HOTEL MANAGER
A N N U A L S E L F - P E R F O R M A N C E R E V I E W
KEY ACCOMPLISHMENTS
Over the past year, my primary focus was driving Revenue Per Available Room (RevPAR)
growth while navigating significant labor challenges in our housekeeping department. My most
significant achievement was outperforming our competitive set, driving an 8% increase in
RevPAR and finishing the fiscal year with an Average Daily Rate (ADR) of $215. I accomplished
this by partnering closely with our regional revenue manager to optimize our dynamic pricing
strategy and tightening our length-of-stay restrictions during peak citywide convention dates.
Additionally, I successfully led the property through a $1.5M lobby and F&B (Food & Beverage)
soft goods renovation. By meticulously coordinating construction schedules around low-
occupancy windows and creating proactive communication plans for our guests, we completed
the project two weeks ahead of schedule and minimized negative impact on our Guest
Satisfaction Scores (GSS).
CORE COMPETENCIES & STRENGTHS
Guest Experience & Service Recovery:
I champion a culture of anticipatory service. I actively
monitor our Medallia and TripAdvisor feeds daily, ensuring every negative review receives a
personalized, empathetic response within 24 hours. I empower my front desk and bell staff to
utilize a monthly "Make it Right" micro-budget to resolve minor guest complaints immediately,
without requiring managerial approval, which has significantly boosted our brand loyalty metrics.
P&L Management & Cost Control:
I possess a rigorous understanding of hotel financials. I
conduct weekly checkbook accounting reviews with all department heads, strictly managing our
CPOR (Cost Per Occupied Room). By renegotiating our linen and laundry vendor contracts in
Q2, I successfully reduced operational expenses by $22,000 annualized without compromising
guest room quality.
