BRG Healthcare Operating Model Modernization & Care Transformation
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1. Strategic Objectives
Modernize the healthcare operating model:
Align enterprise structure, decision rights, workflows, service delivery, technology, and
financial accountability with current healthcare economics.
Improve clinical and quality performance:
Coordinate clinical and operational teams around throughput, quality, patient flow,
infection prevention, sepsis reduction, and care transitions.
Strengthen financial performance:
Identify structural cost, revenue, capacity, utilization, and productivity opportunities with
data-driven performance management.
Reduce operational friction:
Redesign workflows that contribute to delays, excess days, staff burden, poor access, or avoidable
variation.
Build an AI-enabled operating model:
Use governed AI and analytics to support decision-making and automation without treating AI
as a replacement for clinical expertise.
Create sustainable execution:
Translate diagnostic findings into accountable initiatives, milestones, dashboards, and continuous
improvement routines.
2. Core Transformation Streams
•
Operating model:
organizational structure, governance, decision rights, shared services and service delivery design.
•
Clinical transformation:
care pathways, quality infrastructure, ED and surgical performance, sepsis and infection prevention,
value-based care.
•
Patient flow:
throughput, bed management, length of stay, discharge planning, care transitions and capacity utilization.
•
Revenue performance:
coding, documentation, managed-care processes, revenue-cycle controls and financial leakage analysis.
•
Workforce:
staffing models, skill mix, productivity, leadership routines, role clarity and workforce sustainability.
•
Technology & analytics:
integrated performance data, dashboards, digital workflows and AI-enabled decision support.
3. Evidence From BRG Work
BRG reports a 2026 workforce-performance case in which a multistate health-system merger led to a data-driven assessment,
workflow redesign and a targeted roadmap; the client reported approximately $100 million in recurring savings. This is a client-specific
result, not a universal benchmark.
