Public
Speaking
&
Interpersonal
Skills
1 / 6
1.
Public
Speaking
&
Presentation
14
skills
Craft
and
delivery
of
a
spoken
message
in
front
of
an
audience
—
from
a
conference
keynote
to
a
stand
-
up
team
update
.
01
Speech
Structuring
Opening
hook
,
three
supporting
points
,
and
a
close
that
echoes
the
opening
—
so
the
audience
can
follow
without
notes
.
02
Audience
Analysis
Reading
the
room
'
s
expertise
,
expectations
,
and
mood
before
you
speak
,
and
adjusting
vocabulary
and
depth
to
match
.
03
Storytelling
Building
a
narrative
arc
—
situation
,
tension
,
resolution
—
that
carries
a
point
rather
than
just
decorating
one
.
04
Vocal
Projection
&
Modulation
Controlling
volume
,
pitch
range
,
and
pace
so
key
sentences
land
harder
than
supporting
ones
.
05
Articulation
&
Diction
Clear
consonants
,
controlled
speed
,
and
no
swallowed
word
endings
—
legibility
for
the
back
row
.
06
Strategic
Pausing
Using
silence
deliberately
:
one
beat
before
a
point
,
two
beats
after
it
,
instead
of
filling
space
with
filler
words
.
07
Stage
Presence
&
Movement
Open
posture
,
grounded
stance
,
and
purposeful
movement
between
ideas
—
never
pacing
for
its
own
sake
.
08
Eye
Contact
Sweeping
the
room
in
sections
and
holding
one
person
for
a
full
thought
before
moving
on
.
09
Persuasive
Framing
Choosing
whether
to
lead
with
credibility
,
emotion
,
or
evidence
for
a
specific
audience
and
decision
.
10
Impromptu
Speaking
Answering
an
unplanned
question
with
structure
—
point
,
reason
,
example
,
point
—
in
under
sixty
seconds
.
11
Visual
Aid
Design
Slides
that
support
the
spoken
word
with
one
idea
each
,
rather
than
duplicating
the
script
on
screen
.
12
Q
&
A
Handling
Rephrasing
hostile
questions
,
bridging
to
your
message
,
and
admitting
the
limits
of
what
you
know
.
13
Rhetorical
Devices
Tricolon
,
anaphora
,
and
antithesis
used
sparingly
—
the
tools
that
make
a
sentence
quotable
.
2 / 6
14
Time
Discipline
Hitting
the
clock
without
rushing
the
close
,
and
cutting
material
live
when
the
session
runs
long
.
3 / 6
2.
Interpersonal
&
Relational
12
skills
One
-
to
-
one
and
small
-
group
skills
that
determine
whether
people
feel
heard
,
respected
,
and
willing
to
keep
working
with
you
.
15
Active
Listening
Paraphrasing
and
summarising
to
confirm
understanding
,
while
resisting
the
urge
to
rehearse
your
reply
.
16
Empathy
Naming
what
someone
is
feeling
before
jumping
to
solve
what
they
said
.
17
Emotional
Intelligence
Recognising
and
regulating
your
own
reactions
in
the
moment
,
and
reading
the
emotional
temperature
of
a
room
.
18
Nonverbal
Awareness
Reading
posture
,
micro
-
expressions
,
and
tone
shifts
—
and
keeping
your
own
signals
consistent
with
your
words
.
19
Rapport
Building
Finding
a
genuine
point
of
connection
before
getting
to
business
,
and
remembering
it
next
time
.
20
Questioning
Technique
Choosing
between
open
,
closed
,
funnel
,
and
Socratic
questions
depending
on
what
you
need
to
surface
.
21
Assertiveness
Holding
a
position
firmly
without
heat
or
apology
—
and
changing
it
only
for
a
better
argument
.
22
Constructive
Feedback
Specific
,
behavioural
,
timely
,
and
forward
-
looking
—
about
the
work
,
never
about
the
person
.
23
Receiving
Feedback
Separating
the
message
from
the
delivery
,
asking
for
an
example
,
and
deciding
what
to
act
on
.
24
Conflict
Resolution
De
-
escalating
the
tone
,
locating
the
shared
interest
under
the
stated
positions
,
and
agreeing
the
next
step
.
25
Cross
-
Cultural
Sensitivity
Adapting
directness
,
formality
,
and
silence
to
high
-
context
and
low
-
context
communication
norms
.
26
Turn
-
Taking
&
Flow
Knowing
when
to
yield
the
floor
,
when
to
press
a
point
,
and
how
to
bring
a
quiet
voice
into
the
conversation
.
4 / 6
3.
Influence
,
Leadership
&
Presence
10
skills
The
skills
that
turn
communication
into
outcomes
—
alignment
,
decisions
,
and
follow
-
through
with
other
people
.
27
Executive
Presence
Calm
,
credibility
,
and
decisiveness
under
pressure
—
the
sense
that
you
are
worth
listening
to
before
you
finish
the
sentence
.
28
Persuasion
&
Negotiation
Framing
the
anchor
,
trading
value
rather
than
splitting
differences
,
and
knowing
your
best
alternative
before
you
enter
the
room
.
29
Meeting
Facilitation
Agendas
that
hold
,
balanced
airtime
across
attendees
,
and
decisions
captured
in
writing
before
anyone
leaves
.
30
Delegation
Communication
Handing
over
context
,
expected
outcome
,
level
of
authority
,
and
deadline
—
in
one
clear
conversation
.
31
Motivation
&
Recognition
Public
credit
and
private
correction
,
given
close
enough
to
the
work
that
it
still
means
something
.
32
Mentoring
&
Coaching
Asking
a
question
that
leads
someone
to
the
answer
instead
of
handing
them
the
answer
.
33
Networking
A
ninety
-
second
introduction
with
a
reason
to
keep
talking
,
followed
by
a
genuine
follow
-
up
within
forty
-
eight
hours
.
34
Stakeholder
Management
Mapping
interest
against
influence
,
and
communicating
with
each
group
in
the
language
it
cares
about
.
35
Difficult
Conversations
Preparing
the
facts
,
opening
with
the
issue
rather
than
the
frustration
,
and
planning
where
the
conversation
should
land
.
36
Trust
Building
Consistency
between
what
you
say
and
what
you
do
,
over
many
small
instances
rather
than
one
grand
gesture
.
5 / 6
4.
Practice
&
Self
-
Management
8
skills
The
habits
that
keep
the
skills
above
reliable
on
the
day
it
matters
—
not
just
when
the
room
is
friendly
.
37
Rehearsal
Discipline
At
least
three
full
run
-
throughs
,
one
of
them
standing
up
,
before
any
high
-
stakes
delivery
.
38
Nerves
Management
Box
breathing
,
preparation
rituals
,
and
reframing
adrenaline
as
readiness
rather
than
fear
.
39
Vocal
Care
Hydration
,
warm
-
ups
,
and
avoiding
strain
in
the
hours
before
a
long
speaking
session
.
40
Self
-
Recording
&
Review
Watching
your
own
tape
and
picking
one
specific
thing
to
fix
per
session
—
not
ten
at
once
.
41
Composure
Under
Pressure
Slowing
down
,
grounding
physically
,
and
buying
thinking
time
with
a
deliberate
pause
instead
of
filling
it
.
42
Adaptability
Reading
a
shift
in
the
room
—
shorter
attention
,
harder
questions
—
and
changing
the
plan
without
losing
the
point
.
43
Written
Follow
-
Up
A
short
recap
within
twenty
-
four
hours
:
what
was
agreed
,
who
owns
it
,
and
when
it
is
due
.
44
Deliberate
Practice
Regular
low
-
stakes
repetitions
—
a
club
,
a
stand
-
up
,
a
volunteer
briefing
—
where
the
cost
of
a
mistake
is
small
.
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