ServiceNow AI-Native Unified Workflow Product Portfolio — page 1

E X E C U T I V E P O R T F O L I O

ServiceNow

AI-Powered

Enterprise

Workflow

Platform Portfolio

2026 EDITION

Unifying the modern enterprise through the world's

leading AI-driven orchestration engine. Build, automate,

and scale with the Now Platform.

ServiceNow AI-Native Unified Workflow Product Portfolio — page 2

The Era of AI Transformation

A Message to Digital Leaders

In 2026, the distinction between a "technology

company" and a "business" has completely

vanished. Every modern enterprise is now defined

by its ability to orchestrate data, intelligence, and

human talent in real-time. The Now Platform is the

foundation for this orchestration.

As we navigate the transition from digital

transformation

autonomous

operations,

ServiceNow remains committed to providing a

single, unified architecture. This portfolio details how

our AI-powered workflows are not just improving

productivity, but fundamentally redefining the value

chain of the global enterprise.

[ARCHITECTURE PREVIEW: CROSS-

ENTERPRISE AI LAYER]

99%

MARKET REACH

ServiceNow is the

strategic partner for

nearly every Fortune

500 company,

managing the world's

most complex

workflows.

ServiceNow AI-Native Unified Workflow Product Portfolio — page 3

The World Works with ServiceNow

One Platform. One Data Model. One

Architecture.

Our mission is simple: to make the world work better

for everyone. We achieve this by providing a

"platform of platforms" that sits above legacy

infrastructure, connecting silos and automating end-

to-end processes.

The Now Platform provides a unified user

experience, a common data model, and a single

architecture that scales from IT service tickets to

complex global supply chain logistics.

Core Value Pillars:

Velocity:

Accelerating delivery

cycles across IT and Business.

Intelligence:

Embedding GenAI

into every interaction.

Experience:

Creating

frictionless portals for

employees and customers.

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 4

Portfolio Navigation

Executive Overview

Comprehensive guide to the 2026 Enterprise

Portfolio. Sections include Platform Foundation, AI

Innovation, and Industry Solutions.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Portfolio

Navigation

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: PORTFOLIO

NAVIGATION WORKFLOW MAP]

40+

Modules

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 5

The Now Platform: Unified Architecture

Executive Overview

The technical bedrock of ServiceNow. A multi-

instance architecture that ensures high availability,

security, and data sovereignty for the world's largest

organizations.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

The Now

Platform: Unified Architecture

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: THE NOW

PLATFORM: UNIFIED ARCHITECTURE

WORKFLOW MAP]

99.99%

Uptime

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 6

Workflow Data Fabric

Executive Overview

The connective tissue of the enterprise. We

unify data from legacy ERPs, CRMs, and

custom databases into a real-time

actionable layer.

By leveraging the Now Platform,

organizations can transcend the limitations

of legacy silos. This section highlights how

the specific capabilities of

Workflow Data

Fabric

contribute to the broader digital

transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION:

WORKFLOW DATA FABRIC

WORKFLOW MAP]

1000+

Connectors

KPI

Documented performance metric based

on global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 7

AI Strategy: Putting AI to Work

Executive Overview

Our AI strategy is built on trust. We provide

enterprise-grade LLMs that are secure, private, and

purpose-built for business logic.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Strategy: Putting AI to Work

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: AI STRATEGY:

PUTTING AI TO WORK WORKFLOW MAP]

300%

ROI on

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 8

Now Assist: The GenAI Experience

Executive Overview

The unified conversational interface. Now

Assist helps users summarize incidents,

generate code, and automate responses in

natural language.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos.

This section highlights how the specific

capabilities of

Now Assist: The GenAI

Experience

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: NOW ASSIST:

THE GENAI EXPERIENCE WORKFLOW

MAP]

40%

Faster

Resolution

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 9

AI Agents: Autonomous Operations

Executive Overview

The next frontier. Autonomous agents that can

reason, plan, and execute multi-step business

processes without manual intervention.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

AI Agents:

Autonomous Operations

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: AI AGENTS:

AUTONOMOUS OPERATIONS WORKFLOW

MAP]

Manual

Clicks

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 10

IT Service Management (ITSM)

Executive Overview

Modernize IT and accelerate digital transformation.

AI-powered incident, problem, and change

management on a single platform.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This

section highlights how the specific capabilities of

Service Management (ITSM)

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: IT SERVICE

MANAGEMENT (ITSM) WORKFLOW MAP]

50%

Fewer

Incidents

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 11

IT Operations Management (ITOM)

Executive Overview

Gain visibility into your entire infrastructure.

Predictive AIOps identifies issues before they

impact the business.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos. This

section highlights how the specific capabilities of

IT Operations Management (ITOM)

contribute to

the broader digital transformation roadmap of a

2026 enterprise.

[OFFICIAL VISUALIZATION: IT OPERATIONS

MANAGEMENT (ITOM) WORKFLOW MAP]

95%

Noise

Reduction

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 12

Strategic Portfolio Management (SPM)

Executive Overview

Align every project to your business strategy.

Prioritize high-value initiatives and manage

resources with precision.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos. This

section highlights how the specific capabilities of

Strategic

Portfolio

Management

(SPM)

contribute to the broader digital transformation

roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: STRATEGIC

PORTFOLIO MANAGEMENT (SPM)

WORKFLOW MAP]

20%

Budget

Efficiency

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 13

Case Study: IT Excellence

Executive Overview

Global Tech Leader achieves $15M in savings by

consolidating 25 legacy IT tools into the Now

Platform.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Case

Study: IT Excellence

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: CASE STUDY: IT

EXCELLENCE WORKFLOW MAP]

6-Month

Payback

RESULT

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 14

Customer Service Management (CSM)

Executive Overview

Connect customer service to other departments to

resolve the root cause of issues, not just the

symptoms.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Customer

Service Management (CSM)

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: CUSTOMER

SERVICE MANAGEMENT (CSM) WORKFLOW

MAP]

+15 NPS

Score

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 15

Field Service Management (FSM)

Executive Overview

Intelligent scheduling and dispatching for

the

mobile

workforce.

Empower

technicians with offline-capable mobile

tools.

By leveraging the Now Platform,

organizations can transcend the limitations

of legacy silos. This section highlights how

the specific capabilities of

Field Service

Management (FSM)

contribute to the

broader digital transformation roadmap of

a 2026 enterprise.

[OFFICIAL VISUALIZATION: FIELD

SERVICE MANAGEMENT (FSM)

WORKFLOW MAP]

25%

Productivity

Boost

KPI

Documented performance metric based on

global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 16

Sales and Order Management

Executive Overview

Bridging the gap between the CRM and the back

office. Ensuring every order is fulfilled accurately

and on time.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Sales and

Order Management

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: SALES AND ORDER

MANAGEMENT WORKFLOW MAP]

30%

Faster

Billing

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 17

Employee Center

Executive Overview

The single unified destination for everything an

employee needs. One portal for IT, HR, Legal, and

Workplace services.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Employee

Center

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: EMPLOYEE CENTER

WORKFLOW MAP]

80%

Self-

Service

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 18

HR Service Delivery (HRSD)

Executive Overview

Transform the employee experience with

automated HR workflows. From onboarding

to offboarding and everything in between.

By leveraging the Now Platform,

organizations can transcend the limitations

of legacy silos. This section highlights how

the specific capabilities of

HR Service

Delivery (HRSD)

contribute to the broader

digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: HR

SERVICE DELIVERY (HRSD)

WORKFLOW MAP]

90%

Satisfaction

KPI

Documented performance metric based on

global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 19

Total Talent Management

Executive Overview

A unified view of your entire workforce. Manage full-

time employees and contingent workers in one

system.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Total

Talent Management

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: TOTAL TALENT

MANAGEMENT WORKFLOW MAP]

100%

Visibility

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 20

Case Study: Global Onboarding

Executive Overview

Financial Services Giant reduces onboarding time

from 3 weeks to 2 days for 50,000 global

employees.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Case

Study: Global Onboarding

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: CASE STUDY:

GLOBAL ONBOARDING WORKFLOW MAP]

400%

ROI

RESULT

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 21

Security Operations (SecOps)

Executive Overview

Respond to threats faster with automated security

workflows. Connect your security tools to your IT

infrastructure.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Security

Operations (SecOps)

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: SECURITY

OPERATIONS (SECOPS) WORKFLOW MAP]

60%

Faster

MTTR

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 22

Governance, Risk, and Compliance

Executive Overview

Continuous monitoring of your compliance

posture. Automate risk assessments and audit

evidence collection.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos.

This section highlights how the specific

capabilities of

Governance, Risk, and

Compliance

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: GOVERNANCE,

RISK, AND COMPLIANCE WORKFLOW

MAP]

100%

Audit

Readiness

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 23

ESG Management

Executive Overview

Operationalize your sustainability goals. Track and

report on ESG metrics across your entire value

chain.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

ESG

Management

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: ESG MANAGEMENT

WORKFLOW MAP]

Net Zero

Ready

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 24

App Engine: Low-Code Innovation

Executive Overview

Empower everyone to build apps. AI-assisted

development allows citizen developers to solve

business problems fast.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

App

Engine: Low-Code Innovation

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: APP ENGINE: LOW-

CODE INNOVATION WORKFLOW MAP]

5x Build

Speed

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 25

Automation Engine

Executive Overview

Combine RPA, Integration Hub, and Document

Intelligence to automate any manual task in the

enterprise.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Automation Engine

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: AUTOMATION

ENGINE WORKFLOW MAP]

1M+

Hours

Saved

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 26

Integration Hub

Executive Overview

Connect to any system in minutes. Pre-built

spokes for SAP, Oracle, Microsoft, and

thousands of others.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos.

This section highlights how the specific

capabilities of

Integration Hub

contribute to

the broader digital transformation roadmap of

a 2026 enterprise.

[OFFICIAL VISUALIZATION:

INTEGRATION HUB WORKFLOW MAP]

Zero-Code

Integration

KPI

Documented performance metric based

on global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 27

Process Mining

Executive Overview

See how work actually flows. Identify bottlenecks

and hidden inefficiencies in your business

processes.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Process

Mining

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: PROCESS MINING

WORKFLOW MAP]

15%

Process

Lift

KPI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 28

Performance Analytics

Executive Overview

Anticipate trends and prioritize resources.

Real-time dashboards provide a single version

of the truth.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos.

This section highlights how the specific

capabilities of

Performance Analytics

contribute to the broader digital transformation

roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION:

PERFORMANCE ANALYTICS WORKFLOW

MAP]

Actionable

Insights

KPI

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 29

Case Study: Supply Chain

Executive Overview

Global Manufacturer uses Creator Workflows to

automate inventory tracking, reducing stockouts by

40%.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Case

Study: Supply Chain

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: CASE STUDY:

SUPPLY CHAIN WORKFLOW MAP]

$8M

Saved

RESULT

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 30

Industry: Public Sector

Executive Overview

Modernizing

government

services.

Building trust through transparent and

efficient digital workflows.

By leveraging the Now Platform,

organizations

can

transcend

the

limitations of legacy silos. This section

highlights how the specific capabilities of

Industry: Public Sector

contribute to the

broader digital transformation roadmap of

a 2026 enterprise.

[OFFICIAL VISUALIZATION:

INDUSTRY: PUBLIC SECTOR

WORKFLOW MAP]

Government

VERTICAL

Documented performance metric based on

global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 31

Industry: Healthcare

Executive Overview

Improving patient outcomes. Automating

clinical workflows so providers can focus on

care.

By leveraging the Now Platform, organizations

can transcend the limitations of legacy silos.

This section highlights how the specific

capabilities of

Industry: Healthcare

contribute

to the broader digital transformation roadmap

of a 2026 enterprise.

[OFFICIAL VISUALIZATION: INDUSTRY:

HEALTHCARE WORKFLOW MAP]

Healthcare

VERTICAL

Documented performance metric based

on global enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 32

Industry: Telecommunications

Executive Overview

Scaling 5G operations. Managing network

complexity with automated service assurance.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Industry:

Telecommunications

contribute to the broader

digital transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: INDUSTRY:

TELECOMMUNICATIONS WORKFLOW MAP]

Telco

VERTICAL

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 33

AI Lighthouse Program

Executive Overview

Pioneering the future of GenAI with NVIDIA and

Accenture to create industry-specific AI models.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Lighthouse Program

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: AI LIGHTHOUSE

PROGRAM WORKFLOW MAP]

Elite

PARTNERSHIP

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 34

Platform Security & Trust

Executive Overview

Your data is your data. Our platform is built on the

highest standards of security and privacy.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This

section highlights how the specific capabilities of

Platform Security & Trust

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: PLATFORM

SECURITY & TRUST WORKFLOW MAP]

FedRAMP

High

CERT

Documented performance metric

based on global enterprise

benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 35

Partner Ecosystem

Executive Overview

Extending the power of ServiceNow through a global

network of specialized implementation partners.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Partner

Ecosystem

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: PARTNER

ECOSYSTEM WORKFLOW MAP]

5,000+

Partners

NETWORK

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 36

Global Impact

Executive Overview

Our commitment to the planet and the people. Using

our platform to solve the world's biggest challenges.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Global

Impact

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: GLOBAL IMPACT

WORKFLOW MAP]

Carbon

Neutral

IMPACT

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 37

Future Roadmap

Executive Overview

The Autonomous Enterprise 2030. Moving from

human-led workflows to AI-orchestrated operations.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Future

Roadmap

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: FUTURE ROADMAP

WORKFLOW MAP]

2030

VISION

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 38

Now Create & Success Services

Executive Overview

The proven methodology for success. Expert

guidance to ensure you get the most value from your

investment.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Now

Create & Success Services

contribute to the

broader digital transformation roadmap of a 2026

enterprise.

[OFFICIAL VISUALIZATION: NOW CREATE &

SUCCESS SERVICES WORKFLOW MAP]

Now

Create

METHOD

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 39

Executive Value Summary

Executive Overview

Consolidating your enterprise onto ServiceNow

creates a flywheel of efficiency, innovation, and

growth.

By leveraging the Now Platform, organizations can

transcend the limitations of legacy silos. This section

highlights how the specific capabilities of

Executive

Value Summary

contribute to the broader digital

transformation roadmap of a 2026 enterprise.

[OFFICIAL VISUALIZATION: EXECUTIVE VALUE

SUMMARY WORKFLOW MAP]

5.5x

Average

ROI

Documented performance

metric based on global

enterprise benchmarks.

STRATEGIC VALUE

Accelerated Time-to-Value

Reduced Operational Risk

Unified Data Governance

AI-Driven Optimization

•

ServiceNow AI-Native Unified Workflow Product Portfolio — page 40

The World Works with

ServiceNow™

Ready to architect your autonomous future?

ServiceNow (NYSE: NOW) is the AI platform for business transformation. We help the

modern enterprise operate faster and be more resilient. Our platform is purpose-built to

automate manual processes and disparate legacy systems into a unified digital workflow.

servicenow.com

ServiceNow AI-Native Unified Workflow Product Portfolio

Prompt to Clone This ServiceNow AI-Native Unified Workflow Product Portfolio

Apply this example's core structure, strategic pacing, and structural hierarchy directly to your own topic.

What are you generating today?