Verbal
Communication
Soft
Skills
01
Listening
&
Comprehension
01
Active
Listening
02
Reflective
Listening
03
Empathetic
Listening
04
Attentive
Silence
05
Paraphrasing
06
Summarizing
07
Clarifying
Questions
08
Open
-
Ended
Questioning
09
Probing
Follow
-
Ups
10
Confirming
Understanding
02
Clarity
&
Delivery
11
Clarity
12
Conciseness
13
Articulation
14
Enunciation
15
Pronunciation
16
Voice
Projection
17
Volume
Control
18
Pace
Control
19
Strategic
Pausing
20
Inflection
21
Emphasis
22
Breath
Control
03
Language
&
Word
Choice
23
Precise
Word
Choice
24
Vocabulary
Range
25
Plain
Language
26
Jargon
-
Free
Speaking
27
Analogy
and
Metaphor
28
Vivid
Description
29
Signposting
30
Smooth
Transitions
31
Purposeful
Repetition
32
Spoken
Grammar
04
Emotional
Intelligence
&
Empathy
33
Empathy
34
Emotional
Intelligence
35
Vocal
Warmth
36
Tone
Awareness
37
Tone
Matching
38
Diplomatic
Sensitivity
39
Patience
40
Reassurance
41
Validation
42
Encouragement
05
Confidence
&
Presence
43
Speaking
Confidence
44
Assertiveness
45
Composure
Under
Pressure
46
Thinking
on
Your
Feet
47
Managing
Nerves
48
Decisive
Language
49
Executive
Presence
50
Improvisation
2 / 3
06
Influence
&
Persuasion
51
Persuasion
52
Negotiation
53
Framing
54
Storytelling
55
Rhetorical
Devices
56
Elevator
Pitch
57
Compelling
Argumentation
58
Consensus
Building
59
Motivating
Through
Speech
60
Calls
to
Action
07
Conversation
&
Relationship
Building
61
Rapport
Building
62
Small
Talk
63
Turn
-
Taking
64
Interruption
Management
65
Conversational
Flow
66
Humor
and
Levity
67
Mirroring
68
Spoken
Recognition
69
Networking
Conversation
70
Follow
-
Up
Communication
71
Active
Curiosity
72
Boundary
Setting
in
Conversation
08
Group
&
Public
Communication
73
Public
Speaking
74
Presentation
Delivery
75
Meeting
Facilitation
76
Group
Discussion
Leadership
77
Panel
Moderation
78
Brainstorm
Facilitation
79
Q
&
A
Handling
80
Stakeholder
Briefing
81
Narrative
Structure
82
Virtual
Meeting
Presence
09
Difficult
Conversations
&
Conflict
83
Conflict
De
-
escalation
84
Diplomatic
Disagreement
85
Delivering
Bad
News
86
Constructive
Feedback
Delivery
87
Receiving
Feedback
Gracefully
88
Saying
No
Politely
89
Apology
and
Repair
90
Crisis
Communication
91
Mediation
92
Negotiating
Boundaries
10
Adaptation
&
Cross
-
Cultural
93
Audience
Awareness
94
Register
Shifting
95
Cross
-
Cultural
Sensitivity
96
Language
Adaptation
97
Reading
Indirect
Communication
98
Multilingual
Fluency
99
Accent
Neutrality
100
Channel
Adaptation
101
Real
-
Time
Adjustment
102
Reading
the
Room
11
Professional
&
Service
Contexts
103
Telephone
Etiquette
104
Customer
Service
Communication
105
Client
Relationship
Talk
106
Interviewing
Skills
107
Coaching
Conversations
108
Verbal
Delegation
109
Instruction
Giving
110
Performance
Review
Conversations
111
Sales
Conversation
Skills
112
Escalation
Communication
3 / 3
