Tesla Financial Services Privacy Notice
Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to
provide transparency into our data practices in a format that is easy to read and navigate. Please
read the sections below to understand how we collect, use, share, and safeguard your information
in order to offer you the most seamless vehicle experience imaginable. We are committed to
protecting your personal data and complying with data protection laws. This Privacy Notice
provides you with information about how and why we process your personal data and how you can
contact us.
1.
Who looks after your personal data?
Your personal data will be held by Tesla Financial Services Limited (“Tesla FS”) of 197 Horton Road,
West Drayton, Middlesex, UB7 8HZ. Tesla FS is an affiliate of Tesla Inc (“Tesla”).
2.
What personal data we may collect about you
We collect personal data about you for the purposes outlined in this Privacy Notice (see “How we
may use you information”). Which personal data is processed mainly depends on the services
requested by you or agreed with you. Depending on the contract you may have with us and the
financial services you request, or use, not all of these types of information may be applicable to you.
Examples of collected personal data may include:
•
Contact information (e.g. , your name, address, region, email, phone number, contact
preference)
•
Communications or interactions (e.g., your requests for information, calls, emails, letters or
in person communications, customer support activities, newsletter)
•
Financial information (e.g., your payment method, bank account number, credit card details)
•
Contract information (e.g., financing, lease, or credit application information, term and
conditions of the contract)
•
Vehicle type (e.g., vehicle year, make, model, vehicle identification number, configuration)
•
Information on personal and financial circumstances (e.g. occupation, employer, marital
status, income, expenses, property owned)
•
Identification information (e.g., your picture, selfie and a mathematical representation of
your face if automated identity verification process is used, data contained in your
government identification document and other information for anti-money laundering and
fraud prevention purposes)
•
Insurance-related information (e.g., insurance or damage claims)
•
Enterprise customer information (e.g. business profits, shareholdings, authorized
signatories) in the case of enterprise customers.
3.
How we may process your personal data
We will process your personal data to:
•
assess your application, including by credit decisions and scoring (based on either your
consent, our contract with you or our legitimate interest);
•
communicate with you (e.g. to respond to your inquiries and fulfill your requests, to share
administrative information with you, such as changes to our terms, conditions, and policies)
•
verify your identity (based on either your consent, our contract with you, our legal obligation
or our legitimate interest);
•
provide our products and services (based on either your consent or our contract with you);
•
securitise our products and services (based on our legitimate interest);
•
manage your relationship with us (based on either your consent, our contract with you or
our legitimate interest);
•
comply with any laws or regulations we are subject to (based on our legal obligation).
Additionally, we are permitted to process your personal data where to do so is in our legitimate
business interest and this includes:
•
improving our products and services;
•
protecting you and us from crime, including fraud and money laundering;
•
managing, organising and potentially reorganising our business;
•
protecting our legal rights and interest;
•
tracing debtors and recovering debts;
•
identifying products and services that may be of interest to you, unless you have opted out.
To support us with the above, we analyse data we have about you and how you use our products
and services, and this may include profiling and some automated decision-making.
Subject to your consent, your government ID data (including your selfie and a mathematical
representation of your face) will be processed using fully automated checks to verify your identity
based on our legal obligation. If the automated verification process is unable to confirm your
identity, or if there are discrepancies between the information provided and your actual identity, we
may need to verify your identity through alternative channels, such as in-person verification during
delivery. If you do not wish to perform the automated identity verification check, you may choose to
have your identity verified in person.
Your application will be processed using fully automated checks made at credit reference and fraud
prevention agencies. If you have any questions or queries, please contact Financing@tesla.com.
To assess whether you can afford to take out this loan and your creditworthiness we use automated
decision-making and credit scoring. This takes into account the data that you provide to us and
combines it with data held by the credit reference agencies. We may automatically decide that you
pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with
money laundering or known fraudulent conduct, the data you provide is inconsistent, or you appear
to have deliberately hidden your true identity. You have rights in relation to automated decision-
making, including the right to challenge if you are unhappy with the result. For more information
please contact Financing@tesla.com.
4.
Who we may share your information with
Your personal data may be shared:
•
with Tesla affiliates, so that we and they can look after your relationship with us. These are
Tesla affiliates that assist or enable us to process your personal data for the above purposes,
including to run accounts, provide products and services efficiently, securitise our products
and services and better understand our customers' needs;
•
with Tesla affiliates to support their business and marketing activities;
•
with credit reference and fraud prevention agencies;
•
with debt management and debt collection organisations;
•
with identity verification service providers
•
with regulators, law enforcement bodies and the courts.
Information from or about you or your use of our products or services may be stored and processed
in any country where we have facilities or in which we engage service providers, which may take
place outside the United Kingdom, the European Economic Area or Switzerland. If this is the case,
we will ensure that the transfer of your personal data is carried out in accordance with applicable
privacy laws and, in particular, that appropriate contractual, technical, and organizational measures
are in place. Tesla's international transfer of personal data collected in the United Kingdom, the
European Economic Area and Switzerland is governed by Standard Contractual Clauses (and their
respective local versions). We may also seek your consent to transfer your personal data to another
country, where required or permitted by local law.
You can find out more about how we share your personal data with credit reference agencies below.
5.
Where we collect your personal data from
We will collect personal data about you from a number of sources including data:
•
given to us on application forms submitted by you, when you communicate with us via email
or phone, or when new services are requested;
•
from analysis of how you operate our products and services, including the frequency,
nature, location, origin and recipients of any payments;
•
from or through other organisations (for example card associations, credit reference
agencies, insurance companies, dealers, retailers, comparison websites, social media and
fraud prevention agencies);
•
in certain circumstances we may also use data about health or criminal convictions, but we
will only do this where allowed by law or if you give us your consent.
6.
Do you have to provide us your personal data?
We may be required by law, or for the purposes of entering into or servicing our contractual
relationship, to collect and process certain personal data. Failure to provide this data may prevent
or delay us fulfilling these obligations or performing services.
7.
Rights and Choices
The law gives you a number of rights in relation to your personal data including:
•
the right to access the personal data we have about you;
•
the right to get us to correct personal data that is wrong or incomplete;
•
in certain circumstances, the right to ask us to stop using or delete your personal data. This
includes a right to object to the use of your personal data for marketing purposes;
•
the right to receive any personal data we have collected from you in an easily re-usable
format (when processed with your consent or when it’s necessary for the contract);
•
the right to lodge a complaint with the Information Commissioner’s Office (“ICO”). The ICO
is the UK’s independent authority set up to up hold information rights, and promote data
privacy for individuals (www.ico.org.uk). However, if you have any concerns or issues about
how we process your personal data, please contact us in the first instance, so that we can
try and resolve matters;
•
where we rely on your consent for specific processing, a right to withdraw your consent;
•
rights in relation to fully automated decision-making.
You can find out more about these rights and how you can exercise them by contacting
privacy@tesla.com or Tesla Financial Services Limited (“Tesla FS”) at 197 Horton Road, West
Drayton, Middlesex, UB7 8HZ.
8.
Other individuals you have financial links with
We may also collect personal data about other individuals who you have a financial link with.
This may include people who you have joint accounts or policies with, such as your partner/spouse,
dependents, beneficiaries or people you have commercial links to, for example other directors or
officers of your company.
We will collect this data to assess any applications, provide the services requested and to carry out
credit reference and fraud prevention checks.
9.
How we use credit reference agencies
In order to process your application, we may supply your personal data to credit reference agencies
(CRAs) and they will give us information about you, such as about your financial history. We do this
to assess creditworthiness and product suitability, check your identity, manage your account, trace
and recover debts and prevent criminal activity. Records of these checks will be kept by the credit
reference agencies and may be shared with other organisations.We may also continue to exchange
information about you with CRAs on an ongoing basis, including about your settled accounts and
any debts not fully repaid on time, information on funds going into the account, the balance on the
account and, if you borrow, details of your repayments or whether you repay in full and on time.
CRAs will share your information with other organisations, for example other organisations you ask
to provide you with products and services. Your data will also be linked to the data of any joint
applicants or other financial associates as explained above.
10.
How we use fraud prevention agencies
The personal data we have collected from or about you will be shared with fraud prevention agencies
who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected,
you could be refused certain services.
Further details on how your data will be processed by these fraud prevention agencies can be found
in the fraud prevention agency’s privacy notice at
https://www.cifas.org.uk/website-privacy-
notice.
11.
How long we keep your personal data for
We will retain your personal data for the period necessary to fulfil the purposes outlined in this
Privacy Notice. When the data is no longer necessary for these purposes, we delete it or keep it in
a form that does not identify you.
If you apply for a product and are unsuccessful, we will keep your personal data for as long as
necessary, so that we can deal with any queries you may have, to meet any regulatory or legal
requirements, for the prevention or detection of crime and for responsible lending purposes. Once
your account is closed, we will keep your data for dealing with any claims or queries you may have,
for legal and regulatory purposes.
We may hold for longer where necessary for active or potential legal proceedings or to resolve or
defend actual or potential claims.
12.
Your marketing choices
Your relationship manager may contact you personally by mail, telephone, email or text message to
inform you about products and services offered by Tesla Financial Services Limited that they think
are relevant to you, based on their understanding of your financial needs and your choice regarding
marketing communication with Tesla Motors Limited.
You have the right at any time to ask us not to contact you for marketing purposes. You can contact
Customer Care at Tesla Financial Services Limited by mail, telephone or email and we will update
your marketing preferences.
Please note that we may still be required to send you administrative or other important messages,
such as billing notices or policy changes, even if you opt out of receiving other communications.
13.
Full Privacy Notice
This Privacy Notice contains key information about how we, Tesla FS, will use and share your
personal data and the rights you have in relation to this. If you want to know more about how Tesla
and its affiliates process your personal data, please access se
e the Tesla Customer Privacy Notice.
14.
How you can contact us
For privacy questions or comments, to opt out from certain services, to submit a data privacy
request, or require more information about how we use your personal data, please contact our Data
Protection Office at
privacy@tesla.com.
You can also contact us at Tesla Financial Services Limited,
197 Horton Road, West Drayton, Middlesex, UB7 8HZ.
Last updated: April 2025.
