Interpersonal
Soft
Skills
COMMUNICAT ION
COLLABORAT ION
&
T EAMWORK
EMOT IONAL
INT ELLIGENCE
Active
listening
Clear
verbal
expression
Concise
writing
Public
speaking
Nonverbal
communication
Asking
clarifying
questions
Giving
constructive
feedback
Receiving
feedback
gracefully
Storytelling
Presenting
to
groups
Cross
-
functional
collaboration
Sharing
credit
Reliability
and
follow
-
through
Delegation
Consensus
building
Supporting
teammates
Peer
mentoring
Hybrid
and
remote
etiquette
Self
-
awareness
Self
-
regulation
Empathy
Reading
the
room
Patience
Emotional
resilience
Humility
Composure
under
pressure
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RELAT IONSHIP
BUILD ING
CONFLICT
&
NEGOT IAT ION
LEAD ERSHIP
&
INFLUENCE
AD APTABILIT Y
&
AWARENESS
Rapport
building
Trust
building
Networking
Diplomacy
and
tact
Cultural
sensitivity
Approachability
Maintaining
professional
boundaries
Follow
-
up
and
staying
in
touch
Conflict
de
-
escalation
Mediation
Assertiveness
Negotiating
win
-
win
outcomes
Perspective
-
taking
Handling
difficult
personalities
Delivering
difficult
news
Apologizing
and
repairing
trust
Motivating
others
Coaching
and
developing
people
Influencing
without
authority
Facilitating
decisions
Accountability
Recognition
and
appreciation
Setting
clear
expectations
Advocating
for
change
Adapting
communication
style
Openness
to
feedback
Curiosity
Reading
group
dynamics
Tolerance
for
ambiguity
Positivity
and
optimism
Professionalism
Conversational
time
awareness
2 / 3
INT ERPERSONAL
PROFESSIONALISM
Discretion
and
confidentiality
Respect
for
differing
views
Inclusive
language
Punctuality
and
dependability
Handling
criticism
with
grace
Managing
up
Client
and
customer
rapport
Leading
by
example
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