the contact details above.
You can manage your accounts with FedEx through the following:
•
Emails
: For your email preferences, visit the Email Preference Center.
•
Mobile
: To opt out for mobile, text STOP to 37473. You can always opt back in by
texting YES to the same number. Mobile numbers explicitly collected during SMS
opt-in will not be shared or sold to third parties or affiliates for marketing or
promotional purposes.
•
Cookies and other technologies
: To exercise choices you have for certain cookies,
y
ou adjust your settings by clicking on the link in the footer titled “Cookie Consent”,
or you can generally review your Internet browser settings, typically under the
sections "Help" or "Internet Options". If you disable or delete certain cookies in your
Internet browser settings, you might not be able to access or use important
functions or features of the Websites, and you may be required to re-enter your
log-in details.
11.
What are my additional privacy rights if I am a resident of California or another
U.S. state with an applicable privacy law?
Depending on your jurisdiction (including California), we are required to provide
additional information to you about how we use and disclose your information, and you
may have additional rights with regard to how we use your information. We have included
this information below.
Transparency.
Consistent with the "What Personal Data does FedEx collect?" section
above, we collect certain categories of information about individuals that are considered
"Personal Information" or “Personal Data” under applicable law. We do not collect, use, or
disclose “Sensitive Personal Information” as defined under certain state laws for
purposes other than providing our services (e.g., we may review identification for
purposes of delivering a package), and do not knowingly collect, use, or disclose the
Personal Data of children under the age of 16. As detailed above in the “How does FedEx
collect Personal Data?” we may collect this information from you and other third parties.

We collect, share and disclose this information for the business and commercial
purposes described in the "Why does FedEx process Personal Data?" and "Who has
access to your Personal Data?"s above.

We retain this information as described in the
“How long will FedEx retain your Personal Data?” section above.
Opt-out of “sale” or “sharing” of personal data for targeted advertising.
Consistent
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with the “Who has access to your Personal Data?” and “Does FedEx use Cookies and
Interest-Based Advertising?” sections, we may disclose and have disclosed automatically
generated information obtained from cookies or other trackers over the prior 12 months
to third parties or business partners for advertising and analytics purposes that are
intended to analyze your interactions with our website, including for targeted advertising.
Residents of some states (including California) have the right to opt-out of optional
cookies by updating your cookie preferences through the “Cookie Consent” link in the
footer of our Website (ensure Analytical and Tracking cookies are toggled off) or in the
pop-up (select “Reject Optional Cookies”).
GPC.
Our website also recognizes and honors Global Privacy Control (GPC) signals to opt
out of the selling and/or sharing described above relating to cookies. GPC is a browser-
based setting that allows users to communicate their privacy preferences to opt-out of
the sale or sharing of personal information. Because the GPC signal is a browser-based
setting, your opt-out preference is linked to the specific browser and device you use. To
ensure your choice is applied consistently, you’ll need to enable the GPC signal separately
on each browser and device where you want to opt-out. We do not respond to Do Not
Track signals at this time.
Other Rights.
Subject to certain exceptions and depending on your jurisdiction, you have
the right to: (i) access your Personal Information, (ii) request deletion of your Personal
Information, and (iii) correct your inaccurate Personal Information. To the extent
permitted by applicable law, we may be required to retain some of your Personal
Information, and certain Personal Information is strictly necessary in order for us to fulfill
the purposes described in this Privacy Policy.
Should you wish to request the exercise of your other rights as detailed above with regard
to your Personal Information, we will not discriminate against you by offering you different
pricing, products or services, or by providing you with a different level or quality of
products or services, based solely upon this request. Please contact us as described above
to exercise such rights.
Please
Click here for requests about your Personal Data, or
you may call
1.800.463.3339
.
If you wish to exercise your rights as outlined in this section, you may need to provide
information such as name and e-mail so that we can verify your identity. We will use the
information you provide when exercising your rights for no other purpose other than to
verify your identity.
You also have the option of designating an authorized agent to exercise your rights on
your behalf. For authorized agents submitting requests on behalf of California residents,
please contact us as described above, with any evidence you have that you have been
authorized by a California consumer to submit a request on their behalf.
Metrics related to California personal data requests received by FedEx
12.
What if you have other questions or concerns?
Questions or concerns regarding the processing of your Personal Data can be directed to
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FedEx by using the contact information as provided at the top of this Privacy Notice.
You also have the right to lodge a complaint with the competent (local) data protection or
government authority in the jurisdiction where you work, where you live or where an
alleged infringement takes place. For individuals in the European Economic Area or
Switzerland, the lead supervisory authority for FedEx is the Dutch Data Protection
Authority (Dutch DPA), unless the alleged infringement is purely a local matter. A listing of
the European Data Protection Authorities can be found
here
.
13.
Will there be updates to this Privacy Notice?
FedEx may update this Privacy Notice from time-to-time. If an amendment will have a
serious impact, FedEx will endeavor to actively inform you about such amendments. FedEx
will publish an up-to-date Privacy Notice on the Websites at all times indicating the latest
amendments.
© 2026 FedEx
