Short
-
Term
Communication
Goals
01
Pause
before
responding
Wait
two
to
three
seconds
after
someone
finishes
speaking
,
then
paraphrase
the
core
message
before
replying
.
This
reduces
misunderstandings
and
demonstrates
genuine
listening
.
LIST ENING
02
Ask
more
than
you
assume
Ask
at
least
one
clarifying
question
in
every
meaningful
conversation
,
using
open
questions
such
as
“
What
does
success
look
like
?”
or
“
What
information
is
missing
?”
LIST ENING
03
Lead
with
the
main
point
Start
conversations
,
emails
and
updates
with
your
conclusion
,
request
or
key
message
first
.
Provide
background
and
context
only
after
the
core
point
is
clear
.
SPEAKING
&
WRIT ING
04
Keep
written
updates
short
and
structured
Write
routine
emails
,
status
updates
and
Slack
messages
in
150
words
or
fewer
.
Use
short
bullets
to
highlight
decisions
,
action
items
and
due
dates
.
WRIT T EN
05
Prepare
two
talking
points
before
every
meeting
Before
each
meeting
or
call
,
define
the
one
thing
you
want
to
share
and
the
one
question
you
want
to
ask
.
Enter
with
a
clear
communication
intention
.
MEET INGS
06
Keep
every
contribution
under
30
seconds
Make
your
input
in
meetings
concise
and
pointed
.
If
a
topic
needs
deeper
discussion
,
offer
a
follow
-
up
conversation
instead
of
monopolising
the
current
one
.
MEET INGS
07
Replace
filler
words
with
pauses
Notice
and
reduce
words
such
as
“
um
”, “
uh
”, “
like
”
and
“
basically
”.
Use
a
short
pause
to
gather
your
thoughts
before
speaking
.
SPEAKING
08
Show
attention
through
non
-
verbal
presence
Face
the
speaker
,
make
natural
eye
contact
and
keep
your
phone
away
during
conversations
.
On
video
calls
,
keep
the
camera
at
eye
level
and
avoid
multitasking
.
NON
-
VERBAL
09
Close
the
loop
in
writing
After
important
decisions
,
handovers
or
client
conversations
,
send
a
short
written
summary
stating
the
decision
,
action
items
,
owners
and
due
dates
within
a
few
hours
.
WRIT T EN
10
Give
one
specific
appreciation
per
day
Recognise
one
teammate
each
day
by
naming
the
exact
behaviour
or
result
you
appreciated
.
Avoid
generic
praise
;
make
the
recognition
timely
and
specific
.
T EAMWORK
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11
State
the
“
why
”
behind
every
request
When
delegating
or
asking
for
input
,
explain
the
desired
outcome
,
the
deadline
,
available
resources
and
why
the
work
matters
.
Invite
questions
to
confirm
understanding
.
LEADERSHIP
12
Make
feedback
a
weekly
habit
Ask
a
trusted
colleague
or
manager
one
simple
question
each
week
: “
What
is
one
thing
I
could
communicate
more
clearly
or
concisely
?”
Write
down
the
answer
and
act
on
it
.
FEEDBACK
Suggested
approach
:
Pick
3–5
goals
from
the
list
above
as
your
primary
focus
for
the
first
two
weeks
.
In
week
three
,
add
or
rotate
goals
based
on
what
feels
most
useful
.
At
day
30
and
day
60,
revisit
the
list
,
mark
your
progress
and
replace
completed
goals
with
new
ones
.
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