ABOUT ME
Business Analyst with 6+ years of experience bridging the gap between business goals and technology
solutions. I partner with stakeholders to translate complex problems into clear requirements, data models, and
process improvements. Known for turning ambiguous challenges into actionable roadmaps and delivering
measurable outcomes — from reducing reporting turnaround by 35% to supporting a $4.2M CRM migration
used by 300+ users.
CORE SKILLS
Requirements Gathering
Process Mapping (BPMN 2.0)
Data Analysis
Power BI
SQL
JIRA
Agile / Scrum
Stakeholder Management
User Stories & Use Cases
Gap Analysis
Tableau
Advanced Excel
WORK EXPERIENCE
Senior Business Analyst
Meridian Financial Group — Austin, TX
Mar 2021 — Present
Lead business analysis for a $4.2M CRM migration impacting 300+ users across 6 departments.
Automated recurring financial dashboards, reducing reporting turnaround time by 35%.
Facilitate weekly stakeholder workshops to align product, operations, and IT on delivery priorities.
Business Analyst
Northline Logistics — Dallas, TX
Jun 2018 — Feb 2021
Documented and re-engineered the order-to-cash process, cutting processing errors by 22%.
Built Power BI dashboards adopted by 80+ operations managers for daily performance monitoring.
Defined acceptance criteria for a warehouse management system rollout across 12 distribution centers.
Junior Business Analyst
BrightPath Insurance — Houston, TX
Jan 2016 — May 2018
Supported claims processing improvement project that reduced average handling time by 18%.
Created process flow diagrams and maintained the requirements traceability matrix.
Assisted in UAT coordination with 40+ business users across two release cycles.
Sarah Mitchell
Business Analyst
sarah.mitchell@email.com
(512) 555-0148
Austin, TX
linkedin.com/in/sarahmitchell
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