Thoughtfulness
AT
A
G LANC E
01
Observational
Acuity
02
Active
Listening
03
Emotional
Attunement
04
Context
Awareness
05
Detail
Retention
06
Reading
Between
the
Lines
07
Perspective
-
Taking
08
Intellectual
Humility
09
Genuine
Curiosity
About
People
10
Charity
of
Interpretation
11
Assumption
-
Checking
12
Non
-
Defensive
Receptivity
13
Anticipatory
Help
14
Follow
-
Through
15
Right
-
Sized
Generosity
16
Timing
Sense
17
Graceful
Inclusion
18
Restraint
in
Speech
19
Warmth
20
Patience
21
Compassion
22
Gentleness
23
Emotional
Regulation
24
Forgiveness
25
Reliability
26
Discretion
27
Sincerity
28
Accountability
29
Reciprocity
Awareness
30
Consistency
Across
Contexts
31
Self
-
Awareness
32
Reflective
Practice
33
Specific
Gratitude
34
Long
-
Horizon
Thinking
35
Adaptability
with
Continuity
36
Moral
Attention
1.
Attunement
&
Attention
TRAITS
01–06
01
Observational
Acuity
Notices
small
changes
in
people
,
rooms
,
and
routines
before
anyone
names
them
out
loud
.
IN
PRACT ICE
:
mentions
the
new
haircut
,
the
quieter
voice
on
the
call
,
the
deadline
that
quietly
moved
.
02
Active
Listening
Listens
in
order
to
understand
,
rather
than
in
order
to
prepare
a
reply
.
IN
PRACT ICE
:
reflects
back
what
was
said
before
offering
an
opinion
,
and
asks
one
clarifying
question
first
.
03
Emotional
Attunement
Reads
the
emotional
temperature
of
a
room
accurately
and
adjusts
their
own
behaviour
to
match
it
.
IN
PRACT ICE
:
lowers
their
volume
when
someone
is
close
to
tears
,
or
adds
lightness
when
a
meeting
turns
tense
.
04
Context
Awareness
Understands
which
behaviour
fits
which
setting
,
audience
,
and
moment
.
IN
PRACT ICE
:
knows
the
difference
between
a
Slack
message
and
a
phone
call
for
the
same
piece
of
news
.
1 / 5
05
Detail
Retention
Keeps
hold
of
small
personal
facts
and
returns
them
at
the
moment
they
matter
.
IN
PRACT ICE
:
remembers
a
colleague
'
s
dog
'
s
name
,
a
client
'
s
travel
plans
,
or
that
someone
'
s
mother
was
in
hospital
.
06
Reading
Between
the
Lines
Picks
up
what
is
implied
but
never
stated
directly
.
IN
PRACT ICE
:
hears
"
it
'
s
fine
,
really
"
and
asks
once
more
without
pressing
for
an
answer
.
2.
Perspective
&
Mind
TRAITS
07 –12
07
Perspective
-
Taking
Can
accurately
reconstruct
how
a
situation
looks
from
someone
else
'
s
position
.
IN
PRACT ICE
:
argues
the
other
side
well
enough
that
the
other
person
would
recognise
it
as
their
own
view
.
08
Intellectual
Humility
Holds
their
own
views
with
calibrated
confidence
rather
than
performance
.
IN
PRACT ICE
:
says
"
I
could
be
wrong
about
this
"
and
genuinely
means
it
.
09
Genuine
Curiosity
About
People
Asks
follow
-
up
questions
because
they
want
the
answer
,
not
to
fill
the
silence
.
IN
PRACT ICE
:
asks
the
second
and
third
question
,
not
only
the
first
polite
one
.
10
Charity
of
Interpretation
Reads
ambiguous
behaviour
in
its
most
reasonable
light
before
reaching
for
a
harsher
reading
.
IN
PRACT ICE
:
assumes
the
short
email
was
written
in
a
hurry
,
not
with
contempt
.
11
Assumption
-
Checking
Verifies
rather
than
guesses
at
what
another
person
wants
or
means
.
IN
PRACT ICE
:
asks
"
Do
you
want
me
to
fix
it
,
or
just
listen
?"
before
acting
.
12
Non
-
Defensive
Receptivity
Takes
criticism
as
information
rather
than
as
an
attack
to
be
repelled
.
IN
PRACT ICE
:
thanks
the
person
,
asks
for
a
concrete
example
,
and
does
not
relitigate
it
later
.
3.
Consideration
in
Action
TRAITS
13–18
13
Anticipatory
Help
Acts
on
a
need
before
it
has
to
become
a
request
.
IN
PRACT ICE
:
refills
a
glass
,
books
the
room
,
or
quietly
picks
up
the
part
of
the
project
nobody
was
assigned
.
14
Follow
-
Through
Closes
loops
.
Remembers
what
they
committed
to
and
reports
back
without
being
chased
.
IN
PRACT ICE
:
sends
the
file
they
said
they
would
send
,
on
the
day
they
said
they
would
send
it
.
2 / 5
15
Right
-
Sized
Generosity
Gives
in
proportion
—
enough
to
genuinely
help
,
not
so
much
that
it
creates
a
debt
.
IN
PRACT ICE
:
offers
an
hour
of
advice
,
not
a
month
of
their
life
.
16
Timing
Sense
Knows
when
to
speak
and
,
more
often
,
when
to
wait
.
IN
PRACT ICE
:
holds
the
correction
until
the
room
is
smaller
and
the
person
is
steadier
.
17
Graceful
Inclusion
Brings
quieter
people
into
a
conversation
without
turning
it
into
a
spotlight
.
IN
PRACT ICE
:
"
Priya
,
you
were
looking
at
this
last
week
—
what
did
you
find
?"
18
Restraint
in
Speech
Can
hold
back
the
true
-
but
-
unhelpful
remark
.
IN
PRACT ICE
:
declines
to
win
the
point
at
someone
else
'
s
expense
.
4.
Emotional
Qualities
TRAITS
19 –24
19
Warmth
Makes
people
feel
welcome
quickly
,
without
performing
friendliness
.
IN
PRACT ICE
:
greets
people
by
name
and
remembers
how
the
last
conversation
ended
.
20
Patience
Tolerates
delay
,
repetition
,
and
slow
progress
without
visible
irritation
.
IN
PRACT ICE
:
explains
the
same
thing
a
third
time
without
a
sigh
attached
to
it
.
21
Compassion
Moves
toward
another
person
'
s
difficulty
rather
than
away
from
it
.
IN
PRACT ICE
:
asks
the
slightly
awkward
"
how
are
you
actually
doing
?"
and
stays
for
the
real
answer
.
22
Gentleness
Calibrates
force
to
fragility
—
never
more
pressure
than
the
moment
can
hold
.
IN
PRACT ICE
:
delivers
hard
news
at
the
speed
the
receiver
can
actually
take
it
in
.
23
Emotional
Regulation
Keeps
their
own
internal
state
from
leaking
onto
everyone
else
.
IN
PRACT ICE
:
a
bad
morning
does
not
become
the
team
'
s
bad
afternoon
.
24
Forgiveness
Releases
resentment
in
proportion
to
the
offence
,
rather
than
holding
it
indefinitely
.
IN
PRACT ICE
:
names
the
issue
once
,
clearly
,
then
genuinely
moves
on
.
3 / 5
5.
Character
&
Integrity
TRAITS
25–30
25
Reliability
Is
the
person
who
does
what
they
said
they
would
do
,
especially
when
it
is
inconvenient
.
IN
PRACT ICE
:
keeps
small
promises
with
the
same
seriousness
as
signed
contracts
.
26
Discretion
Carries
other
people
'
s
information
carefully
and
does
not
spend
it
.
IN
PRACT ICE
:
does
not
repeat
what
was
told
in
confidence
,
even
when
it
would
make
a
good
story
.
27
Sincerity
Says
what
they
mean
,
with
no
hidden
position
sitting
underneath
the
words
.
IN
PRACT ICE
:
gives
praise
that
is
not
a
lead
-
in
to
a
request
.
28
Accountability
Owns
errors
early
,
plainly
,
and
first
.
IN
PRACT ICE
:
says
"
that
was
my
call
and
it
was
wrong
"
before
anyone
has
to
ask
.
29
Reciprocity
Awareness
Tracks
the
balance
of
giving
and
receiving
over
time
,
not
just
in
the
moment
.
IN
PRACT ICE
:
notices
when
they
have
been
on
the
receiving
end
for
a
while
and
rebalances
without
being
asked
.
30
Consistency
Across
Contexts
Behaves
the
same
way
towards
a
chief
executive
,
a
cleaner
,
and
a
stranger
.
IN
PRACT ICE
:
the
tone
on
the
phone
is
the
tone
in
the
room
.
6.
Reflection
&
Growth
TRAITS
31–36
31
Self
-
Awareness
Holds
an
accurate
model
of
their
own
effect
on
other
people
.
IN
PRACT ICE
:
knows
which
of
their
habits
land
badly
,
and
says
so
first
.
32
Reflective
Practice
Reviews
their
own
behaviour
rather
than
only
the
situation
around
them
.
IN
PRACT ICE
:
after
a
hard
conversation
,
asks
what
they
would
do
differently
—
and
actually
answers
it
.
33
Specific
Gratitude
Thanks
people
for
named
contributions
rather
than
general
effort
.
IN
PRACT ICE
:
"
the
way
you
handled
the
Henderson
call
saved
us
the
week
,"
not
"
thanks
for
everything
."
34
Long
-
Horizon
Thinking
Weighs
downstream
consequences
,
not
only
the
immediate
outcome
.
IN
PRACT ICE
:
turns
down
a
quick
win
that
would
cost
a
long
relationship
.
4 / 5
35
Adaptability
with
Continuity
Changes
method
without
changing
values
.
IN
PRACT ICE
:
adopts
the
new
process
fully
while
holding
the
same
standard
of
care
.
36
Moral
Attention
Notices
the
ethical
dimension
inside
ordinary
,
everyday
decisions
.
IN
PRACT ICE
:
catches
the
small
dishonesty
that
everyone
else
let
slide
.
5 / 5
