Emotional
Intelligence
Soft
Skills
Thirty
-
five
competencies
,
grouped
by
the
five
domains
of
emotional
intelligence
.
01
SELF
-
AWARENESS
01
Emotional
self
-
awareness
Naming
what
you
feel
as
it
happens
,
and
knowing
how
it
shapes
your
judgment
.
02
Accurate
self
-
assessment
An
honest
read
of
your
own
strengths
,
gaps
,
and
blind
spots
.
03
Recognizing
personal
triggers
Spotting
the
situations
,
people
,
or
phrases
that
reliably
set
you
off
—
before
they
do
.
04
Self
-
confidence
Steadiness
under
scrutiny
without
needing
constant
reassurance
or
praise
.
05
Values
clarification
Knowing
what
you
will
and
won
'
t
trade
away
,
and
acting
consistently
with
it
.
06
Reflective
practice
Reviewing
your
own
behavior
after
the
fact
to
extract
a
lesson
worth
keeping
.
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02
SELF
-
REGULATION
01
Self
-
control
Keeping
disruptive
impulses
in
check
when
the
stakes
are
high
.
02
Emotional
regulation
Choosing
a
response
rather
than
discharging
a
reaction
.
03
Stress
tolerance
Staying
functional
and
civil
while
pressure
is
sustained
,
not
just
momentary
.
04
Adaptability
Reworking
plans
without
treating
change
as
a
personal
insult
.
05
Resilience
Recovering
from
setbacks
at
a
reasonable
speed
and
without
bitterness
.
06
Conscientiousness
Following
through
on
commitments
when
no
one
is
checking
.
07
Impulse
management
Pausing
before
sending
the
message
,
making
the
hire
,
or
saying
the
thing
.
03
MOTIVATION
01
Achievement
drive
Holding
yourself
to
a
standard
above
what
the
situation
strictly
requires
.
02
Initiative
Acting
before
you
are
asked
,
and
owning
the
outcome
either
way
.
03
Optimism
Expecting
that
effort
will
matter
,
even
after
a
run
of
poor
results
.
04
Commitment
Staying
attached
to
a
goal
through
the
unglamorous
middle
of
the
work
.
05
Goal
orientation
Keeping
a
clear
target
in
view
without
losing
the
ability
to
adjust
the
route
.
06
Grit
Persisting
on
long
-
horizon
work
where
feedback
is
slow
and
partial
.
07
Intrinsic
drive
Finding
real
interest
in
the
work
itself
rather
than
the
recognition
it
brings
.
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04
EMPATHY
01
Empathic
accuracy
Reading
what
someone
actually
feels
,
not
what
you
would
feel
in
their
place
.
02
Active
listening
Listening
to
understand
the
point
rather
than
to
prepare
your
reply
.
03
Perspective
-
taking
Constructing
and
holding
a
viewpoint
that
isn
'
t
yours
.
04
Organizational
awareness
Understanding
the
informal
networks
and
unwritten
rules
in
a
group
.
05
Cross
-
cultural
empathy
Adjusting
your
read
of
people
whose
norms
,
context
,
or
language
differ
from
yours
.
06
Reading
non
-
verbal
cues
Noticing
tone
,
posture
,
and
hesitation
—
the
signals
that
contradict
the
words
.
07
Service
orientation
Anticipating
what
a
customer
,
colleague
,
or
report
actually
needs
next
.
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05
SOCIAL
SKILLS
01
Influence
Moving
people
toward
a
decision
without
relying
on
authority
or
pressure
.
02
Communication
Saying
the
difficult
thing
clearly
,
early
,
and
to
the
right
person
.
03
Conflict
management
Surfacing
disagreement
and
resolving
it
without
losing
the
relationship
.
04
Leadership
Setting
direction
and
taking
responsibility
for
how
a
team
feels
while
doing
it
.
05
Change
catalyst
Spotting
when
something
must
change
and
getting
others
to
move
with
you
.
06
Building
bonds
Building
trust
that
holds
up
when
the
work
gets
hard
or
unpopular
.
07
Collaboration
and
teamwork
Sharing
credit
,
absorbing
blame
,
and
doing
the
unglamorous
parts
.
08
Coaching
and
mentoring
Helping
someone
grow
without
needing
to
be
the
reason
they
succeeded
.
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