Feb. 1, 2016
Tesla Powerwall Privacy Notice
Scope
This Privacy Notice applies to Personal Information - which is information that can be used to contact or identify you - collected and
used by, or on behalf of, Tesla Motors, Inc. and its affiliates (“Tesla”) in connection with the Tesla Powerwall. Your local Tesla affiliate is
the entity responsible for the processing of your Personal Information. To read Tesla’s Global Consumer Privacy Policy, please visit:
https://www.teslamotors.com/about/legal.
Personal Information We May Collect and How We May Collect It
We may collect Personal Information from a variety of sources, including (i) directly from you or via the Tesla authorized reseller who
sold your Powerwall to you, for example when you register your Powerwall with Tesla, or when you call customer support, visit our
websites, use Tesla’s mobile applications, websites or services, or (ii) directly from your Powerwall or the paired inverter, via your
internet connection or during maintenance visits.
The Personal Information we collect when you register includes your name, address, email, phone number, installation date, number of
Powerwalls installed, serial number(s) of Powerwall(s), number of inverters installed, installation location on property, communication
type, a photo of the installation, and whether the installation is paired with solar. The information we collect directly from your Powerwall
or the paired inverter includes data related to your use of the Powerwall, its performance and energy consumption.
How We May Use and Share Personal Information
We may use your Personal Information for purposes such as:
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To provide services associated with the Powerwall and other Tesla products that you request.
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For general maintenance purposes of the Powerwall, including to send firmware updates and security patches.
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To monitor the performance of the Powerwall and offer remote diagnostics support.
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To help predict your energy consumption and optimize your utility bill.
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To manage our sites and services, such as Tesla Energy mobile applications, the Tesla Energy registration website and
MyTesla.
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To inform you about updates, developments, participation in surveys, and service opportunities regarding the Powerwall and
other Tesla products.
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For our other business purposes, such as: data analysis; audits; fraud monitoring and prevention; developing new products
and services; enhancing, improving, or modifying our products and services; identifying usage trends; determining the
effectiveness of our promotional campaigns; and operating and expanding our business.
We may share Personal information we collect with third parties when necessary to perform services on our, or on your, behalf,
including authorized resellers, Tesla affiliates, and third party service providers that provide services to you and/or us so that you and/or
we can operate, service and/or support the Powerwall. We also may share de-identified and aggregated information with key partners
(e.g., in a white paper) or publicize it (e.g., at conferences for demonstration purposes). We do not share your Personal Information with
unaffiliated third parties for their marketing purposes unless you opt in to that sharing. We may be obligated under applicable law to
share some your Personal Information to third parties, for example to law enforcement authorities. See our Global Consumer Privacy
Policy for more details (https://www.teslamotors.com/about/legal).
We may transfer Personal Information to countries other than the country in which the data was originally collected. These countries
may not have the same data protection laws as the country in which you initially provided the information. When we transfer your
Personal Information to other countries, we will protect that information as described in this Privacy Notice. In particular, to offer our
services, we need to transfer your Personal Information to the United States, where we are headquartered and where some of our
service providers are located. The United States is not considered to provide an adequate level of protection under EU data protection
law. By agreeing to the Privacy Policy, you consent to the transfer of your Personal Information for the purposes described in the
Privacy Notice.
