Atlassian Jira Software Data Center Guide — page 1

Getting started

with Jira Software

Data Center

AN ADMIN’S GUIDE

Everything you need

to know about making

the switch

Atlassian Jira Software Data Center Guide — page 2

Jira Software Data Center: optimized

for seamless administration at scale

Understanding the difference between

Jira Software Server & Data Center

Planning your deployment

READ.ME

Step-by-step

Next steps

Additional resources

Unlock more from Jira Software

Contents

Jira Software Data Center:

optimized for seamless

administration at scale

Atlassian Jira Software Data Center Guide — page 4

Jira Software helps the world’s best agile teams plan, track, and release great

software at scale. If work is stopping when Jira Software is down, you’re

experiencing rapid user growth, or you need to ensure teams around the globe

have a reliable experience, it may be time to upgrade to Jira Software Data Center.

In this guide, we’ll run through everything you need to know about making the switch.

Jira Software Data Center: optimized for seamless

administration at scale

Innovate at scale

Empower teams and drive success

with the horizontal scalability required

for seamless collaboration.

Grow fast, grow smart

Scale with confidence and build a

long-term strategy for scaling teams,

applications, and infrastructure.

Trust your tools

In the face of tough compliance, usage,

and geographic constraints, your

business can depend on our tooling

and practices to get stuff done, at scale.

Balance autonomy and control

As growth accelerates, Data Center

balances team autonomy with the

right controls and governance.

Our Atlassian Data Center edition

allows you to:

Built for scaling your

organization’s agility

up and out

Data Center is a self-managed

enterprise edition that gives you

the reliability and compliance your

organization demands, with the

infrastructure to manage team

growth without compromise.

In addition to the capabilities

available in our Server products,

our Data Center products offer a

number of added benefits, in the

areas of:

Compliance, governance, & security

Infrastructure & automation

Reliability & stability

Scale & performance

Atlassian Jira Software Data Center Guide — page 5

Understanding the difference

between Jira Software

Server and Data Center

Atlassian Jira Software Data Center Guide — page 6

Understanding the difference between Jira Software

Server and Data Center

There are two products that allow you to run Jira Software in your own

environment: Jira Software Server and Jira Software Data Center. If you’re already

familiar with Jira Software, you may already be using Jira Software Server.

We want all teams to get the most out of Jira Software, so the core features

are available for everyone on Jira Software Server and Jira Software Data Center,

including your comprehensive set of team-level agile tools.

Some features are available specifically for customers with a Data Center license.

These may be specific to the needs of larger enterprises, or may provide additional

infrastructure or administrative options to help you strike a balance between

growth and control of your Jira Software instance.

Strategic administration

As your organization evolves, you may be tasked with finding a solution that is

flexible enough to meet the needs of a wide array of teams and users, but can

also handle the technical scale and additional use cases that come with a

complex, enterprise-wide transformation.

Jira Software Data Center lets you standardize your teams on an enterprise-grade

platform, providing opportunities for implementing best practices, governance,

and giving you visibility into application usage and performance. With a toolbox

of robust enterprise features, you can maintain a healthy Jira instance, while

providing a runway to grow into for years to come.

For a full feature comparison between Server and Data Center,

see

our documentation site

Atlassian Jira Software Data Center Guide — page 7

Administrative tools for scale & performance

Project and issue archiving

Manage growth and

make Jira more performant

and readable.

Custom fields optimizer

Surface the custom fields

that are taxing your Jira performance and remove

global contexts with one click.

Content Delivery Network (CDN) support

Deliver

faster load times

for geographically distributed offices.

Administrative tools for security & user management

Support for SAML 2.0 and OpenID Connect

Increase security and streamline user login with built-in

SAML

or OpenID Connect

single sign-on support.

Reliable experience

Data Center gives teams uninterrupted access to Jira through active clustering,

giving your organization the stability it needs to keep moving forward, faster.

Data Center provides the best, most stable performance, and enables your teams

to collaborate quickly and deliver their work...all at enterprise scale.

Reliability & stability benefits

High availability

Active clustering ensures users have uninterrupted access to critical applications.

Data Center uses industry-standard load-balancing, database clustering and

shared file systems to minimize downtime for your users in the event of unexpected

hardware failure.

Performance at scale

Avoid performance degradation. Each node in your Data Center cluster increases

capacity for concurrent users and provides quality user experience under high load.

Atlassian Jira Software Data Center Guide — page 8

Rate limiting

Keep your instance safe with

self-protection capabilities

Zero downtime upgrades

Deploy the latest version of Jira when and where you want without interrupting

users with

zero downtime upgrades

Disaster recovery

In the event where the whole system goes offline in a disaster-related scenario,

Data Center will help shorten your recovery window by generating “index

snapshots” which you can then quickly replicate to your disaster recovery site.

This way you don’t miss an SLA waiting for a full reindex and can get back up

and running quickly.

Automation & infrastructure benefits

Amazon Web Services (AWS) support

Deploy Data Center on AWS to meet increasing demand with confidence and

to minimize infrastructure maintenance and costs.

Amazon Aurora support

For customers deploying on AWS,

Amazon Aurora

is a relational database built

for true high availability as your transaction volume increases over time.

We also provide advanced

AWS Quickstart Templates

for easy automation.

Microsoft Azure support

Deploy Data Center on

Azure

to scale quickly with minimal overhead and

reduce infrastructure maintenance and costs.

Docker support

Include our Docker container images for agility and consistency in your

deployment, and easily standardize all your instances at once regardless

of what hardware you’re using.

Atlassian Jira Software Data Center Guide — page 9

Planning your

deployment

Atlassian Jira Software Data Center Guide — page 10

Planning your deployment

Whether you’re upgrading from Jira Software Server or spinning up a new instance

of Jira Software Data Center, it’s important to evaluate how you want to deploy.

As an administrator, you’ll need to set aside time to understand the requirements,

make a plan and execute on it. You might also encounter roadblocks, such as red

tape or budgetary constraints within your organization.

We’re confident that the benefits of upgrading to Jira Software Data Center will

make this investment of time and effort worth it for you, your team and your

organization’s users.

In the next few sections, you’ll find helpful tips and links to resources

you’ll need to be successful.

Atlassian Jira Software Data Center Guide — page 11

READ.ME

Before downloading and installing Jira Software Data Center, we’ve outlined

a few considerations you should take into account. The decisions you make now

will impact how you set up your Data Center instance, so be sure to take your

time to understand the technical requirements and necessary investments.

Get to know the latest version of Jira

In addition to learning about the new administrative features available with

Data Center, also familiarize yourself with the

latest version of Jira Software

You may want to prepare your users for new features that have been delivered

between the version you are currently on and the latest version.

For customers that prioritize stability and performance over the latest

functionality, we recommend upgrading to the

Enterprise release

. We’ve

introduced Enterprise releases of Jira Software for customers who are operating

complex deployments, and for whom upgrading is a process that can take

several months. At least one feature release every year will be designated as an

Enterprise release and receive bug fixes for a longer period of time in order to

address critical security, stability, data integrity, and performance issues.

Performance recommendations and requirements

You may need to make hardware investments to start realizing all the benefits

of Data Center. For example, if you choose to deploy a clustered environment

to realize high availability, you may need to procure hardware for the application

nodes, shared file system, and load balancer. You can find a full list of system

requirements on

our documentation site

You’ll also need to ensure you and your team have the right skills and tools

to investigate your instance’s performance. We’ll go into more detail about

performance monitoring later on in this guide.

Atlassian Jira Software Data Center Guide — page 12

Infrastructure options

One of the benefits of Atlassian’s Data Center products is infrastructure choice. You can

deploy on-premise or with infrastructure as a service (IaaS) vendors like AWS and Azure

to best suit your company’s existing investments. More and more customers are choosing

to deploy Atlassian tools using IaaS providers: 62% of Atlassian’s self-managed customers

deploy their applications on a cloud architecture.

We know that for many teams, the transition to cloud is a gradual undertaking, and

there are many advantages and risks to consider. The priority of your organization’s

needs can help determine what type of infrastructure you choose.

Review (or create) your disaster recovery strategy

Even the most robust, finely-tuned system isn’t immune to going down in an unplanned

event. Avoid chaos and keep business running smoothly with a disaster recovery (DR)

strategy, which is a key part of any business continuity plan. It outlines the processes to

follow in the event of a disaster to ensure that your business can recover and continue

operating.

With disaster recovery for Atlassian’s Data Center products, you can configure index

replication, attachment updates, and database synchronization to comply with your DR

plan’s specific requirements. For Jira Software Data Center, this typically includes setting

up a cold standby strategy. This means your standby Jira Software instance won’t be

continuously running and that in the event of an outage, you will need to take some

administrative steps to start the standby instance.

No two disaster recovery plans are exactly alike, and we recommend you keep a full

runbook of steps on file, away from your production system. Make your runbook detailed

enough so that anyone on your team can complete the steps and recover your service,

regardless of prior knowledge or experience.

Learn more in

our Disaster Recovery Guide for Jira

Atlassian Jira Software Data Center Guide — page 13

Step-by-step

Now, we’ll walk you through the process of setting up Jira Software Data Center

step-by-step.

1. Get to know the Jira Software Data Center architecture

There are two architecture options available with a Data Center license:

Option 1: The application runs on a single server

Depending on your organization’s requirements, you may want to run your Data

Center application on a single server – just like a Server installation.

Benefits

Deploying Data Center on a single server means that you can easily upgrade

from Server to Data Center without adding to your infrastructure. Simply

download a

Jira Software Data Center

license to instantly access the growing

suite of enterprise features. Single server Data Center deployments are also

cluster compatible, which means you can switch to a clustered setup whenever

you’re ready to scale.

Your network

Application server

Database

File system

Atlassian Jira Software Data Center Guide — page 14

Option 2: The application is run in a cluster with multiple nodes

You can also run Jira Software Data Center in a cluster with multiple nodes, and

a load balancer to direct traffic. This is critical for organizations where uptime,

stability, and performance at scale are essential for every team to be productive.

Your network

Shared database

Shared file system

Load balancer

Jira cluster nodes

Node 1

Node 2

Node 3

Node + n

Benefits

· High availability and failover:

If one node in your application cluster goes down,

the others take on the load, ensuring your users have uninterrupted access to the

application.

· Performance at scale:

Each node added to your cluster increases concurrent

user capacity and improves response time as user activity grows. You can also

deploy nodes dedicated to specific functions. For example, you could direct all of

your API traffic to a specific node (or number of nodes) so your normal user traffic

is never slowed down by ongoing API jobs.

· Instant scalability:

Add new nodes to your cluster without downtime or

additional licensing fees. Indexes and apps are automatically synced.

Atlassian Jira Software Data Center Guide — page 15

Data Center clusters include:

Multiple application nodes

The cluster of nodes will share the workload of incoming requests. All Jira Software

nodes are active and process requests.

A shared file system

Jira Software Data Center supports any shared file system. The shared file system

stores things like attached files, avatars, icons, exported files and shared caches.

A database that all nodes read and write to

Jira Software Data Center supports the same databases that are supported for Jira

Software Server: Oracle, MS SQL, MySQL, and PostgreSQL.

· A load balancer

The load balancer distributes requests from your users to the cluster nodes.

If a node goes down, the load balancer immediately detects the failure and

automatically directs requests to the other nodes within seconds. You can use

any load balancer that supports session affinity, or sticky sessions.

Atlassian Jira Software Data Center Guide — page 16

2. Assess your requirements

To get the most out of Data Center, you’ll want to tailor the way you set up your

cluster to your organization’s needs.

We recommend assessing:

the number of users you have

the amount of data you have

your expected usage patterns, and

the resources your organization has allocated to maintain Jira Software

On our documentation site, we’ve provided

sizing

and

performance benchmarks

to help you assess your expected load and predict performance. These benchmarks

are based on averages, collected from a wide range of customers.

3. Position your infrastructure

Once you’ve identified your organization’s needs, you can start provisioning your

infrastructure. To help you get started, we’ve provided a

Jira Software Data Center

sample deployment and monitoring strategy

If you choose to run in a clustered environment, we’ve also provided some guidance

on node sizing and load balancer configuration.

Node sizing

For Jira Software Data Center, your servers will need at least 6GB of RAM for the

Jira Software application and external process pool, which handles memory and

CPU intensive tasks.

When estimating node sizes for Jira Software Data Center, you will also need to

ensure reliable network connections between nodes, and ideally use two physical

network interface cards (NICs) for each node. One network card distributes user

requests, and the other manages internode communication.

Atlassian Jira Software Data Center Guide — page 17

Disk space

You’ll also want to ensure that you have enough disk space to accommodate usage

and that you have a plan for how to increase available disk space when required.

To help with this, you can add alerts for different levels of free disk space - like a

warning at 30% and error alert at 10%. When these alerts go off, you can expand

available storage if the rate of consumption has been normal, or check for

misbehaving processes if the rate of disk consumption has spiked abnormally.

Load balancer configuration

The load balancer serves three essential functions:

Distributes traffic efficiently across multiple nodes

Ensures high availability by sending traffic only to nodes that are online

(requires health check monitoring)

Enables the ability to add and remove nodes

Data Center does not include a load balancing solution, so you will need

to select and configure one that best fits your environment.

This article

explains some of your configuration options when using a load balancer.

Atlassian Jira Software Data Center Guide — page 18

4. Plan your implementation

If you’re new to Jira Software, you can try out Jira Software Data Center by

downloading a free trial

. This can help you identify dependencies and plan your

path to production.

If you are moving from Jira Software Server to Jira Software Data Center, you’ll want

to build a plan for your implementation. It’s important to set aside time to create

this plan, since migrating to Jira Software Data Center can have an impact on your

IT team and other infrastructure components.

A successful implementation plan will include the following steps:

Building a project team

We’ve found that most organizations need to coordinate multiple IT functions

in order to get all of the components of a deployment correctly configured. We

recommend creating a project plan as early as possible, and communicating with

individuals and stakeholders who are interested and impacted by a move to Jira

Software Data Center.

Your project team will be made up of two types of roles:

Strategic roles contribute to

planning or major decisions

throughout the project. These

roles include: an executive sponsor,

a project steering committee,

and a technical product or project

manager to own the schedule

and communications.

Tactical roles will contribute to

the process and can include: power

users, database administrators,

network engineers, site reliability

engineers, security engineers and

system administrators who will

answer frontline support issues

during migration.

Strategic roles

Tactical roles

Atlassian Jira Software Data Center Guide — page 19

Migrating from Jira Server to Data Center?

Read through these guides to help minimize

disruption during the switch:

Atlassian Data Center migration plan

Atlassian Data Center migration checklist

Reviewing your current Jira Software Server installation

Jira Software Data Center’s horizontally scalable cluster allows it to handle

significantly more concurrent users. Adding more cluster nodes is like opening

up more registers at the supermarket. It helps process more transactions, but it

doesn’t make specific transactions faster. People with full carts still take a long

time.

In order to fully leverage Jira Software Data Center’s value, it’s important to

completely review and take a baseline measurement of your existing Jira Software

Server installation’s system functionality and performance.

Then, you’ll want to make performance optimizations on your Jira Software Server

instance. There are

a number of things

you can check for including swapping

activity, database bottlenecks, cache tuning, and more.

Finally, you’ll want to assess how users interact with Jira Software, since this also

affects performance. Any usage characteristics that can place strain on the system

will need to be addressed or restricted before upgrading to Jira Software Data

Center. You’ll need to determine the correct balance between user functionality

and performance that aligns with your organization’s needs.

n our

Guide for assembling your Jira Data Center team

, we’ve shared

some of the ways to think about the roles and responsibilities that are

helpful for deploying Jira Data Center. We’ve included best practices,

advice from customers who’ve reflected on what they learned during

their deployment, as well as next-step resources to guide your upgrade.

Atlassian Jira Software Data Center Guide — page 20

Documenting current processes

Documenting aspects of your current Jira Software Server installation, also known

as creating a runbook, will help guide configuration options for your Jira Software

Data Center implementation. Some items to note include general system behavior

benchmarks and API access patterns for Jira, as well as backup, reporting and

monitoring processes and any maintenance or disaster recovery plans.

Upgrading to Data Center approved apps

Just as critical as it is that the Atlassian Data Center products you use maintain

a high level of availability and consistent performance, the same holds true for

the Atlassian Marketplace apps that you rely on. With our

Data Center Approved

Apps program

, Atlassian works with Marketplace vendors to perform an

architectural review and performance assessment to ensure consistent stability

and performance of apps with your data center environments. Testing criteria

include elements of how apps handle cache operations, support required

databases, implement locking and availability in clustered environments, manage

event handlers, and much more. This way, your favorite Marketplace apps, that

help your business carry out some of its most important functions, are able to

meet the performance standards for large-scale Data Center environments.

5. Install and configure Jira Software Data Center

on a test environment

Once you’ve provisioned your infrastructure and created your plan, it’s time

to install and configure Jira Software Data Center on a test environment.

plan, it’s time to install and configure Jira Software Data Center on a test

environment.

KEEP IN MIND

If you’re already using Marketplace apps with an existing

Jira Software Server instance - once you upgrade to Jira Software Data

Center, you will be prompted to purchase a Data Center approved app

license when you upgrade. While most Marketplace vendors now offer

Data Center approved versions of their apps, in the event that the vendor

does not offer one, you can continue to run your Server app version in

your Data Center environment until a Data Center version is introduced.

Atlassian Jira Software Data Center Guide — page 21

How you install depends on your environment:

If you’re

installing on your own hardware

, you’ll start by applying your Data

Center license and installing Jira Software on your first node. Then you’ll add more

Jira nodes and configure your load balancer. Once setup is complete, you can start

Jira one node at a time before testing your cluster.

If you’re using an IaaS platform, Jira Software Data Center currently supports

deployments on AWS and Azure. Use our

Quick Start guide

to launch, configure,

and run the AWS compute, network, storage, and other services required to deploy

a specific workload on AWS, using AWS best practices for security and availability.

Or deploy in Azure with the Atlassian template for

Azure Resource Manager

. This

template can be used as a starting block for your production deployment, before

you configure it to match your organization’s best practices, or to spin up a test

environment with basic data.

6. Test your Data Center installation, then launch to production

Regardless of what kind of environment you’ve chosen to use, remember to

thoroughly test and optimize your Jira Software Data Center installation before

launching on production. Your team should run through an iterative set of

functional tests, integration tests, and performance tests to vet the Data Center

installation. Use the results of the testing and refinement to evaluate if Data Center

is ready for production.

7. Maintain and scale Jira Software Data Center

Once you’ve got Jira Software Data Center deployed in production, it’s important

to regularly test and monitor your Jira Software Data Center instance to keep it

healthy, to ensure that your users have access to their content around the clock.

Read on for next steps!

PRO TIP

Organizations typically push to production over a weekend

or some other time of low usage. Some customers opt for a “mock

deploy” to test and verify their launch process. Ensure that notifications

are sent to end-users throughout this process.

Atlassian Jira Software Data Center Guide — page 22

Next steps

Atlassian Jira Software Data Center Guide — page 23

Next steps

Whether you’re new to Jira Software Data Center, or looking to keep your existing

instance healthy, here are the next steps to take.

1. New users: onboarding and tips for success

If your company is new to Jira Software, once you’ve installed Jira Software Data

Center, it’s time to introduce Jira to your team. Use these tips to set them up

for success:

Invite users, your way

There are a number of ways to add users to Jira Software. If user signup is enabled

on your instance, people can add themselves as users. Or, you can invite them

directly by sending them an invitation link via email.

As an admin, you can also manually add new users or configure user directories

and connect Jira Software to your existing identity provider or

Crowd

. Using SAML

2.0 for authentication means that invited users don’t even have to worry about

choosing a password before they start working in Jira Software.

Distribute the Jira Software mobile apps

If your team needs to be able to stay on top of the latest developments, respond

to tickets on the go, and move work forward from anywhere, share the

Jira

Software mobile apps for Android and iOS

. As an admin, you can distribute the

Jira app to people in your organization using your

Mobile Device Management

solution.

2. Declutter, boost performance and improve stability

Clean up custom fields

Did you know that custom fields have a global context by default? This means

that they’re available across all projects. Global custom fields are indexed for

every issue in the system, significantly contributing to Jira’s index size. In a

Atlassian Jira Software Data Center Guide — page 24

clustered environment, Data Center instances are especially affected because the

index has to stay up to date between nodes. The more custom fields, the bigger the

index, and the more time it takes to replicate between nodes.

To reduce the performance impact of custom fields, we recommend changing their

contexts from global to specific projects. Visit the “Custom fields optimizer” tab

under the Administration settings and click “scan” to find all custom fields that

have a global context and are used in fewer than 10 projects. You can then click

“Change context” for each custom field to modify its context from global to project.

Proactively managing custom fields can help stop performance issues before they

begin, and tune Jira for improved performance.

Archive outdated projects and issues

Another way to maintain a clean and performant Jira and make it easier for your

teams to find the information they need is by archiving outdated projects. Here are

some tips for getting started with

project archiving

Before you take action in Jira, collect any relevant stakeholders and get their

requirements for an archiving plan. Host a kickoff meeting or interview stakeholders

one-on-one to collect their input before developing your archiving strategy.

Discuss archiving projects that haven’t had new issues created recently.

Visit the “Projects” tab under the Administration settings, select a project’s

ellipsis menu, and choose Archive.

For whole projects that can’t be archived, like ones named after a team or for a

continuous function, you can also archive issues. Here are some tips for getting

started with

issue archiving

Query for “done” issues that haven’t been touched for the last one to two years,

and check with their owners if they’re okay with archiving them.

Look for old components or released versions without log activity, and again,

review with stakeholders to confirm they can be archived.

Archive issues with one click on the issue itself, or by using JQL queries to collect

and archive as a bulk action.

Atlassian Jira Software Data Center Guide — page 25

Ensure the best experience for distributed teams

If you have teams that work from a location that’s geographically distant from your

server location, it typically means they have to wait longer for a page to be fetched,

an issue to open, or a board to load. Utilizing a content delivery network (CDN) can

speed up that response time as much as possible by distributing the static assets

of these actions spatially, relative to end-users.

Improve instance stability

When automated integrations or scripts send requests to Jira in huge bursts, it

can affect Jira’s stability, leading to drops in performance or even downtime. With

rate limiting, you can control the volume of REST API requests from automations

and users, making sure that your Jira instance remains stable.

Plus, with the ability to see who is being rate limited, how many times requests

are being limited, and when a user was last limited, you can drive a better

experience for your entire user base by identifying trends and coaching repeat

offenders.

3. Testing, maintenance, customization, and more

Keep your instance healthy with regular testing and maintenance

Regular testing and monitoring helps keep your Jira Software Data Center instance

healthy and ensures users have access to their work around the clock. Testing

helps determine whether your infrastructure is capable of supporting adequate

performance levels under typical loads, and monitoring ensures that Jira Software

will continue performing at an optimal level. Creating a strong maintenance

strategy requires plenty of strategy and foresight, so use the resources below

to plan ahead.

This guide

will walk you through how to configure your CDN.

this guide

to turn on rate limiting.

Atlassian Jira Software Data Center Guide — page 26

Health check tools

Jira Software Data Center provides a set of tools that you can use to monitor the

health of your instance, as well as to identify the root cause when the instance is

not performing as expected. We recommend you look at the status of the health

check tools after your initial install, any time you add a node to the instance, and

any time you need to troubleshoot your setup.

Access health check tools

Monitoring

Monitoring is a vital part of ensuring the integrity and continued optimization of

your application. Regularly monitoring performance helps you prepare for usage

growth or re-configuration. If your environment is clustered, you can easily use

cluster monitoring

to know how the nodes are doing. This page is especially useful

for checking if a node you’ve just added to the cluster has been configured correctly.

More good news: your organization probably has a system they use to monitor

application performance that can be used to monitor your Data Center

environment. We’ve compiled

a list of tools

we see many of our customers using.

Zero-downtime upgrades

When you are upgrading or performing maintenance,

zero downtime upgrades

allow you to decrease the planned downtime, meaning you can schedule upgrades

during working hours!

Upgrading between Jira Software versions

Regularly upgrading your instance ensures that you and your users have access

to the latest and greatest feature improvements. There are no hard and fast rules

for how often you should upgrade, but we do recommend upgrading to either the

latest version or an Enterprise release.

Extend your experience with Marketplace apps

The

Atlassian Marketplace

is your go-to place for finding hundreds of apps that

can extend and improve your experience. By adding functionality, such as workflow

automation, time-tracking, and test management, Marketplace apps help your

organization carry out some of its most important functions with Jira Software.

Atlassian Jira Software Data Center Guide — page 27

Additional resources

Atlassian Jira Software Data Center Guide — page 28

Additional resources

At Atlassian, we’re all about unleashing the potential of every team. To help

your team be successful, we offer many additional resources to help you during

the setup process.

Customer Success Manager

As a new Data Center customer, you’ll have access to a dedicated Customer

Success Manager to use as an ongoing resource throughout your first year.

Priority Support (free for six months)

Priority Support

offers an elevated level of support and is designed to provide

you with faster response times, more flexibility for planned downtime, inbound

phone support for production-impacting issues, access to teams of advanced

support engineers for critical issues and extended coverage hours.

For the first 180 days of your Data Center license, you’ll have free access to Priority

Support. This means that when you

submit a request to Atlassian Support

, your

high priority issues will route directly to senior engineers committed to delivering

higher SLAs, faster triage, and faster resolutions.

Troubleshooting guide

We’ve created a

troubleshooting guide

to answer your most common questions.

If you need more help, you can

raise a support request

as an administrator from

within Jira Software’s troubleshooting and support tools menu or visit

support.atlassian.com

and follow the prompts.

Atlassian Community

To find answers, support, and inspiration from other Atlassian users using

products at scale, join the

Enterprise community group

Atlassian Jira Software Data Center Guide — page 29

Premier Support

is Atlassian’s account-level support offering. As our highest level

of support, it includes 24/7 access to a team of dedicated senior support engineers,

coverage for all of your Atlassian applications, our fastest coverage SLAs, inbound

phone support, assistance with scheduled outages, and maintenance work. Our

critical incident management process also includes 24-hour global warm handoffs

and escalations.

Our Premier Support teams are made up of the most tenured support engineers

at Atlassian. To help establish familiarity with your account, Premier Support

engineers perform a thorough onboarding of your products, environments, and

contacts. This includes an onboarding call, questionnaire, and analysis of current

diagnostic information. Premier Support engineers also perform application health

checks to ensure your Atlassian products are running smoothly – and help you

proactively address issues and gain insight into potential pitfalls.

Technical Account Management

Looking for a subject matter expert?

TAMs

are experienced solutions advisors from

Atlassian — they can unlock the potential of your tools, improve team collaboration

throughout your organization, and help you operate and use our products

effectively at scale. By delivering customized recommendations from technical

and industry experience, TAMs remove adoption friction and get your teams on the

right path sooner. Make faster team decisions on changes in processes and tooling.

Enterprise Partners

Our

Enterprise Partners

work with some of Atlassian’s largest customers to

conduct hands-on system integrations, deployments, and upgrades. They help

deliver an incredible experience with all of the Atlassian products by providing

dedicated services and solutions for complex enterprise needs. Partners are

located all over the world and will work with your team to customize Jira Software

to your specific needs.

Atlassian Jira Software Data Center Guide — page 30

Unlock more from Jira Software

Build a connected enterprise with Atlassian’s agile at scale solution

Today, businesses need to be able to adapt at enterprise scale in order to stay

competitive. That’s why many companies are looking to achieve

agile at scale

so they can:

respond to customers’ evolving needs and delight them in the process,

provide flexible solutions,

support teams of teams working on a unified front,

shift mindsets to place technology as a strategic enabler, and

inspire agile ways of working outside of software and IT teams.

As teams in your organization run towards your next agility goalpost, you’ll want

to ensure your agile tooling is prepared for growth. Atlassian’s agile at scale

solution starts with widely adopted tools at the team level, which ensures the

real-time status of work is open to the rest of the organization:

Jira Software Data Center

provides increased uptime and consistent application

performance at scale so teams can move work forward.

Confluence

for open sharing of written plans, requirements, and strategy

documents.

When tracking the work across a team of teams or group of products,

Portfolio for

Jira

layers on the ability to create realistic roadmaps, do long-term agile planning,

and keep stakeholders up to date on the work taking place in Jira Software.

And when your enterprise is ready to embrace organization-wide lean and agile

principles, or adopting a scaled agile framework,

Jira Align

connects business and

technology teams to align strategy with outcomes.

Atlassian Jira Software Data Center Guide — page 31

Explore our agile

at scale solution

Learn more

Atlassian Jira Software Data Center Guide

Prompt to Clone This Atlassian Jira Software Data Center Guide

Apply this example's core structure, strategic pacing, and structural hierarchy directly to your own topic.

What are you generating today?