Respectfulness
01
Core
Courtesy
&
Civility
5
traits
1
Politeness
Courteous
language
and
small
social
conventions
arrive
as
a
default
,
not
as
an
effort
reserved
for
people
who
can
do
them
a
favour
. "
Please
," "
thank
you
,"
and
"
excuse
me
"
show
up
unprompted
—
in
writing
as
well
as
in
speech
.
2
Civility
Holds
a
courteous
register
even
when
the
other
person
has
dropped
theirs
.
Disagreement
is
stated
as
disagreement
;
it
never
curdles
into
contempt
,
ridicule
,
or
a
personal
attack
.
3
Consideration
Thinks
about
how
a
message
will
land
before
delivering
it
.
Weighs
timing
,
audience
,
and
the
other
person
'
s
likely
state
before
choosing
the
words
and
the
moment
.
4
Acknowledgment
Notices
who
is
actually
present
.
Greets
the
receptionist
,
the
newest
hire
,
and
the
person
refilling
the
water
the
same
way
they
greet
the
client
in
the
room
.
5
Tone
Discipline
Manages
sharpness
,
sarcasm
,
and
volume
in
tense
moments
.
Frustration
changes
what
they
say
,
never
the
contempt
in
how
they
say
it
.
1 / 6
02
Attentiveness
&
Empathy
5
traits
6
Active
Listening
Lets
people
finish
.
Asks
a
clarifying
question
before
responding
,
and
does
not
spend
the
other
person
'
s
speaking
time
rehearsing
a
reply
.
7
Attentiveness
Notices
when
someone
is
uncomfortable
,
unheard
,
or
stranded
in
a
conversation
,
and
moves
toward
it
rather
than
away
from
it
.
8
Empathy
Makes
a
genuine
effort
to
understand
an
experience
they
have
not
had
,
rather
than
measuring
it
against
their
own
and
finding
it
wanting
.
9
Patience
Holds
steady
through
slow
processes
,
repeated
questions
,
and
visible
learning
curves
,
without
signalling
that
the
other
person
is
wasting
their
time
.
10
Perspective
-
Taking
Can
state
an
opposing
position
accurately
enough
that
the
person
holding
it
would
recognise
it
as
their
own
view
,
not
a
caricature
of
it
.
2 / 6
03
Dignity
&
Boundaries
5
traits
11
Boundary
Respect
Accepts
a
stated
limit
the
first
time
.
No
re
-
asking
,
no
"
just
checking
again
,"
and
no
quietly
working
around
it
.
12
Discretion
Keeps
confidences
.
Private
information
is
not
repeated
later
as
an
interesting
story
—
not
even
stripped
of
the
name
attached
to
it
.
13
Tact
Delivers
hard
information
in
a
way
that
leaves
the
other
person
'
s
dignity
intact
.
Honest
and
unsoftened
on
substance
,
but
never
needlessly
sharp
on
delivery
.
14
Non
-
Judgment
Withholds
contempt
for
choices
,
backgrounds
,
or
beliefs
that
differ
from
their
own
—
including
when
they
privately
and
firmly
disagree
with
them
.
15
Privacy
Regard
Does
not
pry
,
speculate
,
or
trade
in
other
people
'
s
personal
lives
.
Treats
"
that
'
s
not
my
business
"
as
a
boundary
rather
than
a
gap
that
needs
filling
.
3 / 6
04
Humility
&
Openness
5
traits
16
Intellectual
Humility
Treats
their
own
view
as
one
that
should
be
tested
rather
than
one
that
must
win
.
Can
say
"
I
don
'
t
know
"
or
"
I
was
wrong
"
without
attaching
a
defence
to
it
.
17
Open
-
Mindedness
Engages
seriously
with
a
position
they
expect
to
disagree
with
,
and
sources
that
position
properly
before
criticising
it
.
18
Teachability
Receives
correction
as
information
rather
than
insult
.
Updates
the
behaviour
instead
of
restating
the
original
position
more
firmly
.
19
Fair
-
Mindedness
Applies
the
same
standard
to
allies
,
to
opponents
,
and
to
themselves
—
even
when
that
standard
costs
them
something
they
wanted
.
20
Credit
Sharing
Names
the
people
who
actually
did
the
work
,
in
the
room
where
it
counts
,
rather
than
absorbing
the
credit
through
silence
.
4 / 6
05
Integrity
in
Relationship
5
traits
21
Honesty
Gives
an
accurate
answer
when
a
small
distortion
would
be
smoother
,
and
does
not
leave
an
impression
they
know
to
be
false
.
22
Reliability
Treats
a
commitment
as
binding
,
including
small
ones
. "
I
'
ll
send
it
by
Thursday
"
means
Thursday
,
not
Friday
with
an
apology
attached
.
23
Accountability
Owns
mistakes
plainly
,
early
,
and
without
deflecting
to
timing
,
circumstance
,
or
other
people
.
24
Fairness
Distributes
time
,
attention
,
and
credit
evenly
—
rather
than
according
to
who
is
most
useful
,
most
senior
,
or
most
likely
to
reciprocate
.
25
Consistency
Behaves
the
same
way
whether
or
not
the
person
opposite
can
help
them
,
and
whether
or
not
anyone
is
watching
.
5 / 6
06
Everyday
Manner
&
Self
-
Awareness
5
traits
26
Punctuality
Treats
other
people
'
s
time
as
holding
the
same
value
as
their
own
.
Arrives
when
they
said
they
would
,
and
warns
early
when
they
cannot
.
27
Gratitude
Thanks
people
specifically
—
for
what
they
did
and
what
it
cost
them
—
rather
than
issuing
a
blanket
thank
-
you
to
the
room
.
28
Self
-
Awareness
Notices
when
their
own
stress
or
frustration
is
spilling
onto
the
people
around
them
,
and
adjusts
before
being
told
.
29
Repair
Apologises
specifically
,
acknowledges
the
impact
rather
than
the
intent
,
and
changes
the
behaviour
instead
of
only
the
phrasing
.
30
Restraint
Resists
the
pull
to
correct
,
one
-
up
,
or
win
a
small
moment
that
did
not
need
winning
.
6 / 6
