Manufacturing companies. Construction firms. Call Centers. What do these businesses have in common? If you answered the fact that they are well-known for their strictness concerning quality, then you’d be correct. These organizations have to ensure that their processes—both internal and external—correspond to certain standards. If you’re looking to do the same for the development of your company, then you can look no further. A quality assurance plan is just what you need. Scroll on not just to learn more about this, but also to discover some of the best quality assurance plan templates you’ll find anywhere.
A quality assurance plan is a process document that details how an organization can produce or perform its goods and services according to the customers’ satisfaction benchmark. Its documentation procedure includes the detailing of short-term and long-term goals, feasibility analysis, list of activities, activity schedules, methodologies, and financial analysis. Aside from meeting customer expectations, the plan offers more advantages to a company. Karen Gardner of Bizfluent shared in her December 2018 article that it helps build customer trust, saves costs, identify and fix issues, and maintain quality standards. Moreover, if companies create such a plan properly, they can proceed with the manufacturing and performing of goods and services without worries.
QA is a crucial step in the production plan. For that very reason, you should plan it thoroughly to make sure that your company lives up to the promise of giving only the best quality of goods and services to the customers. To help you with that task, we have set out an outline that can walk you through in achieving the highest quality content for your QA plan.
The first task you have to complete is defining the short-term and long-term goals and the objectives of your QA plan. In this step, you have to clearly state the current market threats, company shortfalls, and the general corrective action plan. The definitions of these elements are very important because they help drive the stakeholders towards the successful supervision of duties and responsibilities. Apart from that, they also provide a clearer overview of what they need to do to complete the project.
After defining the goals and objectives, you have to prepare an audit plan. In this step, you have to research what the standards are by looking into your company location’s state guidelines, as well as your company’s quality policy. The plan will determine if the manufacturing procedures, outputs’ quality levels, and service measures observe the requirement. If possible, include the legal names of the auditors.
Once you have successfully prepared the audit plan, start identifying the procedures in manufacturing and performing your products and services. The main purpose of doing so is to find out whether or not your procedures are up-to-date and efficient, considering that the market changes fast. These aforementioned elements will also play important roles in the succeeding sections.
Using your findings in the previous section, make assessments on your deliverables. To help you with that, we highly suggest you engage with the customers by giving them a customer satisfaction survey. If the deliverables do not meet the customer’s expectations, then that is an indication that your procedures are not suitable for your goals. For service providers, a B2B customer survey will be a more fitting tool for data gathering.
Given that everything has been set, you can proceed in presenting how you can improve the qualities of your products and services. There are a lot of good ideas on how to do so. And, the reports from the different industries are a few of the good sources to look on.
QA’s primary functions in software development can be categorized into five. They include quality improvement plans, technological transfer, quality certification, validation, and documentation.
There are many certifications available in every industry to make sure that business entities observe the standard in quality. In the software development industry, most businesses recognize the ISO 9000 certification, the Capability Maturity Model Integrated (CMMI), and the Test Maturity Model (TMM).
Quality assurance (QA) focuses on preventing any defective outputs, while quality control (QC) aims to identify the defects.
Businesses are never complete without consumers. The former provides and the latter looks for the best quality. That’s why you see so many manufacturing companies, construction firms, and call centers flourish. It is their quality assurance plans that enable them to go the distance when it comes to providing their consumers with the best quality possible. It’s just like what war hero William Foster quote that goes, “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution, it represents the wise choice of many alternatives.” Take what you’ve learned here and act on it today!