Team
-
Building
Soft
Skills
All
30
skills
at
a
glance
01 – 30
01
Active
listening
02
Clear
verbal
communication
03
Written
clarity
04
Constructive
feedback
05
Nonverbal
awareness
06
Reliability
07
Personal
accountability
08
Knowledge
sharing
09
Inclusive
collaboration
10
Adaptability
11
Empathy
12
Self
-
regulation
13
Social
awareness
14
Patience
15
Humility
16
Conflict
resolution
17
Negotiation
&
compromise
18
Critical
thinking
19
Deciding
under
ambiguity
20
De
-
escalation
21
Mentorship
22
Delegation
23
Recognition
24
Facilitation
25
Psychological
safety
26
Curiosity
27
Openness
to
feedback
28
Resilience
29
Workload
awareness
30
Continuous
improvement
T H E
LIS T
IN
D ETA IL
01
Communication
&
Listening
Whether
information
moves
accurately
between
people
—
or
quietly
degrades
on
the
way
.
01
Active
listening
Stays
with
the
speaker
instead
of
drafting
a
reply
,
and
repeats
back
what
they
heard
before
responding
to
it
.
02
Clear
verbal
communication
Explains
a
decision
in
one
pass
to
people
who
have
less
context
,
without
hedging
or
burying
the
ask
.
03
Written
clarity
Writes
updates
and
specs
a
teammate
can
act
on
without
sending
a
follow
-
up
question
.
04
Constructive
feedback
Names
the
specific
behaviour
and
its
impact
,
then
proposes
what
to
try
instead
—
privately
,
and
close
to
the
event
.
05
Nonverbal
awareness
Reads
tone
,
pace
,
and
silence
in
the
room
,
and
adjusts
how
the
message
lands
rather
than
only
what
it
says
.
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02
Collaboration
&
Trust
The
everyday
behaviours
that
make
a
team
safe
to
depend
on
under
deadline
.
06
Reliability
Does
what
they
said
they
would
do
by
the
date
they
said
it
—
and
raises
the
flag
early
when
they
can
'
t
.
07
Personal
accountability
Owns
a
miss
without
deflecting
:
states
what
went
wrong
,
what
it
cost
,
and
what
changes
next
time
.
08
Knowledge
sharing
Documents
and
teaches
what
they
know
instead
of
becoming
a
single
point
of
failure
for
the
team
.
09
Inclusive
collaboration
Actively
pulls
in
the
quietest
voice
in
the
room
and
the
teammate
dialling
in
remotely
.
10
Adaptability
Re
-
plans
without
drama
when
priorities
shift
overnight
,
and
helps
others
re
-
orient
to
the
new
plan
.
03
Emotional
Intelligence
Managing
your
own
state
and
reading
everyone
else
'
s
,
especially
under
pressure
.
11
Empathy
Picks
up
on
what
a
teammate
is
actually
carrying
and
adjusts
the
size
of
the
ask
accordingly
.
12
Self
-
regulation
Keeps
frustration
out
of
the
shared
channel
—
vents
offline
,
responds
once
composed
.
13
Social
awareness
Notices
the
temperature
of
the
room
and
the
unspoken
hierarchy
sitting
behind
a
decision
.
14
Patience
Gives
a
slower
teammate
room
to
reach
the
answer
instead
of
taking
the
keyboard
from
them
.
15
Humility
Says
"
I
don
'
t
know
"
in
a
room
where
being
wrong
is
visible
,
and
changes
position
when
the
evidence
does
.
2 / 4
04
Conflict
&
Problem
Solving
What
happens
when
people
disagree
and
the
work
still
has
to
move
forward
.
16
Conflict
resolution
Moves
a
disagreement
from
competing
positions
to
shared
interests
without
needing
a
manager
in
the
room
.
17
Negotiation
&
compromise
Finds
the
trade
both
sides
can
defend
to
their
own
teams
,
and
says
plainly
what
was
given
up
.
18
Critical
thinking
Separates
a
claim
from
the
evidence
behind
it
before
the
team
commits
a
quarter
to
it
.
19
Deciding
under
ambiguity
Makes
the
reversible
call
quickly
,
names
the
assumption
it
rests
on
,
and
sets
a
date
to
revisit
it
.
20
De
-
escalation
Lowers
the
heat
in
a
thread
so
the
actual
problem
can
be
discussed
instead
of
the
tone
.
05
Leading
&
Lifting
Others
Behaviours
that
raise
the
ceiling
of
the
people
around
you
—
with
or
without
a
title
.
21
Mentorship
Invests
in
someone
else
'
s
growth
without
needing
credit
for
the
outcome
they
reach
.
22
Delegation
Hands
over
the
decision
,
not
just
the
task
,
and
stays
available
without
hovering
over
the
work
.
23
Recognition
Names
specific
contributions
in
public
and
credits
the
right
person
by
name
.
24
Facilitation
Runs
a
meeting
that
ends
with
clear
owners
,
clear
dates
,
and
no
need
for
a
follow
-
up
recap
.
25
Psychological
safety
Makes
it
cheap
to
raise
a
risk
,
admit
a
mistake
,
or
disagree
with
the
most
senior
person
in
the
room
.
3 / 4
06
Growth
&
Resilience
How
a
team
keeps
improving
after
the
launch
,
the
setback
,
and
the
hard
quarter
.
26
Curiosity
Asks
how
the
other
team
'
s
work
actually
functions
before
proposing
a
fix
to
it
.
27
Openness
to
feedback
Treats
critique
as
data
about
the
work
,
not
as
a
verdict
on
their
competence
.
28
Resilience
Absorbs
a
hard
quarter
without
going
quiet
or
burning
out
the
people
around
them
.
29
Workload
awareness
Notices
when
a
teammate
is
oversubscribed
and
rebalances
before
it
shows
up
as
a
missed
date
.
30
Continuous
improvement
Runs
the
retrospective
properly
and
changes
one
concrete
thing
before
the
next
sprint
starts
.
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